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Customer Service Sales

Location:
Tampa, FL
Posted:
December 24, 2013

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Resume:

Bonnie Jones

** ********** **.

Concord, NH *****

603-***-**** (cell)

acbue3@r.postjobfree.com

Work History:

Atrium Medical 7/2013 to present

Second Shift Group Lead

Manage a team of manufacturers to build implantable medical devices with a

focus on quality, current good manufacturing practices, meeting FDA

requirements and meeting on time shipment requirements. Responsibilities

include training and supervising my team, adherence to clean-room

guidelines, safety, requesting repairs for equipment or facility issues,

time and attendance, communication across all levels from manufacturing to

HR, Engineering and company executives.

Comcast/TLK Group 10/2012 to 5/2013

Inbound sales for Comcast and the Comcast/Verizon Wireless Partnership.

Answer calls from customers who wish to order Comcast products and services

or Verizon Wireless products and services. Enter data into the appropriate

billing system to build or update the customer's account, place orders and

take customer payments. Identify customer service or technical support

issues and route to the proper department.

Aerotek Staffing/ Kidde Aerospace 3/2012 to 06/2012. Temp assignment Laid

off

Wilson, NC

IPC-1-610E Certified Solderer/Inspector, SMT Machine Operator. (IPC, Jstd-

001 Certified).

Operate Surface mount equipment in an ESD environment, Inspect and perform

surface-mount soldering and touch-up. Assemble prototype and new product

introduction and sustained production electronic and electro-mechanical

assemblies, Perform ECO changes and rework. All work performed to IPC Class

3.

Aved Technologies 02/2011 to 5/2011 Temp Assignment, laid off

Billerica, MA

Supervisor, Harness and cable manufacturing. Manage production team of up

to 22, reporting to the Production Manger. Leading my team to complete

assemblies and meet shipping commitments. Train for Inspection, soldering

and core competencies and develop and implement corrective actions.

Implement engineering changes. Identify areas for improvement. Ensure 5s

and ISO compliance. Oversee periodic maintenance, fixture set-up, adherence

to safety. Soldering (to IPC-A-610E), stripping, crimping and assembly of

fine to large custom cables, some included soldering to printed circuit

boards, solder cups, or turrets. Assist with 3rd party audits.

US Cellular, 02/2010 thru 11/2010

Wireless Sales Consultant. Sell wireless products and services to

customers, Up-sell, add-on sales, customer service, explain billing,

troubleshoot devices, open or close the store with another rep. Meet weekly

and monthly company objectives for sales and customer service including

customer satisfaction criteria.

Underwriters Laboratories

33 Pfingsten rd

Northbrook, Il 60062

Level II Inspector. 7/08 to 9/09

Inspect clients manufacturing process and products for compliance with UL

safety and certification requirements. Inspect electrical assemblies for

critical components required to be in compliance with UL. Assemblies

inspected include surface mount PC boards, mixed media PC boards, power

supplies, DC converters, Defibrillators, Fire protection electronics. Video

monitoring assemblies, industrial control panel assemblies. Help clients

develop and implement corrective actions to avoid future non-compliance and

protect the integrity of the UL mark.

Verizon Wireless

4950-11A Monticello Ave

Wilmington, VA 26811

Sales Consultant 09/2004 to 06/2008

One Year as Store Manager, Sales, customer service, cash management, sales

of wireless products and services in a consultative selling environment. Up-

selling, add-on sales and suggestive selling. Demonstrate and troubleshoot

devices.

Celestica 11/2002 to 09/2004

Salem, NH (now closed)

Team Manager/Inspector, Electronic manufacturing. Manage a team of up to 35

to produce electronic assemblies (new product introduction and prototyping)

with high quality and low defect. Assist in inspection, assembly,

soldering, and rework. Train employees in all areas of manufacturing and

act as floor supervisor on off shifts. Communicate with Engineering, Sales,

Purchasing and across levels of management up to the Operations Manager.

Facilitate training classes on quality workmanship standards, manufacturing

processes and safety and Hazmat.

Other Experience:

Flextronics: 2001-2001 (Through Spherion Staffing) Supervisor/Team Lead,

Compaq: 1998-2000 Team Lead, Technical Instructor, Inspector, Post wave

touch-up, Tyco: 2000-2001 Team Lead, Electro-mechanical Assembler.

Electronics manufacturing and assembly experience from 1981 through 2004.

Soldering, microscope work, rework of PCB assemblies, SMT and Thru-hole,

point-to-point wiring, harness and cabling, first piece, in-process and

final inspection, post wave touch-up, AOI and X-Ray inspection, ESD

control, process evaluation and troubleshoot, Hazmatt and PPE, IPC and J-

std certifications. (Some temporary positions through agencies some lost to

plant closings).

Education:

GED 6/1987 Second Start. Concord NH.

Laconia Community College 1994/1995

IPC Certified Instructor 2001 and 2005 Eptac, Planet Training, Nashua, NH.



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