Maria De La Puente

I am a mature, experienced, and educated administrative professional with over 17

years of experience in the public and private sector industry. This experience was

gained as the following positions held for Miami-Dade County such as: MDPHA

Compliance Reviewer, ADA Coordinator/Clerk IV, and Executive Secretary to

Department Director.

Miami Gardens, FL

acbugn@r.postjobfree.com - 786-***-**** 786-***-****

To obtain a challenging position where my abilities, experience and education can be utilized for my

professional growth and employer's achievements.

WORK EXPERIENCE

Office Manager

2600 Island Boulevard Condo Association Inc - Aventura, FL - March 2013 to Present

Residence Du Cap, Williams Island Aventura, FL

Present

Office Manager

• Provide assistance to Property Manager in overseeing various day to day operations of the Condominium

Association.

• Provide assistance to new owners and/or renters with any questions regarding the surrounding of the building

and properties.

• Control the issuance of all unit keys, gate clickers and sielox cards for:

a. Resident trades people and/or their guests, authorized representatives and employees

b. Building employees

• Coordinate deliveries, pick-ups and move-in dates for residents with the Receiving and Safety departments

• Assist with the resolution of resident complaints and grievances.

• Keep an updated list and roster of resident addresses and phone numbers.

• Maintain and update confidential information pertaining to unit files.

• Maintain all accounting and correspondence files.

• Coordinate with Manager any notices, letters, memos or bulletins that need to be sent out and/or posted.

• Assists Manager and/or initiates work orders for the Engineering department. Follow up that the work has

been completed.

• Invoice residents for work performed that is not the Association’s responsibility.

• ACCOUNTS PAYABLE (Provide Bookkeeper with the following):

Monthly “Accounts Payable” list, ensure that all invoices are checked for accuracy and are paid in a timely

manner. Issue purchase order requisitions for all purchases and get approval of same

• Work closely with vendors/contractors

• ACCOUNTS RECEIVABLE: Issue Assessment Payment coupons as needed. Verify and check accuracy

of payments received. Prepare delinquency letters for Manager approval and monitor all past due accounts

closely. Prepare deposits for all the various accounts.

MDPHA Compliance Revieweer

Miami-Dade Public Housing & Community Dev - September 2009 to April 2012

Assist investigator with past due investigation to ensure site managers implement outcome in system and

inform resident of any violation or warning. Ensuring compliance with the Reasonable Accommodation Policies

and Procedures agency-wide by keeping staff abreast of regulatory requirements and applicable forms.

Reviewing reasonable accommodation requests denied by division directors and re-assessing decisions

according to regulations and upon additional research, when necessary. Preparing applicable notifications

and communicating with clients, staff and verification sources. Following-up on pending cases with divisional

ADA liaisons and ensuring the reasonable accommodation requests are kept up-to-date. Keeping records

of all reasonable accommodation requests and preparing comprehensive reports for submission to the US

Department of Housing and Urban Development (HUD) as required by the Voluntary Compliance Agreement

(VCA). Conducting site reviews to ensure proper usage of reasonable accommodation forms and training

staff. Preparing and heading reasonable accommodation grievance hearings sessions. Working with Technical

Services in setting special modules in the computer systems for staff's documenting objectives and ADA

Office's monitoring purposes. Performing as the agency's liaison with the Office of Records Management for

records retention and disposition.

Clerk IV-Assistant to the Section 504/ADA Coordinator

Miami-Dade Public Housing & Community Dev - November 2007 to March 2009

Provided support to ADA Coordinator by procuring additional information on reasonable accommodation

requests from divisional staff, clients, and verification sources. Compiled information and produced

comprehensive report for reasonable accommodation requests and grievance hearings. Delivered customer

service for the ADA office by providing information regarding policies and procedures to clients and staff.

Prepared client's notifications on final reasonable accommodation decisions. Scheduled grievance hearings,

ensured panelists' quorum, served as Spanish translator, gathered additional information and prepared

applicable notification to clients.

Clerk IV

Miami-Dade Public Housing & Community Dev - August 2006 to November 2007

Scheduled all Safety and Fleet Inspections. Prepared monthly reports regarding Worker's Compensation,

Claim Activity Report, Unusual and Accident Reports. Received maintenance requests and ensured

completion of jobs. Prepared and submitted to GSA maintenance service requests for building improvements

and renovation needed at multiple locations. Prepared and submitted telecommunications service requests

and ensured prompt set-up of telephone, data lines and long distance service. Coordinated assignment of

parking access. Reviewed and responded to documented incidents reports involving building safety, visitors,

accident, bomb threats, air quality standards, risk management and parking. Approved monthly and quarterly

billing statements for security alarm monitoring, guard service, record storage, GSA services, stamp meter/

folding machine and private vendor's services. Supervised job performance of (3) three security guards and

approve hours for payment services rendered.

Division's Director Office

Miami-Dade Public Housing & Community Dev - May 2005 to August 2006

Executive Secretary

Performed executive secretarial duties for the Director of the Private Rental Housing Division to include

maintaining the division director's calendar, scheduling appointments organizing meetings, greeting and

assisting clients/visitors, and screening, organizing and distributing mail. Established and maintained an

extensive filing system and purged obsolete files. Answered high volumes of incoming calls and customers'

inquires. Prepared correspondence and reports for the division director. Maintained tracking reports to control

correspondence flow, ensuring deadlines were met. Maintained control of all office and material supplies.

Prepared payroll for the division.

Executive Secretary

Miami-Dade Public Housing & Community Dev - May 2003 to May 2005

Performed executive secretarial duties for the Director of New Markets Division, to include maintaining the

division director's calendar, scheduling appointments, organizing meetings, assisting clients and visitors,

and screening, organizing and distributing mail. Established and maintained an extensive filing system,

reorganizing and purging files as required. An answered high volume of incoming calls and customers' inquires,

directing calls to proper section for resolution.

Executive

Miami-Dade Public Housing & Community Dev - May 1994 to May 2003

Administrative Secretary / Clerk IV

Performed a variety of complex secretarial and clerical duties. Responsible for a coordinating a large

volume of inquiries from agency's divisions, other County departments, County Manager's Office, County

Attorney's Office, HUD, elected officials and the public. Handled all telephone calls and correspondence for the

Director and Head Department Secretary regarding the various agency's programs. Facilitated the resolution

of problems/concerns received at the Director's office. Greeted and directed clients/visitors. Opened and

distributed mail. Established and maintained an extensive filing system and reorganized and purged files as

required. Monitored and updated a report established to track assignments from the County Manager's Office.

Handled the Department Director's calendar and maintained appointments, itinerary and travel requests when

Head Department Secretary was out of the office.

EDUCATION

Bachelors in Public Administration

University of Phoenix

2009

Business Administration

I.C.P.R. Jr. College

1986 to 1987

ADDITIONAL INFORMATION

SKILLS:

Literate in personal computers. Fluent in Spanish.

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