Customer Service Sales
Resume:
Bonnie Jones
Concord, NH *****
603-***-**** (cell)
***********@*****.***
Work History:
Atrium Medical 7/2013 to present
Second Shift Group Lead
Manage a team of manufacturers to build implantable medical devices with a
focus on quality, current good manufacturing practices, meeting FDA
requirements and meeting on time shipment requirements. Responsibilities
include training and supervising my team, adherence to clean-room
guidelines, safety, requesting repairs for equipment or facility issues,
time and attendance, communication across all levels from manufacturing to
HR, Engineering and company executives.
Comcast/TLK Group 10/2012 to 5/2013
Inbound sales for Comcast and the Comcast/Verizon Wireless Partnership.
Answer calls from customers who wish to order Comcast products and services
or Verizon Wireless products and services. Enter data into the appropriate
billing system to build or update the customer's account, place orders and
take customer payments. Identify customer service or technical support
issues and route to the proper department.
Aerotek Staffing/ Kidde Aerospace 3/2012 to 06/2012. Temp assignment Laid
off
Wilson, NC
IPC-1-610E Certified Solderer/Inspector, SMT Machine Operator. (IPC, Jstd-
001 Certified).
Operate Surface mount equipment in an ESD environment, Inspect and perform
surface-mount soldering and touch-up. Assemble prototype and new product
introduction and sustained production electronic and electro-mechanical
assemblies, Perform ECO changes and rework. All work performed to IPC Class
3.
Aved Technologies 02/2011 to 5/2011 Temp Assignment, laid off
Billerica, MA
Supervisor, Harness and cable manufacturing. Manage production team of up
to 22, reporting to the Production Manger. Leading my team to complete
assemblies and meet shipping commitments. Train for Inspection, soldering
and core competencies and develop and implement corrective actions.
Implement engineering changes. Identify areas for improvement. Ensure 5s
and ISO compliance. Oversee periodic maintenance, fixture set-up, adherence
to safety. Soldering (to IPC-A-610E), stripping, crimping and assembly of
fine to large custom cables, some included soldering to printed circuit
boards, solder cups, or turrets. Assist with 3rd party audits.
US Cellular, 02/2010 thru 11/2010
Wireless Sales Consultant. Sell wireless products and services to
customers, Up-sell, add-on sales, customer service, explain billing,
troubleshoot devices, open or close the store with another rep. Meet weekly
and monthly company objectives for sales and customer service including
customer satisfaction criteria.
Underwriters Laboratories
33 Pfingsten rd
Northbrook, Il 60062
Level II Inspector. 7/08 to 9/09
Inspect clients manufacturing process and products for compliance with UL
safety and certification requirements. Inspect electrical assemblies for
critical components required to be in compliance with UL. Assemblies
inspected include surface mount PC boards, mixed media PC boards, power
supplies, DC converters, Defibrillators, Fire protection electronics. Video
monitoring assemblies, industrial control panel assemblies. Help clients
develop and implement corrective actions to avoid future non-compliance and
protect the integrity of the UL mark.
Verizon Wireless
4950-11A Monticello Ave
Wilmington, VA 26811
Sales Consultant 09/2004 to 06/2008
One Year as Store Manager, Sales, customer service, cash management, sales
of wireless products and services in a consultative selling environment. Up-
selling, add-on sales and suggestive selling. Demonstrate and troubleshoot
devices.
Celestica 11/2002 to 09/2004
Salem, NH (now closed)
Team Manager/Inspector, Electronic manufacturing. Manage a team of up to 35
to produce electronic assemblies (new product introduction and prototyping)
with high quality and low defect. Assist in inspection, assembly,
soldering, and rework. Train employees in all areas of manufacturing and
act as floor supervisor on off shifts. Communicate with Engineering, Sales,
Purchasing and across levels of management up to the Operations Manager.
Facilitate training classes on quality workmanship standards, manufacturing
processes and safety and Hazmat.
Other Experience:
Flextronics: 2001-2001 (Through Spherion Staffing) Supervisor/Team Lead,
Compaq: 1998-2000 Team Lead, Technical Instructor, Inspector, Post wave
touch-up, Tyco: 2000-2001 Team Lead, Electro-mechanical Assembler.
Electronics manufacturing and assembly experience from 1981 through 2004.
Soldering, microscope work, rework of PCB assemblies, SMT and Thru-hole,
point-to-point wiring, harness and cabling, first piece, in-process and
final inspection, post wave touch-up, AOI and X-Ray inspection, ESD
control, process evaluation and troubleshoot, Hazmatt and PPE, IPC and J-
std certifications. (Some temporary positions through agencies some lost to
plant closings).
Education:
GED 6/1987 Second Start. Concord NH.
Laconia Community College 1994/1995
IPC Certified Instructor 2001 and 2005 Eptac, Planet Training, Nashua, NH.
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