Customer Service Project Management U.S. Army

PETER SMITH

*** ***** ****** *****, *******, Mississippi, 39042

************@*****.*** . (601) 695 - 9152, PHR 289-0621 . 706-***-****

Accomplished, versatile, and results-driven professional seeking an

opportunity to leverage strong leadership abilities, superior

organizational and managerial skills, and excellent communication skills in

supporting an organization to achieve its established goals. Extensive

knowledge in the aspects of operation and project management,

transportation operations, organizational structure, and budget analysis.

KEY QUALIFICATIONS

Active Secret Clearance

* Extensive knowledge in the aspects of operation and project management,

transportation operations, organizational structure, and budget analysis.

* Proven leadership and multitasking abilities; skillfully balances

competing priorities.

* Displays a collaborative work ethic and a superior level of adaptability

and initiative.

* Outstanding combination of communication, interpersonal, organizational

and time management skills.

* Versatile and energetic; demonstrates high levels of personal commitment

and dedication.

* Blends integrity, innovative thinking, and proven leadership attributes

to ensure a company operational goals

are achieve.

* Demonstrates solid decision-making talents, critical thinking skills, and

an unwavering drive to excel.

* Self-starter, no nonsense approach to accomplish requirements of

operational details, willing to

travel anywhere, anytime and for any duration.

* Commissioned Officer United States Army Officer.

* Experienced in writing performance evaluations.

COMPUTER SKILLS

MS Office Suite: (MS Word, MS Excel, MS PowerPoint) MS Project, and Adobe

Pro

EDUCATION

Project Management Certification, Villanova University

B.A. Communications, B.S. Business Administration Alcorn State University

Master's in Business Administration, Liberty University

United States Army Contract Certification Course

COMPUTER SKILLS

MS Office Suite: (MS Word, MS Excel, MS PowerPoint) MS Project, and Adobe

Pro

PROFESSIONAL EXPERIENCE

Customer Service Center Supervisor

Sep 2012 - present

Southwire

. Directly responsible for the day to day customer service center

activities, ensuring that we deliver quality products to Southwire's

customers on time.

. Provided operational leadership to customer service center staff

including customer service representatives, shipping coordinator, and

warehouse specialist and can range from 10 -12 direct reports.

. Effectively managed 50M+ customer service center inventory without

losing any product .

. Conducted weekly operations meeting to ensure goal and standards are

being meet and refining our ROI.

. Preformed customer service center functions such as stocking,

inventory maintenance, issuing and shipping to ensure all areas of the

service center remained functional .

. Preparation of reports and charts dealing with material distribution,

inventories, and material availability which improve the centers

efficient and effectiveness .

. Developed preventive maintenance and scheduled maintenance plan to

ensure all heavy equipment and service lines were operational.

. Conducted monthly safety meeting to ensure service center maintains

and improves upon its OSHA star site certification.

Unit Movement Officer Jan 2012-

Jun 2012

. U.S. Army

. Directly supervised 37 military and 6 civilian personnel and equipment

in excess of $343K.

. Created cost-benefit analyses and ROI assessments that were used in

the decision-making on logistic projects.

. Directly responsible for the implementation of a highly effective

shipping document creation and verification system. As a result 96% of

all shipping documents were error free upon the first review, which

increased the rate of projects being completed by the target date.

. Provided analysis and recommendations to superiors and customers to

improve problem areas in logistics.

. Liaised between U.S. military and logistics companies to achieve on-

time and cost effective logistical support.

. Guided the work of technical teams. Articulated project goals and

scope, translated customer needs into technical terms, provided

detailed guidance and instilled shared accountability for achieving

project goals.

. Designed and implemented a discipline program that decreased

misconduct by 86%.

Executive Officer Nov 2010 - Jan 2012

. U.S. Army

. Directly responsible for tasking and managing 25 personnel, ensuring

all leaders and administrative soldiers completed their assigned

tasked to standard and time constraints.

. Resolved project issues including staffing shortages, tactical

matters, scope creep and customer related needs.

. Conducted random and quarterly audit counts to ensure supply rooms met

organizational standards; passed all quarterly inspection at a 97%

rate.

. Ensured unit vehicles and equipment received proper maintenance and

parts are being ordered and processed in a timely manner; Along with

training NCO & Motor Sergeant ensured all job were filled and unit

mechanics were properly trained .

. Directly ensured property book in excess of $2.5M was inventoried and

accounted for.

. Developed both short and long -range training plans to ensure company

success during training excises.

. Maintained effective communication both with higher ups and platoon

leadership to ensure deadlines meet to standard and foresight was

being used to minimize issues before they arose.

. Coordinated weekly training meetings to ensure completion within the

restraints of budget and deadlines.

. In the absence of commander, easily responsibility to ensure the

company completed its mission.

Platoon Leader June 2009 - Nov 2010

. U.S. Army

. Developed and executed a training plan to ensure the entire platoon

was proficient in basic soldiering task and their individual jobs; as

well all soldiers were physically and medically ready to deploy at all

times

. Effectively communicated with subordinate leaders and higher to ensure

all task were completed to standard and on time.

. Maintained accountability of assigned equipment in excess of $1

million through quarterly inventory checks and on the spot checks.

. Conducted preventive maintenance, scheduled and unscheduled

maintenance on all vehicles, equipment and, sensitive items to ensure

their readiness at all times.

. In accordance with the training plan, conduct NCOPD to ensure soldier

development took place.

. Conducted monthly preference counseling

Contact this candidate