Customer Service Supervisor

Narcis Muratovic

**** * ******* *** # *** 773-***-****

Chicagi IL 60625 **********@*****.***

1

* *******

* ******** ********** ********** **** over ten years experience in a manufacturing

environment who enjoys being challenged. Reliable forward thinker and planner with expertise in time

management who is detail orientated. Committed individual who delivers customer service, is a self-

starter, who meets and exceeds goals and deadlines. Positive contributor who develops effective

processes to improve productivity, increase efficiency and strengthen performance.

1 PROFESSIONAL EXPERIENCE

Driver:

2012-present

Ever since I have got my driver license I have been working for KS Trucking Company in Chicago.

The job is mostly

Intermodal delivering containers, to many states (Indiana, Wisconsin, Ohio, Iowa…) from Chicago

and back.

Have obtained my CDL A drivers license in June 2012.

Have moved to Chicago in May 2012

Due to recession I was unemployed from 2010 until 2012.

Mastercraft Cabinets / Elkay Manufacturing Co., Mesa, Arizona 1998 - 2009

Market leading multinational company that manufactures and distributes residential and

commercial sink lines, faucets, fountains, water coolers, counter tops and cabinets. Annual

revenues are in excess of $1 billion with over 4,000 employees across North America & Asia.

Production Supervisor: 2005 - 2009

Responsible but not limited to: supervising the assembly, warehouse, shipping and inventory departments in

the plant. Manage employees in the areas of safety, quality, performance, material and labor utilization as well

as employee relations. I work daily with our customers as well as the installation and service areas, customer

service department and sales group to meet and exceed their expectations.

Initiated and implemented cost cutting plan reducing shipping costs to remote locations by 40%

Engaged the workforce in the Assembly area and increased productivity on a daily basis by 18%

Achieved over 40 hours a week in improved efficiency within the first month allowing an employee

to be utilized in another area

Designed and executed a new process flow in the warehouse area by staging the product by

geographic location reducing labor cost by 50%

Team Lead: 2005 – 2005

Responsible for the warehouse and shipping areas assisting the area supervisor. Working daily with the

drivers, warehouse staff and management to accomplish production objectives. Speak with customers to

schedule pick ups, work with installation department on delivery schedules, work closely with customer service

department to distribute parts to homeowners, staging and shipment of product received from assembly

department.

Improved communication between warehouse and shipping areas allowing them to take on

additional tasks and reduce overtime by more than 25%

Field Service Technician: 2004 – 2005

Responsible for meeting with customers to resolve warranty issues, assisted the installers at job sites, perform

a final inspection prior to home owners walk through to meet and exceed quality standards.

Delivery Driver: 1998 –2004

Responsible for loading delivery trucks with cabinets, delivering product to customers, fielding customer

inquiries, completing bills of lading and supporting warehouse area on a daily basis.

EDUCATION

Rizah Odzeckic High School, Zavidovici, Bosnia-Herzegovina - General Studies

Sarajevo College, Sarajevo, Bosnia-Herzegovina – General Studies

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