Customer Service Sales

Rena Lee

**** ***** *****

Fayetteville, NC *8304 (home)

PO Box 41516

Fayetteville, NC 28309 (mailing)

910-***-**** (home)

910-***-**** (cell)

***********@*****.***

**** – 2013

Convergys (work at home)

Customer Service Rep – Convergys takes on clients such as AT&T Mobility, Direct TV etc.

and employs reps to work out of their home to take inbound calls. My position is handling

calls for AT&T. Same set of responsibility as below. Job also includes processing orders

for cellular phones and accessories. E mployee Verification Line number is 1-800-367-

5690.

2004 – 2012

AT&T Mobility – Fayetteville (call center), NC 28304

Customer Service Rep – Handle inbound calls from customers and make outbound calls to

follow up with customers. Resolve billing issues and credit accounts when appropriate.

Resolve technical issues with wireless devices as a t ier one tech support rep. Any technical

p roblems not resolved are t ransferred to Tech Support, t ier two. Make appropriate

suggestions regarding rate plans and features which would meet customer needs. Receive

commission on any sold feature. Exceed company standard 9.6% for feature sales by

maintaining percentage of 11.6%. Job also includes processing orders for cellular

p hones and accessories.

Contact Employee Verification L ine 1-888-***-****

2001 – 2004

Cashier

I Worked part time jobs at local convenient stores such as Kangaroo formerly The Pant ry

and Wilco Hess formerly Service Distributer. I relocated from Durham, NC due to the

i llness of my mother died in August of 2001. Jobs included face to face sales and

suggestions of which product would meet the need of the customer. Involved in inventory

control and cleaning duties.

1996 – 2001

City of Durham Police Department

911 Operator and Warrant Control Tech – Handled inbound calls from the general public

w ho were requesting police, fire department or ambulance assistance. Used computerized

d ispatch system which would decide the urgency of each call. All urgent calls were

d ispatched first. I performed criminal background checks on suspects and applicants. I

a lso worked very closely with the Clerk of Superior Court and District Court.

1984 - 2004

I worked full t ime and part t ime as a customer service rep and cashier for The Pantry also

u nder new name, kangaroo and Wilco Hess. Duties included answering questions

regarding products and services. One of the primary focuses was maintaining inventory

w hich also included checking in vendors. I stocked products and coolers making sure

v isibility of products were seen by the customers. Duties included keeping stores cleaned

w hich included public restrooms.

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