BARBARO A. VILLALON

**** ** ***** **, ***** Gardens, FL 33056

Telephone: 786-***-****

Email:acbung@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Result-Oriented motivated Professional with over 4 years of combined experience in the IT Help Desk field.

Knowledgeable and adaptable data network communications consultant and help desk with multi-tasking and team

working environment abilities. Self-motive and able to set effective priorities to archive immediate and long term goals

and meet operational deadlines. Excellent problem solving, interpersonal and communication skills with the ability to

work alone or in fast-paced team environment. Good organization skills. Excellent bilingual communication with employees

and vendors, I have non-technical approaches to train others in the use of computer, hardware and software. I have an

aptitude is grasping technical concepts and communicating those requirements and additional information in manners

appropriate to given audiences. I have the ability to apply technical skills, knowledge and troubleshooting experience to

proprietary applications and systems. Experience working and managing ticketing systems. Excellent organizational

skills, and experience in software application, hardware, and managing vendor/supplier relationship and service levels

typically used by mid-sized companies. Possess the ability to learn new technologies and pass IT certifications if required

COMPUTER SKILLS

Software

• MS Office Applications Suites and Professional 2007, 2010, 2013, Office 365(World, Excel, Power Point,

Outlook, Access, Lync, One Note, Project, and Visio), and email troubleshooting.

• Experience in supporting a latest version of Microsoft Windows Business (server\workstation) environment

and/or SQL Server.

• Multiple anti-virus, anti-spam, and anti-malware solutions.

• MS SharePoint 2007-2013.

• Remote support skills in order to assist customers over the phone.

• Experience troubleshooting Windows 7, 8, server, and Mac operating systems.

• Experience troubleshooting computer, wireless networks, LAN networks, Modem connection, Cisco technology,

Internet Connection, and performed data transfer.

• Knowledge and experience in administration of Microsoft Active Directory Users and Groups (objects, security,

and administration), Microsoft Exchange, and SQL database.

• Knowledge of desktop imaging and backup technologies.

• Experience supporting Virtual Private Network (VPN).

• Experience with MS Outlook and share point support and basic administration.

• Experience ghosting and re-imaging machines.

• Experience mapping network drives, add systems to domain, locates files.

Hardware

• State-of-the-art computer hardware (personal computer, servers, printers, scanners and other peripheral

equipment).

• Connecting and installing peripherals to computers.

• Experience on TCP/IP and basic switching, routing, and firewall concepts .

• Wireless device support (tablets and phones).

• Modem and LAN setup.

• Handling of servers and workstations

• Experience Installing microprocessors, memories, Hard drives

• VoIP Experience

EXPERIENCE

6/2009-Actuality Senior Help Desk Tier II, CE North America

Prioritize severity of helpdesk calls and remote support; minimize user downtime; and deliver projects on time. Provide

first and second level technical support to clients for both desktop application and hardware. Responsible for the design,

implementation, management, and maintenance of all desktop systems in a network environment with diverse PC

technology. I act as an internal consultant, guiding and/or assisting others across departments in the field of data network

communications as business computer systems; including consulting users to determinate hardware, software, or

functional specifications. Manage the purchasing of all software, hardware and other IT supplies. Process Sales Order

from SPS Commerce (EDI System) to Mas90/200 through Merchant Preserve assets by implementing disaster recovery

and back-up procedures and information security and control structures. Provide technical support to 5000 users on day-

to-day issues involving MS Office 2007,2010, and 2013 function, Windows XP/7 and 8, virus/Spy ware, and standard

applications for a user base covering multiple facilities. Participate in special projects such as equipment moves, repair/

maintenance of network, network printers, Servers, and personal computers. I have to lead and direct the work of team

members in a lot of projects. Assist users in the operation of standard pc equipment and software including PCs, printers

and peripherals as well as company standard email operation and support (outlook, outlook web based email, office 365,

etc.).Help document all desktop and server based software implementation so that future upgrades and/or systems

maintenance can be performance with technical efficiency, minimum downtime, and within budget. Supporting a latest

version of Microsoft Windows Business (server\workstation) environment and/or SQL Server. Manage Databases and

produce reports on Cristal Report and SQL Management Studio

EDUCATION

High School (Equivalent), Osvaldo Herrera (IT Technical High School) Ciudad de la Habana, Cuba

Associate Degree in Arts, Miami Dade College (Working on it) Miami, Florida

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