Customer Service Sales
Resume:
Monique Scott
*****************@*****.***
***** ******* ****** ******** ****, KS 66223
Summary of Qualifications
* ***** ** ********* ******** service (60 70/WPM)(CRM&KPI)
* ***** *f store management
Knowledge of Project Management principles, and use of Microsoft Project, Microsoft
Word, Microsoft Excel. (Statistical uses)(EVM) (ROI)
Law terminology and debriefing,
Small business telecommunication
Product Development working with cross functional departments
Education
Keller Graduate School of Management Kansas City, MO
G.P.A.: 3.8
M.S. Project Management
Concentration: Sustainability Management
Courses:
Accounting and Finance Leadership & Organizational Behavior
Managerial Statistics Project Risk Management
Advanced Program Management Contract and Procurement Management
Project Cost and Schedule Control Marketing Management
Project Management Systems Sustainability Marketing
University of Central Missouri Warrensburg, MO
G.P.A: 3.4
B.S.: Apparel & Textiles
Minors: Marketing & Business Administration
Olathe East High School Olathe, KS
G.P.A: 3.9
Experience
Visual Merchandising Manager (Dillard’s Inc.) Jan 2013 Present
In charge of visually selling in a 60 million dollar department store.
Analyzed business projections, and came up with no ways to maximize sales
Monitored inventory levels, and re placed merchandise to maximize sales
Managed, coached, and trained over 100 employees in various departments of the store.
Project management was utilized as the foundation of everyday tasks.
Coordinate, plan, and set up outside trade shows, and bridal events.
Long term vendor relationships with private brand sales representatives.
Visual Merchandiser (Forever 21) Oct 2012 Jan 2013
• Handled all visual directives
• Project Management used in daily tasks
• Dealt with project deadline and time sensitive duties
Co Manager of Operations (Wet Seal) Aug 2011 Oct 2012
• Managed, coached, and trained employees
• Increased store revenue by $500,000 in a year
• Daily operational paperwork (Sales, Employee files, and Corp. Communication)
• Scheduled, daily monitoring of payroll, and hiring.
Brand Analyst (Gear For Sports) May 2011 Aug 2011
• Researched ways to improve the brand competitively
• Negotiated and bid on fabric costs, maintaining vendor relationships
• Budgeted, and tracked margined and forecasted merchandise
• Fundraised money for the company, by hosting a sample sale.
Operations Supervisor (Kansas Sampler) May 2010 Aug 2010
• Handle all employee files, hiring, training, and coaching
• Open and Closing store duties
• Track sales
Small Business Customer Service (Embarq/CenturyLink) May 2009 Aug 2009
• Handle small business line issues
• Asses issues, and fix, or dispatch a technician to customer’s site.
***References available upon request.
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