Customer Service Sales
Resume:
Joseph Carter
Cranberry Twp, PA *6066
*.**********@*****.***
Objective:
Seeking a position in the Customer Service field where I can utilize my people oriented experience and
communication skills in order to bring about customer satisfaction and maximize profit. I'm also interested
in Production/Warehouse work to obtain experience in the warehouse and equipment operation.
Work Experience:
Assistant Manager
Dollar General
New Castle, PA
2008 to 2013
Supervised the daily store operations and ensured the achievement of store sales goals.
• Recruited store sales team and trained to develop their skills.
• Assisted with store inventory and merchandise movement.
• Purchased stock and developed promotional strategies for the store.
Customer Service Representative
Infocision
New Castle, PA
2007 to 2008
Conducted inbound and outbound customer service calls.
• Completed data entry and clerical functions in multiple Windows applications including customer
order information, billing system, and credit check system.
Assistant Manager
Arby's
New Castle, PA
2004 to 2007
Responsible for increasing sales and making a profit.
• Used all management tools to keep neat, accurate and current records providing the historical
data to plan for increased sales and profits.
• Ensured all marketing plans are executed on time and accurately to build repeat customer visits.
• Provided training and developing to team members and managers.
• Ensured restaurant is 100% staffed with quality, friendly and properly trained team.
Electronics Sales Representative
Sears
New Castle, PA
2002 to 2004
Managed responsibility for selling and servicing customers.
• Maintained knowledge of Sears's products and used this knowledge to assist customers.
• Handled customer issues that arose on the sales floor.
Education:
Associate in Physical Therapy
Butler Community College
Butler, PA
Skills:
Inventory Management, Management, Microsoft Word, Microsoft PowerPoint, Microsoft Excel.
Additional Information:
• Performed duties in the Customer Service field for over 13 years.
• Highly skilled in providing services to customers both over the phone and in person.
• Profound ability to handle irate customers and resolve problems effectively.
• Hands-on experience in upselling products and services.
• Management experience in managing teams of 6 to 8 people for over 10 years.
Contact this candidate