Customer Service Management

Thomas W Comerford

** ******** **** ? Livingston, NJ 07039

973-***-**** ? **********@*******.***

SUMMARY

Experienced professional with a fluent knowledge and experience in contract

management, legal, financial and business areas of the corporate real

estate industry that is always looking to challenge myself. Diligent,

detail oriented team player, with strong analytical and excellent

interpersonal, communicative and organizational skills.

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS 2001 - 2013

Financial Analyst

2006

-2013

Responsible for the review, analysis and monitoring of property contracts

for among 60,000 national sites (land lease and site lease agreements) for

national wireless communication services.

. Recognized for outstanding analytical and writing skills. Interpret all

legal and financial provisions for new contracts, renewals, amendments

and terminations to agreements; draft memorandums for new procedures.

. Calculate rent increases and adjustments; prepare financial spread-sheets

and maintain project information, terms and payments utilizing the

Network Management Database and Microsoft Office 2010.

. True-up rental properties and forecasting future rent via excel formulas

and tables. Along with linking them to the same month's spreadsheet to

prior year.

. Track quarterly rental expenses by region and compare to other regions

using graphs and charts in excel.

. Interact with outside vendors, regional site managers and general counsel

throughout the United States in negotiations of terms, accounting and

conflict resolution.

NE AOC Contracts Coordinator, PA

2005-2006

. Maintain and manage contracts for our kiosk stores with regards to their

contract as well as the companies' profiles.

. Generate new contracts for locations that wish to have a kiosk.

National Strategic Finance Coordinator

2004-2005

. Analyzed invoices for billing and payment patterns; conduct Paper Bill

requests, Previous Balance Adjustments, Peachtree adjustments, Auto

Relief reversals.

. Reconciled Purchase Order Process for NSA North Center

Worked with account analyst and suggest new process improvements and

provide feedback on the overall process.

. Worked with account analyst and suggest new process improvements and

provide feedback on the overall process

. Reconciled daily and weekly reports that included rejected and

returned PO's

Credit Order and Operations Senior Specialist

2004-2001

. Analyzed customers accounts to access credit allowance and limitations

. Reviewed the accuracy of the records from the credit

bureaus.

. Tracked returned bills and deposits and redistributed them

to consumers.

. Provided dedicated customer service with incoming calls.

. Assisted customers with accurate processing of their applications

. Supplied customers with explanations and troubleshooting of

services.

. Resolved billing issues.

.

Thomas W. Comerford/Page 2

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EDUCATION

Masters - in Management, Centenary College, Parsippany, NJ

Chubb Institute, Technical Support, Parsippany, NJ

BA - Liberal Studies - Communication, Minor in Business, Seton Hall

University, South Orange, NJ

LEADERSHIP / COMMUNITY SERVICE

Seton Hall University Booster Club, South Orange, NJ 2010 - Present

Board member and organizer - Volunteer

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