Customer Service Management
Resume:
HAMAD DAKHEEL
Private,
Ottawa, Ont,
Canada.
hamad.dekheel@hotmai
l.ca
Personal Profile
I am a dedicated and highly motivated professional who thrives on success
and is keen on a career in the field of Finance. Through my experiences, I
have developed excellent interpersonal and communication skills that allow
me to build good working relationships. As a result-orientated, highly
driven individual I have a proven track-record of delivering business
results. I strive to achieve the goals that I am set as I respond well
under pressure without compromising the quality of my work. I understand
the importance of being able to manage and work within a team, yet at the
same time being self- motivated and able to work individually. I enjoy
working with people in challenging situations as it makes all aspects of
working in a busy and demanding environment more interesting and exciting.
I am eager to continue learning from others around me and aim to progress
in whichever environment in which I work.
Education
Bachelor of Management
- Athabasca University, Alberta, Canada - July 2012
Bachelor of Commerce, option in Finance
- University of Ottawa, Ottawa, Canada - July 2011
Business Diploma, option in Accounting
- Algonquin College, Ottawa, Canada - December 2007
Employment
Primus Corp.
Ottawa, Ontario
Customer Service
2011-2013
. Processed credits to customers' account as per guidelines
. Reached arrangements with customers to regularize the situation and set
repayment deadlines
. Contacted customers via phone, email in regards to late payments
. Maintain accurate and up to date customer details and account records
. Made adjustment; handle enquiries and resolve problems within company
guideline and policy
. Worked under directions and report to a credit manager
Mexx Company
Ottawa, Ontario
Customer Service
2009-2011
. Prepared and coordinated sourcing activities: job posting, advertising,
search firms, employee referrals
. Screened CV's and via phone interviews for evaluating the candidates for
availability and suitability and sent shortlist to review for each
vacancy
. Managed the candidates, providing feedback to management and candidates
on interviews
. Managed and maintained the recruitment system
. Ran the recruitment report on a monthly basis
Telfer School of Management
Ottawa, Ontario
Teacher Assistant
2009-2011
. Helped Professor with research; creating lessons; and typing up his
PowerPoint presentations
. Organized discussion group for 69 students by answering questions,
problem solving
. Gave little lessons on different subjects
. Marked assignments, midterm exams, and student presentations
. Supervised students during exam period and provide feedback
Fortinet Inc.
Ottawa, Ontario
Accounting Clerk
2006-2009
. Performed invoices for company expenses
. Managed vendor accounts, generated weekly on demand cheques
. Managed financial departments with responsibilities for account
Receivable
. Ensured compliance with accounting deadlines
. Called clients for payment arrangements
Skills
. Communication: team player, good sense of humour, ability to manage
expectations
. Creativity assessment and good eye for detail.
. Efficient management of time with the ability to work swiftly and
accurately in demanding situations assisting the further development of
skills in problem solving and decision making
. IT: Avid internet surfer with proficiency in all MS versions of Office
(Word, Excel, PowerPoint, Outlook and databases).
References
- Available on request
Contact this candidate