Nicole Jacobson

**** *** ****** **** #***

West Fargo, ND

701-***-****

acbu35@r.postjobfree.com

Summary:

Client focused particularly talented in the areas of Sales and Customer

Service. Well organized and dependable with excellent leadership skills.

Skills:

Over 20 years' experience as a professional

Goal orientated individual with leadership abilities

Customer friendly - Guest relations

Inventory control - Cash management experience

Employee hiring and retention

Training staff - Problem solving

Fast learning - Client satisfaction

Perform well in high-demand, fast paced environments

Experience:

Ulta Beauty, Fargo, ND

06/2013 - Present

Prestige Manager

. Promotes positive and professional vendor relationships and

coordinates all in-store events.

. Effectively manages designated budget to achieve designated goals.

. Ensures that sales staff is trained to answer questions regarding

price, location, features, benefits and product usage.

. Communicates top sellers, inventory levels and inventory issues,

product concerns and guest comments and feedback to the General

Manager.

. Communicates through daily huddles, department and individual sales

goals and ensures that category goals are updated via store sales

boards.

. Assists with the promotion and development of the Club at ULTA

program, as well as the salon.

Family Health Care, Fargo, ND

02/2013-6/2013

Patient Representative

. Scheduling Patients and ensure proper flow of the clinic

. Confirming appointments, cancelling or rescheduling

. Checking eligibility of insurance

. Taking co payments

SEI LLC, Fargo, ND

11/2011- 12/2012

Customer Service Representative

. On-boarding for an electronic payment program for Coca Cola.

. Taking onetime payments for Pacific Gas & Electric.

. Provided coaching, mentoring to staff to enhance staff development.

Ideal Image Laser Hair Removal, Jacksonville, FL

05/2010- 08/2011

Guest Services/Sales Consultant

. Selling the value of our services to our guest when they visit our

centers during their consultations.

. Following up with previous guest to renew their interest.

. Work with patients on setting, rescheduling or canceling

appointments.

. Organized filing patient medical charts while maintaining the overall

organization of the office.

. Trained incoming front desk associates.

. Collaborated with the team to ensure the delivery of efficient, high-

quality service

Mia Avenue Salon, Ponte Vedra, FL

06/2009-03/2010

Salon Coordinator

. Work with clients on setting, rescheduling, or canceling

appointments.

. Opening and closing procedures.

. Assisted stylist's with clients and also cleanliness of the salon.

. Consistently recognized by management for proving superior customer

service.

Vero Beauty Distributors, Jacksonville, FL

04/2008- 06/2009

Sales Representative

. Acquired and maintaining existing accounts in the Jacksonville

region.

. Maintaining logs of accounts and mileage.

. Demonstration of products and treatments.

. Created repeat business by developing long-term relationships with

regular customers.

Eluma MedSpa, Jacksonville Beach, FL

03/2006-04/2008

Guest Services/Sales Consultant

. Purchasing, receiving and inventory control

. Following up with previous visitors to renew their interest.

. Selling the value of our services to our guest when they visit our

centers during their consultations.

. Worked closely with team to produce positive results.

Mario Tricoci Salon & Spa, Schaumburg, IL

09/2004-02/2006

Front Desk Manager

. Managed 15 employees in the performance of their assigned

responsibilities.

. Recruited, trained and supervised and evaluated staff.

. Worked as a liaison building relationships with vendors.

. Handled direct customer service and sales with personal communication

skills.

Brian Michael Salon & Spa, Wheaton, IL

05/2002-09/2004

Assistant Manager/Guest Coordinator

. Handled scheduling for salon staff.

. Purchasing, receiving and inventory control of merchandise.

. Managed meetings and set up agendas.

. Provided training, coaching to staff to ensure development.

Education and Training:

Arlington Beauty Academy Jacksonville, FL

Manicuring/Pedicuring & Nail Extensions

References upon Request

Contact this candidate