Customer Service Assistant
Resume:
MICHAEL A MORENO
MISHAWAKA, IN, 46544
***********@*****.***
SUMMARY OF QUALIFICATIONS
Twenty years plus of customer service experience, with many in the automotive field.
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Experience in add on and benefit selling
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Experience in Microsoft Office, Adobe Creative Suite and Windows
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Experience in point of sale systems
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EDUCATION
Bachelor of Arts in Mass Communications, Indiana University South Bend 2013
Concentration: New Media
Minor: Film Study
Honors: Undergraduate Research Conference Presenter, Dean’s List
EXPERIENCE
Retail Parts Counter and Delivery, Advance Auto Parts South Bend, IN Jun 2010 – Present
• Sold and suggested parts for business and DIY customers
• Delivered parts to businesses
• Ensured return business
• Suggested additional parts and products that could benefit repairs
Service Writer, Midas Auto Service South Bend, IN Sep 2008 – Jan 2010
• Put together estimates for auto repair
• Explained to customers the benefits of repairs
• Sold warranties and scheduled follow up service.
• Worked as liaison between mechanics and customers
Supervisor’s Assistant, Panzica Construction South Bend, IN July 2007 Sep 2008
Dujarie House, Holy Cross University
• Helped to set up and tear down job site
• Led small cleanup crew in keeping job site clean
Worked from groundbreaking to building’s completion
Account Representative, GoWireless Mishawaka, IN Sep 2004 Oct 2006
• Sold US Cellular phone service during area product launch
• Upgraded plans and added accessories
• Inventoried products
• Assisted with inventory at other locations
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