Manager Customer Service

**** ********** **** ****# 561-***-****

Delray Beach, FL 33444 ******@***.***

Career Summary: A Management Professional with a proven record in effectively managing the business to meet or exceed budgeted expectations. Experienced in developing strategic management plans, which have proven to be effective in increasing the value of the asset while providing superior customer service and positioning properties that finalized in the acquisition by Management Company’s. Result oriented, Energetic, consultative business leader who delivers superior outcomes in challenging environments through effective Team and Resource Management.

Work Experience:

Conquistador Apartments, Hollywood, FL 33024

Business Manager/Marketing Director April 2010 – Present

Implemented local outreach marketing strategies that resulted in an 12% increase of

occupancy. Resident development plan to purge unqualified occupants resulted

in increased resident profile that lead to 23% reduction in delinquency and 16%

Increase in unit revenue’s. Overall increased resident profile both within the Community

& Local Businesses. Implemented numerous resident retention function’s on

both Local & National levels.

Sands Harbor Marina & Hotel, Pompano Beach, FL

Sales Coordinator June 2007 – April 2011

Responsible for increasing sales within the local sub-market.

Fairfield Residential - Emerald Bay Club, Boca Raton, FL

Business Manager - 418 Units August 2004 – April 2007

Responsible for all aspects of daily Property Management while completing the renovating capital project for 209 units (50%). Reposition Resident Profile, which resulted in increased local marketability, rent increases and fewer turnovers. Capital projects included: Complete Interior renovation. Exterior Paint Color to boost being locally competitive with newer local Comp. New landscaping which resulted in a featured front cover of an Apartment industry advertisement. Complete model renovation to compete with local market trends.

Trammel Crow Residential - CenterGate Deer Creek, Deerfield Beach

Property Manager - 560 Units 2002- 2004

Responsible for all daily operations of 560 Class A Town Homes. Increased occupancy goals by 6% while increasing rent revenue. Exterior Paint Color to boost being locally competitive with newer local Competition. Completed capital projects that resulted in repositioning of the asset. Completed all due diligence responsibilities that resulted in the sale of CenterGate Deer Creek to Equity Residential.

Lincoln Property Company

Property Manager (Same community as below) June 1998 – June 2002

Responsible for all daily operations of Property Management. Transitioned staff from private ownership to Lincoln Property Management’s Corporate Standards while maintaining high occupancy and exceptional customer relations. This asset included 33 fully furnished and serviced units year round. This property received SEFAA Gold Medallion Property of the year for both 2000 with Lincoln Property Management and also 2001 with JMG Realty.

Lakeview Apartments, LLC, Delray Beach, FL

Property Manager 07/1990 - 06/1998

Responsible for daily operations of 212 mid-rise units. The property included 33 yearly Corporate/ Seasonal units. Developed long-term corporate customers through extensive local marketing, which resulted in minimal turn over. This project provided additional revenue throughout the year. Assisted during the due - diligence process while successfully transitioning the entire staff & community with new owners – Facilitated in Lincoln Property Company’s in a 3.5 million redevelopment which resulted in the sale to JMG Realty in 2002.

Awards: Regional Training Specialist for Florida with Fairfield Residential

S.E.F.A.A. Rainbow Award 2000 Property of the Year

CTA - Certified Training Assistant for Lincoln Property Company

Lincoln Gold Medallion 2000, Employee of the Year

Spirit of Lincoln Employee of the Year 1998

Interior Designer -Fairfield Residential and Lincoln Property Company

Additional Training:

AVA

FHI - Fair Housing Institute

Lead Based Paint - Conner Training Services

CTA - Certified Training Assistant for Lincoln Property Company

Corporate Housing

Bond Property Regulations

Tax Credit and Compliance Regulations

Leasing 101

Computer Skills:

Yardi, Citrix, Rent Roll, AMSI & Skyline

References: Available upon request

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