Lisa Lutke

**** *. ************ *****

Tulsa, OK 74137

918-***-****

acbufq@r.postjobfree.com

SKILLS

MS Word, Excel, PowerPoint, Access, Works, WordPerfect, Outlook, Lotus 1 2 3, Windows 2010, XP, NT, 2000

Excellent communication, data entry, and 10 key skills. Detail oriented.

Multi line telephone and switchboard experience.

Blackbaud Raiser’s Edge 6 and 7 trained. Crystal Reports.

MacIntosh and Eudora for MacIntosh, MicroTest

ACSR

4+ years as Administrative Assistant

6+ years customer service experience

EDUCATION

Northeastern State University, Tahlequah, OK Bachelor of Arts in Early Childhood Education.

Tulsa Junior College, Tulsa, OK Associate of Arts in Elementary Education.

EXPERIENCE

Tulsa Public Schools, Tulsa, OK

August, 2007 to present

Kindergarten teacher 4 years, Pre K 2 years

Teaching full day kindergarten to 25 28 students in a Title 1 school. Used Scott Foresman Reading and Math,

Growing with Math, and Handwriting Without Tears curriculum series. Created theme units, lesson plans, did

student observations and assessments, report cards and progress reports, conducted parent teacher

conferences. Used Successmaker and SoftSeven computer software packages. Used a Smartboard. Worked

with a great Pre K, K team. Also tutored after school for K, 2nd and 5th grades. Taught 1st grade summer

school.

Norman Public Schools, Norman, OK

January, 2007 to July, 2007

Substitute Teacher during January 2007

Resource Assistant, January 2007 May 2007

ESY (Extended School Year) Teacher, June 2007 July 2007

January, February, and March provided extra literacy and math help to small groups in various kindergarten

classrooms. Administered both DRA and Peabody tests, as well as kindergarten assessments. Starting mid

March, added responsibility of personal aide to a 3rd grade child recovering from brain surgery. Duties include

assisting in his daily routine and providing him curriculum based on his appropriate learning level. Taught ESY to

students with Autism and Asberger’s Syndrome. Developed curriculum needs for 12 students, grades 4 9, based

on their individual IEP goals.

Noble Public Schools, Noble, OK

September, 2006 to January, 2007

Substitute Teacher

Worked as substitute teacher for 12 weeks in place of a teacher on maternity leave in a full day Kindergarten

classroom, including individual assessments and report cards. After her return, substituted on an as needed

basis.

Kindercare, Norman, OK

July, 2006 to August, 2006

Teacher

Day care teacher for 2 year olds.

Walgreens Health Initiatives (WHI), Oklahoma City, OK

December, 2005 to July, 2006

Clinical Call Center Customer Service Representative

Manage in bound calls in a call center for Medicare Part D. Process requests generated via telephone calls from

members, physicians, and pharmacies for the WHI Clinical Prior Authorization program. Enter approved prior

authorizations into the claims processing system. Work with other departments within WHI to resolve member

and processing issues. Participate in creating reports demonstrating various aspects of the program. One of six

people chosen to work with in house pharmacists performing overrides and writing rules. Studied to become

pharmacy Technician.

ClientLogic through Adecco Temporary Agency, Norman, OK

October, 2005 to December, 2005

Customer Service Representative

Processed in bound calls in a call center for a Cable company that also provides Internet and Phone services.

Responsibilities included adding new services, answering billing questions, accepting payments, basic

troubleshooting.

Compuquest, Tulsa, OK

July, 2003 to May, 2005

Teacher

Taught computer skills to children age 3 through fifth grade. Also handled monthly billing and collection of

payments.

YMCA OF Greater Tulsa, Tulsa, OK

September, 2002 to February, 2003

Campaign Administrative Assistant

Primary user of the Raiser’s Edge for the YMCA. Maintained records for 6 branches and 1 corporate office.

Responsible for data entry, pledge reminders, payments, etc. for the annual appeal. Assisted HR department

and performed Americorps time entry.

Roman Catholic Diocese of Tulsa, Tulsa, OK

July, 1999 to August, 2002

Administrative Assistant to the Director of Stewardship and Development

Primary user of the Raiser’s Edge for the Diocese. Maintained a database of 29,000 constituents and conducted

all of the data entry, pledge reminders, payments, etc. for the annual appeal and Capital campaign.

Computer Associates, Lisle, IL

January, 1998 to April, 1999

Five months as Administrative Assistant, Ten months as Assistant Montessori teacher. All duties were in a

secretarial capacity.

CFS Kids, Inc., Tulsa, OK

August, 1996 to December, 1997

Head teacher in day care facility of Commercial Financial Services.

Commercial Financial Services, Tulsa, OK

February, 1996 to August, 1996

Floor receptionist, console operator. Answered and transferred incoming calls on multi line phone system with 60

incoming lines.

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