Customer Service Representative

DARIN L. GREGG

719-***-**** Colorado Springs, Colorado *********@*****.***

Educator and Customer Service Representative with 18 years experience.

Attentive listener and effective communicator with the proven ability to

ascertain and address the needs of others. Known for honest, confident and

warm communication style. Organized, conscientious team player.

PROFESSIONAL EXPERIENCE

FAMILY TALK, Colorado Springs, Colorado 2010-2012

Correspondence Assistant

Addressed constituents' needs primarily through letters and e-mails.

Organized replies in such a way that wording could be easily accessed and

incorporated into future correspondence, thus increasing efficiency. Edited

co-workers' e-mails before sending to constituents.

. Wrote approximately 2,000 letters and e-mails.

. Edited 150 e-mails written by co-workers.

FOCUS ON THE FAMILY, Colorado Springs, Colorado 2002-2010

Writer - Office of the President (2004-2010)

Utilized discernment, research and original writing to answer high-touch or

sensitive correspondence (letters and e-mails). Topics included marriage

and parenting, personal struggles, youth-related issues, theology, and the

organization's stance on current events.

. Wrote approximately 5,000 letters and e-mails.

. Edited 300 inspirational stories from constituents and posted them on

the organization's intranet home page.

. Authored and revised 150 standard replies for use in the

Correspondence Department.

. Evaluated 135 resources to help determine what would be offered as

Focus on the Family product.

. One of 40 employees responsible for reviewing potential Focus on the

Family resources.

Correspondence Assistant (2003-2004)

Communicated with constituents primarily via letters. Determined the most

effective means of responding to needs, concerns and questions (personal

and ministry-related). Offered appropriate resources and/or referrals to

individuals or organizations.

. Consistently met production goal of 12 letters per day.

Constituent Response Representative (2002-2003)

Answered incoming mail and phone calls in a timely manner.

. Processed orders and donations.

. Performed account maintenance.

. Fielded questions and comments regarding organizational matters.

. Addressed basic inquiries immediately, while issues outside the scope

of training and expertise were forwarded to another department.

CALVARY BAPTIST ACADEMY, Hurricane, WV (1994-2002)

Teacher

Taught a wide variety of core subjects to 6th - 8th grade students.

Classroom setting was such that students worked through curriculum

individually. While some subject material could typically be learned in

this way with little guidance, other subjects (primarily, math and English)

required more direction. Class size was consistently 20-30 students.

. Developed additional material to supplement school's math and English

curriculum.

. Planned, organized and led a week-long educational trip each year for

7th grade students.

. Oversaw all fundraising efforts for 7th grade trips, accounting for 85-

90% of student expenses.

EDUCATION

B.S., Business Administration, Bryan College, Dayton, TN (1985-1989)

Certified Nurse Aide Program, Nursing & Therapy Services of Colorado,

Colorado Springs, CO (2013)

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