System Manager

James D. Krause

*** ******* ***** #*

Waukesha, WI. 53186

Phone: 262-***-****

E-Mail: **********@*****.***

Overview:

Excellent experience of working as Systems Operations Analyst in

proactively investigating known and unknown error conditions and

following prescribed error correction procedures when they apply,

and also expertise in recognizing abnormal processing conditions,

and making appropriate response decisions.

I have expertise in making use of available documentation to resolve

errors and identifying/ implementing documentation gaps. Strong

experience in recognizing and implementing/ automating process

enhancements, and responding in a timely manner to questions and

requests from incoming calls and incident tickets. General

understanding and use of ITIL based principles. Strong interest in

making more significant use of ITIL and becoming ITIL certified.

I am willing to relocating to the area I receive a job offer from so

I can commute to work in a reasonable amount of time. I am willing

to work weekends and a rotating on call schedule.

I was on a medical leave beginning in April of 2011 thru February of

2013 because of spinal fusion surgery and my recovery has exceeded

my surgeon's expectations.

PROFESSIONAL EXPERIENCE

Fidelity Information Systems

May 2013 to July 2013

Brown Deer, WI.

I-Series Operations Analyst

Drives issue resolution by making critical decisions that may impact

multiple clients' processing.

Provides Level 1 and Level 2 support for client-facing systems and

applications, including mainframes, Tandems, switches, networks, processor

links, ATM's, servers- windows, UNIX, Linux and internet applications

Proactively investigates known and unknown error conditions and follows

prescribed error correction procedures when they apply.

Recognizes abnormal processing conditions, and makes appropriate response

decisions.

I followed escalation procedures when appropriate to resolve errors in a

timely manner.

Makes use of available documentation to resolve errors and

identifies/implements documentation gaps.

Recognize and implement/automate process enhancements.

Monitors and responds accordingly to an array of system and application

generated messages.

Responded in a timely manner to questions and requests from incoming calls

and incident tickets.

Proactively maintains contact with clients, and serves as client advocate

to internal organizations.

Analyzes problems/trends with client's systems and applications, and takes

steps to avoid recurrence.

Worked on internal and external projects of various sizes, complexity.

Contributes to existing and develops new solution approaches to the IT

environment..

American Family Insurance

June 2010 - April 2011

Madison, WI.

Systems Anayst/Programmr

Review

completed JCL listings for correct condition codes and properly cataloged

data sets, and rely on experience an knowledge to develop solutions for all

problems. Trained operations staff and recreate reports using XPTR

software. Operated and monitored

the IBM Z10 mirror computer system, and input output equipment such as

automated tape library systems etc.

Monitored the daily processing for American Family's batch

cycle using CA7 and HP Openview and its related products.

Notified all appropriate personnel in the event of failure or unusual

conditions regardless of platform..

Monitored over 6000 Windows/Unix/Linux servers and initiate all repair

procedures. Ensured disaster recovery tape

rotation procedures are followed.

Used Citrix to monitor all of American Family's virtual servers.

CA Suites Workload Automation for Mainframe-Hosted Implementations tuning

Released or submitted jobs for Programmers and other Systems Analysts.

Updated JBOSS and other duties and projects as assigned.

Worked with Systems Analysts on a daily basis to improve system

performance.

Documented all changes to the mainframe in SharePoint

Participated in Disaster Recovery exercises.

Served as a support resource for after hours and weekend calls.

Identification of problems by reading system and batch logs to determine

reasons for job failures.

QBE Regional Insurance

December 2009 - March 2010

Madison, WI.

Staff Analyst

Reviewed completed JCL listings for correct condition codes and properly

cataloged data sets, and relied on experience and knowledge to develop

solutions for general problems and notify appropriate personnel in the

event of failure or unusual conditions.

Operated and monitored the computer system and input/output equipment, such

as automated tape library, MICR printer, and laser printers.

Operated automated tape library

and manually pulled scratch tapes from a scratch list. Monitored the daily

processing and nightly batch processing cycles.

Called out all batch and systems problems to appropriate on call list.

Monitored all equipment performance and

initiate repair procedures.

Ensured disaster recovery tape rotation procedures are followed.

Printed reports, forms and

distribute the output to customers.

Released or submitted jobs for internal customers.

Documented and maintained all changes to the mainframe in Sharepoint

Instant Mailing Service

July 2002

- October 2008

Waukesha, WI.

AS400 Analyst/PC Specialist

Employed as a Computer Operator/PC Technician for Instant Mailing Service.

Installed any software and hardware

upgrades they needed for their PC's.

Fixed all problems associated with this company's computer system.

I replaced any hardware that failed on all

company computers.

Department of Workforce Development State of Wisconsin

October 2001 -

December 2001

Madison,WI.

Batch Analyst

Monitored job flows for Kids, Cares, Unemployment Compensation Insurance,

Workers Compensation and several departments for the State of Wisconsin

Did abend recovery for several departments on a rotating basis.

Monitored and ran nightly backups for the

servers.

Notified appropriate personnel in the event of failure or unusual

conditions regardless of platform.

Used Control M to monitor all batch cycles and ensure proper return codes.

Contacted programmers and support personnel when job abended according to

documented procedures.

Documented all changes to batch and system applications

FISERV Corporation

February 2000 to September

2001

Brookfield, WI.

Transmission Specialist

Reported balancing involves collecting and balancing the various incoming

transmission files and tapes for the demand deposit application and ensures

that the totals match what is expected on a daily basis.

Received calls from and placed calls to clients for data

transmissions to assure that the calls are satisfied in a timely and

courteous manner to meet the client's needs. I was Responsible for

assisting in problem identification, diagnosis, and resolution of

operational problems and questions from all clients.

Operated and monitored the

online system and maintained the set Fiserv standard for online

availability and uptime percentage.

Directed calls to specific

data modems to activate the transfer of information to and from the client.

Set deadlines determined by clients and their needs while monitoring online

systems. Operated and made service calls on various telecommunication

equipment as well as personal computers.

Raytheon E-Systems Corporation

February 1997 to September 1998

Greenville, TX.

Master Console Operator

Performed weekend Abend recovery while training operators to perform IPL's

and change operating systems.

Used CA7 Control M and CA1 and associated monitoring tools.

Solved and relayed operating system problems and

monitored batch production and online system processing.

Used XPTR to manage and recreated lost or damaged

reports.

Master Console Computer Operator in a large IBM multi-

platform environment where I monitored the system job flow using automated

system software.

Performed Initial Program Load (IPL) and operating system changes on an ad

hoc and weekly basis.

Performed system upgrades on request.

Installed and maintained several software packages.

Maintained Control M and Zebe/Zeke job scheduler for entire company.

Coded, tested and implemented new programs for batch processing.

Upgraded Zeke/Zebe Control M application to a newer version and trained

operations all staff on the new features and the applications

functionality.

US Life Systems Corporation

October 1988 to January 1997

Dallas, TX

Lead Computer Operator

Responsible for all shift documentation on second shift and all

the weekend documentation and procedures used by the second shift

operators. Relayed and resolved

all outstanding problems from the previous shift and relayed all

outstanding problems from my shift to the next shift.

Reviewed all the US Life Systems

computer operation standards, implemented, and enforced these standards.

Responsible for the system Initial Program

Load (IPL), operating system changes, and training all operators on IPL

procedures.

Rewrote

all write to operators for the entire production system, and updated the

associated control cards.

Used CA7 Control M and CA1 and associated monitoring tools to fix and

monitor mainframe environment.

Wrote various

programs in Cobol and REXX to improve the efficiency of tape operators in

our tape library.

Responsible for

monitoring an IBM ES/9000 9021 S720 mainframe system.

Trained, scheduled, reported, and managed a

staff of ten operators. Trained

second shift operations staff and installed and maintained XPTR on OS390

mainframe.

SKILLS & CERTIFICAIONS

IBM eServer Certified

Specialist I-Series

Bachelor of Science in Computer Science

Initialization and Shutdown z/OS Architecture Initializing and Terminating

the z/OS System Implementing and Supporting MS NT Workstation

MVS/ESA JCL For Programmers

Part I and Part II

CA-7 Unicenter and Control M for Mainframes

Data

communications, Connectivity and LAN's

IBM Client/Server

Implementation Strategies

Life Office Management Association Level I

iSeries and AS/400 System Operations I & II

Using Online System

Facilities TSO/ISPF

CICS Transaction Server and Commands for MVS

VS COBOL II Compiling and Executing

DB2/SQL for Application

Programmers

Fundamentals of Microsoft MS/Access

VS COBOL II Testing and Debugging

JES2 and JES3 for

Computer Operator

CICS/ESA Concepts for Programmers

Concepts

of Client/Server Computing

Using Jes2 in Scheduling Batch Jobs

COBOL Programming Basics

VTAM Concepts and

Commands

Monitoring Batch Jobs with Jes2

z/OS Concepts and Components

Jes2 Concepts and

Operations

SDSF Concepts and

Facilities

Mastering Microsoft Access

SDSF for Power Users

SDSF Advanced

DB2

Overview

Hardware:

IBM

z10 EC 2097 Mainframe

IBM z09 8100

Type 2096 Processor

IBM 7310-CR3 HMC

IBM 9406-520 eServer

IBM 7042-CR4

IBM 8204-E8A

IBM TotalStorage UltraScalable Tape

Library 3584

Dell PowerEdge 1850 Sever

Dell PowerEdge 2650

Server

Dell PowerEdge 2850 Server

HP Proliant DL360 G6 Server

HP Proliant DL370 G6 Server

Sun Microsystems Surefire 280R

Sun Microsystems Surefire V490

Citrix Access

Gateway

Cisco 7800 Media

Convergence Server

DAT72 Digital Data Storage

IBM 9672-R52 Mainframe

IBM S/390 9672 R52 Parallel Enterprise Server

Xerox

Nuvera 288 System Printer

Software:

TSO, JES2, MVS, ISPF/PDF, ESP-WLM/Encore, CCF, RMM, JQPrint, VTAMPLUS,

Mainview, Solimar, SPDE Queue Manager, Blue Zone Web to Host, VM, VTAM,

JCL, Control M, CA1-TMS, CA-7, CA-11, Jobscan, CICS, JHS, PMRS, RMDS,

Tivoli, Zeke, Omegamon, NetView, Book Manager, Quick-Ref, Panvalet,

Infoman, Boole/Babbage, XPTR, MS Office, MS Access, SQL/DB2, MS 95/98, MS

NT 4.0, Dyl280, Mercury, HP Openview, Sitescope, SharePoint, TMON

Monitoring Tools, CA Unicenter, Citrix, CFA Monitor, Alarmpoint, OVIS, HP

Operations Orchestration, TeamTrack, pcAnywhere, NXView CYGWIN, BlueZone,

Fibermon, JBOSS, WAS, JON Console, Watchdog,

Heartbeat,

Mainframe Skill set

. Strong CA7 Scheduling experience: Years of experience 10 = and Skill

Rating = 5

. TSO: Years of experience = 10 and Skill Rating = 5

. JCL: Years of experience =10 and Skill Rating = 5

. General office skill: Years of experience =5 and Skill Rating = 4

. Browser experience: Years of experience = 10 and Skill Rating = 4

. Eye for detail, logical, and detective skills: Years of experience =

10 and Skill Rating = 5

. Good organizational and time management skills: Years of experience =

8 and Skill Rating = 4

. Proven ability to maintain confidentiality: Years of experience =10

and Skill Rating =5

. Ability to learn tools as needed, ability to use Help: Years of

experience =8 and Skill Rating =4

. Excellent written and verbal communication skills: Years of experience

= lifetime and Skill Rating = 4

. Must be customer focused & demonstrate initiative: Years of experience

= 8 and Skill Rating = 5

Contact this candidate