Customer Service Manager

Katrina Barnes

Customer Service Representative - Value Pawn Title Loans

Decatur, GA

************@*****.*** - 404-***-****

• Collections and customer service experience. Developed reputation for personalized, high quality service.

• Demonstrate strong work ethic. Optimistic about ability to perform the job and tenacious in achieving success.

• Change agent. Adept at recognizing/launching steps needed to attain objectives. Thrive on challenges to

overcome obstacles with solutions that are sound and logistically feasible.

• Exceptional interpersonal and communication skills (greet, consult, up-sale); build positive, effective customer

relationships.

• Effective team member. Motivate other team members to achieve goals. Use people skills to build group

involvement and support management.

WORK EXPERIENCE

Customer Service Representative

Value Pawn Title Loans - 2013 to Present

Processed loans and extensions while maintaining all loan underwriting and scanning requirements. Provided

superior customer service. Wrote automobile appraisals for collateral .Effectively communicated product

information and specifications .Contacted customers to generate new and repeat business .Placed calls to

Collect on past due loans.

Collection Specialist

Zenith Financial Group - 2012 to 2013

Collection calls and/or correspondence in a fast paced goal oriented collections department.

* Provided customer service regarding collection issues, process customer refunds, process and review

account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and

maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer

reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts.

* Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

*

Global Tech Financial

Collection Specialist

2004 - 2010

Accounts receivable functions including invoicing, cash application, research and investigation of charge backs

including discrepancies, issuing credit and debit memos, accounts receivable reconciliations, responding to

customer requests for documentation, reviewing aging and trial balance reports to identify past due accounts,

collection calls, month-end close activities.

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Assistant Manager

Goodwill - 2004 to 2010

Ensured that all paperwork is completed to include opening / closing procedures, balancing cash drawers, bank

deposits and production reports. Recorded statistical information concerning donations, in-store production,

inventory, sales, etc. Assisted in maintaining sufficient inventory of materials. Oversaw rotation of goods,

merchandising, cleanliness and organization of sales floor.

Customer Service

Advance America - 2002 to 2004

Assisted Advance America clients in obtaining cash advances. Help with existing accounts, collections,

obtaining new customers, daily operations, and the growth of location. Assisted the Manager and Assistant

Manager in collection efforts. Serviced existing accounts and update customer files. Assisted with marketing

programs, open new accounts, and ensure that all proper documentation is provided.

EDUCATION

Jones Junior College - Ellisville, MS

1994

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