Customer Service Sales

Martisha Thomas

Sales Support Administrator

Cartersville, GA

****************@*******.*** - 229-***-****

• More than 7 years' successful experience in customer service and support with recognized strengths in

account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing

proactive procedures and systems to avoid problems in the first place. • Possess solid computer skills. •

Excellent working knowledge using Microsoft Office 2000, 2003, and 2007 • Ability to train, motivate, and

supervise customer service employees. • A team player, self starter, with a can do attitude • Extremely

productive in a high volume, high stress, environment • Excellent written and verbal communication skills

Synopsis of Achievements • Increased customer retention • Increased revenue by upgrading customer sales

• Lead the team with top sales for 3 months in a row

WORK EXPERIENCE

Sales Support Administrator

Shaw Industries - Cartersville, GA - 2013 to Present

Perform as a single point of contact for a regional sales team

Maintain online sales database for the sales team

Enter customer data, projects, quotes, claims etc...

Assist sales team and customers by partnering with Financial Services in adding new accounts, credit

applications, and assisting customers with credit issues

Customer Specialist

Shaw Industries - Cartersville, GA - August 2010 to January 2013

Expedite orders for the northeast region

Enter orders per customer/sales rep request

Communicate effectively with upper and lower management to ensure customer satisfaction

Attention to detail to prevent claims

Information Service Assistant

AT&T - Albany, GA - 2003 to 2008

• Answered inbound calls

• Performed queries in multiple databases

• Entered data

• Corrected billing issues

EDUCATION

Moultrie Technical College in Business Office Technology

Moultrie Technical College - Tifton, GA

2004 to 2006

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