Customer Service Data Entry

Kiairah Powell

*** ********* *** #*** ***********, MD 20785 202-***-**** *******.******@****.***

Objective

To seek a work at home position within a progressive organization that will allow an opportunity

for growth and advancement.

Profile

Motivated, administrative support professional offering versatile office management skills and proficiency

in Microsoft Office Suite programs. A strong planner and problem solver who readily adapts to change,

works independently or as a team and exceeds expectations. Able to handle multiple priorities and meet

deadlines without compromising quality.

Skills Summary

Customer Service Computer Savvy Front Office Operations

Keyboarding Customer Service Data Entry

Written Correspondence Scheduling

General Office Skills Call Center

Excel Access

Word

Publisher XP/Windows 7/Windows 8

Outlook

PowerPoint

Employment History

ALPINE ACCESS

Call Center Representative, 2013 Present

Respinsibilities includes answering inbound calls from Abercrombie Fitch, Abercrombie Kids,

Hollister, and GIlly Hicks’ customers. Assisting customers with placing orders, updating information,

editing orders, tracking orders, and exchanges/returns.

HUMANATIC

Call Reviewer, 2013 Present

Responsibilies includes reviewing calls received and maded from businesses for quality control.

INDEPENDENT CONTRACTOR

Desk top Publishing, 2008 Present

Perform desk top publishing for various individuals. Create business cards, invitations, programs, and

brochures.

Kiairah Powell

SMITHISONIAN BUSINESS VENTURES – Washington DC

Reservation Clerk, 2004

Responsibilities included assisting groups via phone with IMAX inquiries and reservations. Keyed groups

into reservations’ database; created and maintained paper and electronic files. Accepted payment for

reservations via credit/card and check. Provided contact person with reminders and/or notifications of any

changes.

AMERITEMPS – Washington DC

Concierge, 2002 to 2004

Responsibilities included assisting leasing office as need, greeting residents, and announce guest arrival via phone.

Processed residents’ requests, including dry cleaning pick up and parcel retrieval. Monitored building activities via

security screen, and kept record. Assisted residents with problems or inquiries concerning business office,

emergency maintenance and community room.

745 Stretford Way #209 Hyattsville, MD 20785 202-***-**** *******.******@****.***

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Kiairah Powell

VMC COMMUNICATIONS – Falls Church, VA

Customer Service Representative, 2002 2003

Responsibilities included answering inbound calls from customers and assisting customers with

purchases, troubleshooting, and service setup.

WARDMAN MARRIOTT – Washington DC

Room Service Order taker, 1999 2000

Responsibilities included answering multi line telephone, entering guests’ room service order into

microcomputer, assigned ticket to wait staff, closed tickets. Accepted cash and credit/debit card

payments, tipped out the wait staff and made nightly cash drops.

OFFICE PLUS – Greenbelt, MD

Positions Varied, 1998 2001

Assignments at Temporarily Agent varied from Cashier, Data Entry, and Customer Service Positions.

Responsibilities included answering muti line telephone systems, data entry, and filing, handling of

cash and credit card numbers, and greeting customers/clients.

Education

PRINCE GEORGE’S COMMUNITY COLLEGE – Largo, MD

Information Technology, 2008 2009, 2012 .

POTOMAC JOB CORPS – Washington, DC

GED and Clerical Diploma, 1997

745 Stretford Way #209 Hyattsville, MD 20785 202-***-**** *******.******@****.***

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