Customer Service Sales
Resume:
Jason Kratky
*****.******@*******.***
Accomplished sales and account manager with 9 years of diverse experience
working in fast paced and results-driven environments including Outside
Sales, Inside Sales, Customer Service, Supply Chain Logistics, Forecasting
and Operations Management. Tenacious professional dedicated to customer
service and success who thrives in challenging roles.
EDUCATION:
East Carolina University, Greenville, NC
Bachelor of Science in Management Information Sciences (College of
Business)
WORK EXPERIENCE:
DAK Americas, August 2011-October 2013; Leland, NC
Supply Chain Coordinator/Customer Service
Independently manage highly detailed emerging business volume in a
specialty resins niche market
Supply superior customer service across multiple businesses with a strong
emphasis on multi-tasking, accuracy and on-time delivery
Spearheaded the creation of an intercompany process to allow the exchange
of transportation costs between DAK businesses
Responsible for an average of $30 million dollars of inventory per month
across domestic and international accounts
Forecast customer inventory needs and consumption based on historical
tracking and constant, reliable customer communication
The Pantry/Kangaroo, November 2010-August 2011; Raleigh, NC
Fuel Sales Specialist
Managed Mid-Atlantic territories (including Virginia, North Carolina,
Georgia, and Tennessee)
Daily motivated self-starter engaged in lead generating, cold calling,
appointment setting, contract negotiating, and closing sales
Reliably achieved monthly quotas in sales and fuel applications
Developed and maintained high quality working relationships with general
and store managers across a broad and diverse sales region
TruGreen Landcare, December 2008-July 2010; Wilmington, NC
Commercial Sales Representative
Managed Cape Fear Region territories (including Jacksonville, Wilmington,
and South Brunswick County)
Engaged in tasks such as lead generating, cold calling, appointment
setting, contract negotiating and closing sales
Reliably achieved monthly quotas in sales and proposals
Cultivated and maintained strong customer relationships with a focus on
problem solving for the customer
Evaluated customer contract requirements according to specifications and
customer preference
Coordinated job scheduling with Area Managers to maximize efficiency of
budgets, manpower, and returns on investments
The Wilmington Sharks Baseball Team, January 2008-September 2008;
Wilmington, NC
Director of Sales and Marketing
Achieved success in a fast paced, sales-driven environment through the use
of multiple revenue streams
Managed tight deadlines and offered superior customer service with a focus
on maximum return on their investment via advertising
Handled the daily operations of a small business (managing hourly workers,
hiring and supervising facility operations, maintaining and following a
budget)
Increased community brand awareness of the team by booking events at
fundraisers and social functions
Byron's Landscaping, May 2007-October 2007; Wilmington, NC
Job Site Supervisor
Managed a diverse team of up to 15 landscaping professionals
Synchronized the allocation of materials for numerous and diverse
commercial and residential projects
Responsible for maintaining and staying within budget constraints
Coordinated and led multiple inter-group projects
Ferguson Enterprises, July 2005 - May 2007; Greensboro, NC
Inside Sales
Promoted and sold company products through direct customer contacts within
assigned geographic territory
Evaluated inventory levels, adjusted inventory as needed, performed cycle
counts and communicated product availability
Worked in a fast paced team environment and assisted customers face to face
at counter sales
Operated a local counter sales store, Ferguson Xpress, on weekends.
Provided one-on- one customer service to walk-in customers
COMMUNITY SERVICE:
Ruritan Community Service Organization - Port City Chapter, November 2008 -
Present
Charter member of the organization's development
Participated in the planning and execution of multiple community service
projects, including annual thanksgiving family feedings, Christmas Angels,
and Habitat for Humanity
Promoted and acquired sponsors for community fund raising projects such as
annual volleyball tournaments and oyster roasts
COMPUTER SKILLS:
SAP, Salesforce, Visual Basic .Net, Microsoft Project, SQL, Visio,
PowerPoint, Microsoft Access, Microsoft Excel, Microsoft Suite, Trilogy,
CAMS, TG BID
References available upon request
Contact this candidate