Manager Project

tarisai bass

**** ***** *****(Chicago, IL *****(***********@*****.***( 773-***-****

key skills

Strategic planning ? account management ? project Management ?

Client Relationship Management? Inventory Management? contract

execution? programmanagement? monitoring and control? analytical

skills? effective communication? quoting? operations analysis?

Human Resources? Staffing

SUMMARY OF QUALIFICATIONS

Program Coordinator with a Masters of Project Management, and a proven

track record of client interface, operations, and strategic program

management within multiple industries. Highly efficient in managing

timelines, meeting program deliverables, building client relationships and

continuous process improvement including conducting status meetings and

program reviews. Decisive, results driven professional, actively pursuing

a position within an organization seeking motivated employees, who are able

to effectively direct business activities and achieve organizational goals.

Professional Experience

program manager (part-time) February 2013-Present

eBENEZER COMMUNITY OUTREACH Chicago, IL

Non-Profit Community Organization, providing social services for low and

moderate income families and communities

. Working within teams to prepare and submit proposals securing continued

program funding

. Serving in a HR role creating job orders, interviewing, hiring staff as

needed, payroll, and invoicing agencies

. Establishing responsibilities and reporting standards for assigned

programs

. Managing, training and supervising staff, ensuring appropriate personnel

levels at all times

. Liaison between staff, clients, and internal management

. Create status reports and presentations, to assist in the review and

implementation of contract agreements; also used for budgeting and future

planning

. Weekly reporting to both internal and external stakeholders, securing

strong partnerships, and fostering continued two way communication

. Evaluate and plan for possible roadblocks and program interruptions,

proactively managing deliverables ensuring program compliance

. Highly capable of multi-tasking to meet deadlines in stressful

situations, while maintaining a high degree of professionalism

. Host and attend trainings, program reviews on and off site, along with

participating in networking social activities with funders and partner

organizations

program manager/account manager December 2007-January 2013

eastek international Lake Zurich, IL

Contract mfg'r of electro-mechanical products for the medical device

consumer, and industrial markets ... factories in China

. End to end responsibility for accounts, serving as primary point of

contact for customer inquiries, concerns and complaint resolution; served

as customer liaison to internal departments

. Defined project deliverables, established responsibilities and reporting

standards, directed and coordinated tasks to groups within the

organization, and coordinate responses to provide a one voice resolution

to the customer

. Monitored timelines and flag potential issues to prevent project

interference, insuring on time project completion

. Proactively managed inventory, shipment planning and stocking agreements

in compliance with customer forecasts

. Coordinated and delivered accurate account status reports to all

stakeholders, for budgeting and future planning

. Highly capable of multi-tasking to meet deadlines in highly stressful

situations, while maintaining a high degree of professionalism

. Fostered customer relationships via guidance, continuous

communication(written and verbal), and account maintenance

. Weekly planning sessions with management to review sales, customer

concerns, project changes and new opportunities to drive business revenue

. Understands business and sales transaction pathways for account

activities, from RFQ receipt, through invoicing and quality issues

. Evaluated and planned for possible running changes, and excess product

management or disposition

. Monitored the company's commercial position, by providing monthly

internal finance reports, monitoring inventory levels, on time delivery

rates, freight costs, and DPPM (reported by Quality Engineer)

. Created reports and presentations to assist in the review and

implementation of contract agreements, and inventory programs for

assigned accounts

. Hosted and attended quarterly business reviews on site or at the customer

site, along with participate in networking social activities with

customers (sporting events, lunches, dinners, etc.)

. Understands shipping and logistics and import/export requirements

. Worked with shipping manager to implement continual process improvements

to increase on-time delivery rate

Senior project coordinator April 2007-December 2007

casco manufacturing company Downers Grove, IL

Custom cable mfg'r, specializing in OEM and distribution markets.

. Managed all phases of project development for new and existing accounts

. Processed customer quote requests, managed customer inventory and

monitored delivery schedules, ensuring minimal discrepancies and delays

. Implemented and audited work plans, providing improvement recommendations

increasing OTD

. Trained office staff to confidently resolve customer issues, instituting

policy to address issues within 24 hours; led to improved service and

satisfaction of customers

. Assisted with implementation of unified system for creating and updating

existing part numbers, developing efficient system for future reference

. Awarded more than 95% of bids quoted, independently increasing company

revenue by more than 30%

. Partnered with purchasing, forecasting and production departments,

promptly mitigating negative impact to project completion

Education And Training

master of project management 2011

keller graduate school of management Chicago, IL

bachelor of business administration 1996

roosevelt university Chicago, IL

professional associations

. Keller Graduate School of Management Alumni Association

. Member of the Project Management Institute

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