Customer Service Assistant
Resume:
Brian Wilson, B.S., M.DIV
Apopka, FL 32712
**************@*******.*** / *************@*******.***
B.S. in Bible Studies, Social Sciences, and Business (Multidisciplinary
degree) - graduated 09/2009
Masters of Divinity/Chaplaincy specialization - graduated 12/2012
EDUCATION - B.S AND MASTERS OF
DIVINITY/ COLLEGE OF PASTORAL SUPERVISION AND PSYCHOTHERAPY
09/2007-09/2009
LIBERTY UNIVERSITY, LYNCHBURG, VA
-Multidisciplinary degree-B.S. in Bible Studies, Social Sciences, and
Business09/2009-12/2012
09/2009-12/2012]
LIBERTY UNIVERSITY, LYNCHBURG, VA
-M.DIV (Masters of Divinity), specialization in Chaplaincy-graduated
December 2012
10/2012-10/2013-COLLEGE OF PASTORAL SUPERVISION AND PSYCHOTHERAPY- (CPSP)
at the Orlando Regional Medical Center
-Completed four semesters (1600 hours) at the College of Pastoral
Supervision and Psychotherapy -classroom and internships. As a result, I
obtained Board Certification through the Association of Professional
Conservative Chaplains.
WORK EXPERIENCES
UNITED STATES POSTAL SERVICE- RURAL CARRIER ASSOCIATE
01/2013-present-Apopka, FL
-My first duty of the day is to prepare my route which requires casing and
separating all classes of mail (including packages) by mail class, type and
zip code which requires casing, sorting and routing all classes of mail and
packages in sequence of delivery for efficiency.
-Load the truck for delivering the mail in an orderly and efficient manner.
-Collect mail from street letter boxes and accept letters from customers,
which includes delivering and collecting charges on customs, postage-due,
and c.o.d. mail.
-Utilize the portable electronic scanner when necessary with packages,
-Deposit mail collected on the route upon returning from the route.
-Handle undeliverable mail in accordance with established procedures.
-Report to supervisor all unusual incidents or conditions relating to mail
delivery, including condition of street letter boxes and centralized
delivery equipment.
-I have a spotless driving record, so they allow me to utilize their
vehicles.
SOUTH LAKE HOSPITAL (CLERMONT, FL)-CHAPLAIN TRAINEE/INTERN
01/2013-10/2013
Website: http://www.southlakehospital.com
-I was enrolled in the College of Pastoral Supervision and Psychotherapy at
the Orlando Regional Medical Center and completed the practical aspect at
the hospital.
-Provided spiritual and emotional support to patients, their families,
visitors, and staff.
-Worked collaboratively with the Department of Pastoral Care staff and
participated in department activities and events.
-Provided on-call pastoral care coverage on a rotating basis.
-This internship was part of my Chaplain Training internship, and I
completed the program in October 2013.
UNITED STATES POSTAL SERVICE-POSTAL CLERK/SALES ASSOCIATE
09/2006-06/2012-Lake City, FL
-Provided sales and customer service support by greeting customers at the
counter and explaining store layout; determined special interests and
referring customers to sales and promotional programs; offered assistance
in product selection; and answered customer inquiries when needed.
-Handled and processed customer purchases and returns relating to products
and services and utilized a point of sale system.
-Utilized a computerized system to accept, deliver and account for the
mail; issued and cashed foreign and domestic postal money orders.
-Rented post office boxes, received rental payments, conducted reference
checks, and completed related forms.
UNITED STATES POSTAL SERVICE-POSTAL CLERK/SALES ASSOCIATE
01/1998-09/2006-Westchester, OH
-same duties as above
UNITED STATES POSTAL SERVICE- LETTER SORTING MACHINE OPERATOR, FLAT SORTER,
POSTAL CLERK
03/1995-01/1998-Fort Wayne, KY and Muncie, IN
-Operated Letter Sorting Machine, operated Flat Sorting Machine and other
machines.
-Sorted mail from machines to trays and flats to appropriate zip codes.
-Became a Postal Clerk craft tradesman and then transferred to Westchester,
OH.
GOLDLINE LABS-PHARMACEUTICAL WAREHOUSE PACKER
09/1994-03/1995
-Controlled substance warehouse order packer. I had to have special
clearance for this position.
PERFORMANCE MITSUBISHI-CAR SALESMAN
03/1994-09/1994-Fairfield Ohio
-Worked for a few months as a car salesman after the Army honorable
discharge and 10 percent disability, and then I found out that I was hired
at the USPS.
UNITED STATES ARMY-CHAPLAIN ASSISTANT
03/1990-03/1994-Seoul, Korea and Ft. Knox, KY
-From 03/1990-09/1992, I was the Chaplain Assistant assigned to the HHC
227th Maintenance Battalion in South Korea. The remainder of my service
(09/1992-03/1994) was completed in Ft. Knox, KY. I was responsible for
preparing the chapel for meetings and services for several diverse
church/worship/other services and celebrations on the military base. I also
protected the Chaplain and drove him everywhere, since that was my duty to
be his assistant. I received the Army Achievement Medal on 8 Feb 1994 for
my service.
HOSPITAL EXPERIENCE-1 YEAR (10/2012-10/2013)
College of Pastoral Supervision and Psychotherapy - CPSP
Attn: Ty Alday, 1221 Sligh Blvd., Orlando, FL 32806, Phone: 727-***-****
10/2012-10/2013
Clinical Pastoral Education (4 semesters)
-In October 2013, I completed the College of Pastoral Supervision and
Psychotherapy (CPSP) program, which is a 1600 hour (four semesters) post-
Master's program for Chaplain training. The practical aspects were
completed at the Suwanee Valley Medical Center (10/2012-12/2012) and at the
South Lake Hospital (01/2013-10/2013). I became Board Certified on November
7, 2013 through the Association of Professional Conservative Chaplains. I
am also Ordained and have Ecclesiastical Endorsement with the Evangelical
Church Alliance (ECA). I do have experience in baptizing people and with
communion services.
08/2013
Certified Nursing Assistant / CPR/ BLS
-I am a Certified Nursing Assistant, and I also have the Basic Life
Support/CPR certification (I passed both tests in August 2013). As I am
talking with patients, I often help them with their personal/hygienic
needs, so I decided that the becoming a Certified Nursing Assistant will be
quite beneficial.
__
CERTIFICATIONS/LICENSES
11/07/2013
-Board Certified Chaplain
Association of Professional Conservative Chaplains, Inc., a Christian-based
Certifying and Accrediting Institution, 250 Southwest Ivanhoe Blvd. Orlando
FL 32804, 407-***-****; ****@************.***; Ty Alday:
727-***-****/*******@*************.***
02/2013-02/2015
-Pastoral Ordination and Ecclesiastical Endorsement
Evangelical Church Alliance (ECA), 205 West Broadway Street, PO Box 9.
Bradley, IL 60915, 815-***-****; ****@****************.***; Website:
http//www.ecainternational.org
08/2013-05/2015
-Certified Nursing Assistant-CNA 286693
Florida Board of Nursing, 4052 Bald Cypress Way, Bin C-02,Tallahassee, FL
32399-3252, 850-***-****
08/21/2013-08/20/2015
-CPR/BLS Certifications
American Heart Association, All Care Health Services, 2909 N. Orange
Avenue. Suite 111, Orlando, FL 32804, 407-***-****
09/2013-09/2015
-Agent for Life and Health Insurance-W158114
Florida Dept. of Financial Services, 200 East Gaines Street, Tallahassee,
FL 32399, 1-877-***-****
01/2007-09/2015
-Real Estate License-SL3190815
Department of Business and Professional Regulation, 1940 North Monroe
Street, Tallahassee, FL 32399-1027, 850-***-****; Website:
http://www.myfloridalicense.com/dbpr/index.html
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