Customer Service Sales

David Coleman

Pittsburg, CA

************@*****.*** - 925-***-****

WORK EXPERIENCE

Sales Project Consultant

Sears - Livermore, CA - August 2013 to Present

Responsibilities

Visit customers in their home and sell home improvement projects.

Contact credit to get payments approved

Follow up with customers who don't purchase

Accomplishments

35% gross sales. Top 10 in my office.

Manager

Sherwin-Williams - Hayward, CA - July 2012 to August 2013

Responsibilities

-Supervise staff

-Order stock and reorganize shelves

-Maintain current customers and create new accounts

-Oversee financial reports

Accomplishments

I increased sales 80% from the previous year.

Skills Used

Customer service

Management

Customer Support & Implementation Specialist

Creditron - Rockville, MD - June 2011 to August 2011

1 Answer incoming calls in a timely manner

2 Resolve customer support issues using available resources

3 Support implementation & hardware personnel with technical questions

4 Escalate unresolved cases as necessary

5 Dispatch unresolved cases as needed

6 Document all work through NetSuite

7 Write applications based on client's request through our company's software (Item Age)

8 Visit sites, implement system and train them how to use the software

REFERENCES

References are available upon request.

Customer Support Analyst

Micros - Columbia, MD - June 2009 to May 2011

1 Answer incoming customer calls in a timely manner and/or takes assignment of cases from others.

2 Resolve customer software issues using available resources.

3 Support Implementation personnel with technical questions.

4 Escalate unresolved cases as necessary.

5 Dispatch unresolved cases appropriately as needed.

6 Document all work as instructed.

7 Use discretion and judgment to ensure customer satisfaction and utilization of time.

Substitute Teacher

Anne Arundel County Public Schools - Baltimore, MD - April 2009 to June 2009

Substitute Teacher

Anne Arundel County Public Schools - Annapolis, MD - January 2009 to June 2009

Courier

FedEx Express - Crofton, MD - June 2007 to November 2008

1 Operate company vehicles.

2 Provide courteous and efficient delivery and pick up of packages.

3 Check shipments for conformance to FedEx features of service.

4 Provide coverage for all assigned routes within the station's service area.

5 Provide related customer service functions.

Technology Director

Boys & Girls Club of Annapolis & AA County - Annapolis, MD - October 2006 to June 2007

1 Teach students the basic uses of computers.

2 Teach students how to access and navigate the Internet.

3 Implement a program that was created by Columbia University that prepared my students for college.

Internship

NASA CIBAC - Bowie, MD - June 2003 to February 2004

Database/Web Developer, Image Processing, and Art design

Created logo and poster designs.

Created website for CIBAC.

Developed Oracle geospatial database for NASA CIBAC.

Used ENVI software for terrain analysis on geospatial images.

EDUCATION

B.S. in Database Administration

Bowie State University - Bowie, MD

May 2006

Annapolis High School - Annapolis, MD

January 2001

ADDITIONAL INFORMATION

COMPUTER SKILLS

Oracle 10g, 9i, 8i, C++, HTML, JavaScript

MS Office 2003, 2000, 97

Operating Systems: MS Vista, XP, W2000, W98

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