Management Sales

Paula M. Desjardin, Ph.D., R.N., CHPN

407-***-**** . **********@*********.***

SUMMARY

Dedicated healthcare professional with experience in Hospice management,

Hospice Education, and Hospice marketing experiences. Solid project

management skills, with effective combination of balancing multiple

priorities and innovative strategies to continually meet company

objectives. Recognized for negotiating creative solutions by involving all

impacted parties.

CERTIFICATIONS

Certified Hospice and Palliative Care Nurse

Certified Professional Healthcare

Quality Certification

ELNEC Palliative Care Nurse Certified

Pediatric ELNEC

EXPERIENCE

Hospice of the Valley

January 2012 - September 2013

Clinical Resource Nurse

Clinical support to clinical staff that included field visits with staff

for wound care consults, complex medical care consults, and pain management

review. Support also included coaching computer skills and coaching

clinical documentation to decline and to hospice criteria

Heartland Hospice of Tucson, AZ

January 2010 - December2011

Director of Professional Services

Clinical day to day operations of hospice in 100% ADR with census of 33,

grew census to 100 and program graduate out of ADR

VITAS Innovative Hospice Care

February, 2005 - December 2009

Central Florida Program

Nurse Mentor

Responsible for all orientation programs and staff development for

program. Developed and implement the "Apple" program for nursing staff.

Responsible for ongoing educational and CEU programs.

VITAS Representative

Responsible for all sales & marketing activities in assigned market.

Opened new markets and development of new accounts and implemented training

programs for new contracts roll outs. Responsible for educational and CEU

programs for new accounts.

SEA CREST HEALTH CARE MANAGEMENT

January 2002 - December 2004

Regional Consultant Sales & Marketing

Responsible for all sales & marketing activity in assigned market

. Increased Average Daily Total Census in Central Florida from 84%in 2001

to 96% for 2004%

. Increased Average Daily Medicare Census in Central Florida from 14 % in

2003 to 16% in 2004, Maintained 17 .5 % for the month of December 2004.

. Developed and implemented training programs for Admission Directors

. Facilitated regional CME programs for physicians, case managers, social

workers and discharge planners

Professional Guardian

August 2001 - January 2002

Self employed worked in Seminole and Orange County

Hospice of the Comforter

Case Manager, Crisis Care, Triage

September

2001 - July 2002

THERAPHYSICS

November 1999 - June 2001

Director, Managed Care Florida

Responsible for all managed care activity in assigned market

. Increased managed care Average Daily Census in Central Florida by 13.4%

. Developed and conducted training programs for Skilled Nursing Billing

Initiative and Managed Care Network

. Negotiated and implemented the first Case Rate Skilled Nursing Services

contract

. Negotiated and implemented Global rate contract

. Received Outstanding Leadership award - 2000

PREVIOUS PROFESSIONAL EXPERIENCE

. UNITEDHEALTHCARE OF FLORIDA - Manager Care Coordination - Managed

Prospective and Concurrent Review Unit for commercial and Medicaid

managed care populations.

. MEDAI - Research Associate - Responsible for the development and quality

assurance of disease management software. Responsible for onsite

training and implementation of product for new customers.

. DEPARTMENT OF PUBLIC HEALTH - COMMONWEALTH OF MASSACHUSETTS -Consultant

to the States Diabetes Control Program - Initiated the development of

statewide guidelines for diabetes standards of care.

. BLUE CROSS AND BLUE SHIELD OF MASSACHUSETTS - Regional Director Quality

Management, Southeast Region - Selected to create a new role to monitor

and evaluate the quality of healthcare being provided to 250,000 members

in Southeastern Massachusetts.

Created, developed, and implemented the Provider Practice Pattern Reports,

which provided more complete information and feedback to providers on

patient compliance.

Retinal screening rates for the diabetic population rose from 29% to 59% in

two years.

Designed telephonic disease management program for asthma and diabetes:

Asthma:

Reduced emergency room visits by 100% and decreased in hospitalization for

asthma by 86%

Increased daily use of a peak flow meter by 75%

Diabetes:

Identified 50% of members who had no knowledge of their blood sugar levels

Identified 48% who did not have a diet plan

Identified 57% who were due or past due for A1c testing

These identified members are now being monitored for compliance.

Implemented an intervention promoting flu shots for the elderly, which

resulted in the highest number of requests for flu vaccine in the state

Designed, as part of a team, a telephonic information system that taught

members self management of common illnesses, such as colds, flu, strain,

and sprains. Emergency room visits decreased with a deferred saving of $ 2

million

Team Leader Case Management Southeast Region

Promoted after three months and managed a department of four case managers

. Referral Unit Nurse

Medical/Business

Implemented training program for documentation program

Developed and implement training program for new hospice nurses

Developed and implement sales & marketing strategies for total census

growth and Medicare mix.

Developed and implement training program for Admission Directors and

Liaisons

Negotiated, implemented and maintained local, Regional and National Skilled

Nursing contracts with Managed Care payors

Developed disease management framework

Established network with state and federal agencies

Supported and directed third generation case management

Negotiated/maintained private contracts with hospitals, nursing homes,

HMO's Medicaid, Medicare, insurance companies, and VNA's

Trained medical/rehabilitation staff in the use of durable medical

equipment

Applied cost containment through analysis of billing data

Set up and maintained ostomy clinics at retail pharmacy store level,

hospital and outpatient department

Administration/Supervision

Directed level 2 and 3 nursing home with 77 beds

Hired, interviewed, orientated and evaluated staff

Scheduled 30-35 nursing employees

Chaired committee for development of infectious control manual

Established standards of nursing and patient record keeping

Coordinated and presented in-service training

Specialty experience

Hospice

Worker's Compensation

Long term/chronic care

Assessment/management of acute substance abuse patients

Medical/surgical nursing

Health education

Crisis intervention with patients and families

Cardiac, respiratory care

EDUCATION

Columbia State University:

Ph.D. in Public Health

New England Deaconess Hospital School of Nursing:

R.N.

AFFILIATIONS

Hospice and Palliative Nurse Association

National Association for Healthcare Quality

Contact this candidate