Customer Service Administrative Assistant
Resume:
Lisa Lutke
Tulsa, OK 74137
****.*****@*****.***
SKILLS
MS Word, Excel, PowerPoint, Access, Works, WordPerfect, Outlook, Lotus 1 2 3, Windows 2010, XP, NT, 2000
Excellent communication, data entry, and 10 key skills. Detail oriented.
Multi line telephone and switchboard experience.
Blackbaud Raiser’s Edge 6 and 7 trained. Crystal Reports.
MacIntosh and Eudora for MacIntosh, MicroTest
ACSR
4+ years as Administrative Assistant
6+ years customer service experience
EDUCATION
Northeastern State University, Tahlequah, OK Bachelor of Arts in Early Childhood Education.
Tulsa Junior College, Tulsa, OK Associate of Arts in Elementary Education.
EXPERIENCE
Tulsa Public Schools, Tulsa, OK
August, 2007 to present
Kindergarten teacher 4 years, Pre K 2 years
Teaching full day kindergarten to 25 28 students in a Title 1 school. Used Scott Foresman Reading and Math,
Growing with Math, and Handwriting Without Tears curriculum series. Created theme units, lesson plans, did
student observations and assessments, report cards and progress reports, conducted parent teacher
conferences. Used Successmaker and SoftSeven computer software packages. Used a Smartboard. Worked
with a great Pre K, K team. Also tutored after school for K, 2nd and 5th grades. Taught 1st grade summer
school.
Norman Public Schools, Norman, OK
January, 2007 to July, 2007
Substitute Teacher during January 2007
Resource Assistant, January 2007 May 2007
ESY (Extended School Year) Teacher, June 2007 July 2007
January, February, and March provided extra literacy and math help to small groups in various kindergarten
classrooms. Administered both DRA and Peabody tests, as well as kindergarten assessments. Starting mid
March, added responsibility of personal aide to a 3rd grade child recovering from brain surgery. Duties include
assisting in his daily routine and providing him curriculum based on his appropriate learning level. Taught ESY to
students with Autism and Asberger’s Syndrome. Developed curriculum needs for 12 students, grades 4 9, based
on their individual IEP goals.
Noble Public Schools, Noble, OK
September, 2006 to January, 2007
Substitute Teacher
Worked as substitute teacher for 12 weeks in place of a teacher on maternity leave in a full day Kindergarten
classroom, including individual assessments and report cards. After her return, substituted on an as needed
basis.
Kindercare, Norman, OK
July, 2006 to August, 2006
Teacher
Day care teacher for 2 year olds.
Walgreens Health Initiatives (WHI), Oklahoma City, OK
December, 2005 to July, 2006
Clinical Call Center Customer Service Representative
Manage in bound calls in a call center for Medicare Part D. Process requests generated via telephone calls from
members, physicians, and pharmacies for the WHI Clinical Prior Authorization program. Enter approved prior
authorizations into the claims processing system. Work with other departments within WHI to resolve member
and processing issues. Participate in creating reports demonstrating various aspects of the program. One of six
people chosen to work with in house pharmacists performing overrides and writing rules. Studied to become
pharmacy Technician.
ClientLogic through Adecco Temporary Agency, Norman, OK
October, 2005 to December, 2005
Customer Service Representative
Processed in bound calls in a call center for a Cable company that also provides Internet and Phone services.
Responsibilities included adding new services, answering billing questions, accepting payments, basic
troubleshooting.
Compuquest, Tulsa, OK
July, 2003 to May, 2005
Teacher
Taught computer skills to children age 3 through fifth grade. Also handled monthly billing and collection of
payments.
YMCA OF Greater Tulsa, Tulsa, OK
September, 2002 to February, 2003
Campaign Administrative Assistant
Primary user of the Raiser’s Edge for the YMCA. Maintained records for 6 branches and 1 corporate office.
Responsible for data entry, pledge reminders, payments, etc. for the annual appeal. Assisted HR department
and performed Americorps time entry.
Roman Catholic Diocese of Tulsa, Tulsa, OK
July, 1999 to August, 2002
Administrative Assistant to the Director of Stewardship and Development
Primary user of the Raiser’s Edge for the Diocese. Maintained a database of 29,000 constituents and conducted
all of the data entry, pledge reminders, payments, etc. for the annual appeal and Capital campaign.
Computer Associates, Lisle, IL
January, 1998 to April, 1999
Five months as Administrative Assistant, Ten months as Assistant Montessori teacher. All duties were in a
secretarial capacity.
CFS Kids, Inc., Tulsa, OK
August, 1996 to December, 1997
Head teacher in day care facility of Commercial Financial Services.
Commercial Financial Services, Tulsa, OK
February, 1996 to August, 1996
Floor receptionist, console operator. Answered and transferred incoming calls on multi line phone system with 60
incoming lines.
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