Customer Service Manager
Resume:
Hollywood, Fl 33020
***********@***.***
Edgar Reid
Objective: To return to work utilizing skills acquired over 33 years in the casino
industry working directly with the public. I have trained and developed my computer
skills and would now like to re-enter the workforce in a position in which excellent
customer service togther with strong basic computer skills are valued.
Experience: 12/2008 to 05/2013 Hard Rock Casino Hollywood, FL
Table Games Supervisor
Executed principles for providing excellent guest services. Supervised gaming
operations ensuring compliance. Administered and maintained banks and table limits
for each game. Managed gaming pit, moving dealers appropriately to ensure adequate
staffing. Resolved all guest and dealer complaints.
10/2000 to 11/2008 Greektown Casino Detroit, MI
Casino Floor Supervisor
Supervised dealers, monitored gaming operations. Greated guests while always
displaying excellent customer service. Issued comps and bank markers.
03/1996 to 09/2000 Trump Resorts and Casino, Atlantic City,
NJ
Poker / Casino Table Games Dealer
Dealt Texas Hold 'Em, Omaha Hi-Lo, 7 Card Stud. Also dealt Craps, Black Jack and all
carnival table games. Developed skills to maintain excellent game protection. Always
displayed excellent guest service with a sincere manner.
08/1980 to 03/1996 Sands Hotel & Casino Atlantic City, NJ
Table Games Supervisor Supervised dealers, monitored gaming operations.
1969 to 1980 Barton Savings & Loan Newark, NJ
Branch Manager
Developed new business and retail clients. Coached and trained staff to meet and
exceed goals. Directly managed all human sesources for branch. Developed skills in
mortgage servicing.
Education: 1965 to 1967 Florida A & M University Tallahassee, FL
Sociology major
References: Excellent references available upon request.
Contact this candidate