Customer Service Manager

Eric Fitchpatrick

Account Manager, Coca-Cola Refreshments

Canton, MS

****.************@*****.*** - 662-***-****

WORK EXPERIENCE

Account Manager

Coca-Cola Refreshments - Jackson, MS - July 2012 to Present

Responsible for selling and ordering product into existing accounts, while gaining new business

• Ensures consistent adherence to merchandising and customer service standards

• Executes and closes all sales calls for assigned accounts on sales route

• Maintains and sells incremental displays and promotions, and secures incremental equipment placement

• Administers annual contract signings and ensure dealer compliance throughout contract periods

• Maintain appropriate inventory levels, maintain company assets and point of sale, ensure account meets

company merchandising standards, determine stores’ product needs, place and transmit appropriate orders

• Transports, replaces and maintains point-of-sale advertising as appropriate for accounts

• Increases profitability and marginal growth for both Coca-Cola and customer accounts

*Distribution Center Point-of-Sale Captain (August 2013-Present)

*Small Store Team Peer Coach (September 2013-Present)

Manager

Walgreens Incorporated - Hernando, MS - January 2011 to January 2012

• Under the direction of the store manager, oversaw the operation of a Walgreen store

• Monitored and analyzed the customer service provided by team members and offered feedback and coaching

• Greeted customers and clinic patients, and offered assistance with products and services

• Modeled and shared customer service best practices with all team members to deliver a distinctive and

delightful customer experience

• Resolved customer complaints and helped respond to customers’ special needs

• Supervised the operation of store and team members, opened/closed/ and changed shifts, and task

delegation to team members

• Performed and supervised merchandising by planning and ensuring the implementation, sets, resets, and

revisions according to planogram

• Supervised the receiving, stocking, pricing, returning, and transferring of merchandise

• Received exposure to analysis of financial & performance data for the store, pharmacy, and clinic

• Ensured and provided training, coaching, and mentoring of team members

Graduate Assistant

Jackson State University - Office of the Provost - Jackson, MS - June 2010 to December 2010

• Assisted with SACS accreditation process

• Prepared evaluation reports for past and current faculty

• Reviewed and organized confidential files of current and potential faculty

• Worked with other departments to assure accurate processing of SACS

Supervisor

Mississippi State University - Recreational Sports - Starkville, MS - January 2005 to January 2010

• Recruited recreational sports staff and participants for leagues/events

• Coordinate and promote campus/regional activities and special events

• Supervised multiple sporting events; provided safety for all parties involved

• Managed peers in operational duties assigned by immediate manager

• Trained, evaluated, and mentored recreational sports’ support staff

EDUCATION

MBA, Master in Business Administration

Jackson State University - Jackson, MS

2010 to 2010

BBA, Bachelor in Business Administration, Marketing

Mississippi State University - Starkville, MS

2004 to 2008

SKILLS

Account Management, Business Analysis, Problem solving, Contracting, Compliance enforcement, Coaching,

Training, Leadership, Teamwork, Detail-oriented, Time Management, Management, Merchandising, Sales,

Marketing, and Human Resources

ADDITIONAL INFORMATION

Outlook, Microsoft Word, PowerPoint, Excel, AS400, Access, Internet

Contact this candidate