Customer Service Years Experience

HENRIETTA WINDHAM

**** ************ **. ****** ******, FL 33543

E-mail: *********.*******@*****.***

Cell Phone 210-***-****

EXPERIENCE

Continental Staffing, Inc.

Tampa, FL

Claims Specialist II (Contract)

August 2013 to November 2013

Adjust Homeowners claims. Provide exceptional customer service by

assisting customers through difficult situations. Verify coverages and

investigate losses by gathering pertinent information. Take recorded

statements, obtaining appraisals, estimates, photographs, etc. Set

reserves and monitor, document all decisions, correspondence, reports and

discussions that occur during the investigation.

Deny coverage where coverage does not exist. Settle and pay claims within

assigned authority limits. Complete claims by evaluating the loss and

settling the claim.

Full Time Caregiver

Birmingham, AL

May 2008 to May 2012

Care for elderly parent with Alzheimer's and other medical problems.

Zurich North America Insurance Company

Tampa, FL

Claims Specialist II

April 2006 to May 2008

Handel claims of moderate complexity for Commercial Property, Small

Business and Builders Risk Property claims to prompt and equitable

conclusion.

Conduct proper investigation, set adequate reserves and perform

expeditious adjustment of claims within policy and corporate guidelines.

Monitor work of outside vendors contributing to the adjustment process.

Negotiate the disposition of claims with insureds and claimants or their

legal representatives while recognizing and implementing alternative means

of resolution.

Use diary system for systematic tracking and processing of claims. Apply

technical knowledge and human relations skills to effect fair and prompt

disposal of the claims to contribute to a reduced loss ratio.

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HENRIETTA WINDHAM

1300 Throckmorton Dr. Wesley Chapel, FL 33543

E-mail: *********.*******@*****.***

Cell Phone 210-***-****

Poe Financial Group, dba Mariah Claims Services

Tampa, FL

Homeowners Personal Property Catastrophic Examiner and Team Leader

February 2005 to April 2006

Outside inspection of homeowners personal property claims using Xactimate

system for appraisal of damages. Review coverages and endorsements,

evaluate loss to property secure information and determine liability if

any.

Review diary, resolve complaint calls and provide technical support for a

team of (8) resident field adjusters in South Florida.

EDUCIATION/PROFESSIONAL AFFILIATIONS

Citizens Property Insurance Corporation\Tampa, FL

Certified Citizens CAT Program, 2013

Santa Fe College\Gainseville, FL

Accredited Claims Adjuster Certificate

Hillsborough Community College\Tampa, FL

All Lines Insurance (5-20) Adjuster License

. Walker County State Trade School\Walker County, AL

Business Education Certificate

SUMMARY

Claims adjuster/examiner with a total of fourteen years experience.

Presently license (5-20) All Lines Independent Adjuster in the state of

Florida. Exceptional customer service skills, excellent communication and

interpersonal skills, ability to adapt in fast pace environment. Experience

in investigating, negotiating Multi-line and Multi-state

Personal/Commercial Property claims, Personal Auto and Motor Truck Cargo

claims. Strong work ethic and attention to details. Knowledge of how to

establish the cost of a loss and to reserve that amount for eventual

resolution. Experience in making continuous and consistent telephone

follow-up in challenging situations. Proactively provide claim information

to all involve parties.

Contact this candidate