Customer Service Sales
Resume:
Nicole Jacobson
West Fargo, ND
********@*****.***
Summary:
Client focused particularly talented in the areas of Sales and Customer
Service. Well organized and dependable with excellent leadership skills.
Skills:
Over 20 years' experience as a professional
Goal orientated individual with leadership abilities
Customer friendly - Guest relations
Inventory control - Cash management experience
Employee hiring and retention
Training staff - Problem solving
Fast learning - Client satisfaction
Perform well in high-demand, fast paced environments
Experience:
Ulta Beauty, Fargo, ND
06/2013 - Present
Prestige Manager
. Promotes positive and professional vendor relationships and
coordinates all in-store events.
. Effectively manages designated budget to achieve designated goals.
. Ensures that sales staff is trained to answer questions regarding
price, location, features, benefits and product usage.
. Communicates top sellers, inventory levels and inventory issues,
product concerns and guest comments and feedback to the General
Manager.
. Communicates through daily huddles, department and individual sales
goals and ensures that category goals are updated via store sales
boards.
. Assists with the promotion and development of the Club at ULTA
program, as well as the salon.
Family Health Care, Fargo, ND
02/2013-6/2013
Patient Representative
. Scheduling Patients and ensure proper flow of the clinic
. Confirming appointments, cancelling or rescheduling
. Checking eligibility of insurance
. Taking co payments
SEI LLC, Fargo, ND
11/2011- 12/2012
Customer Service Representative
. On-boarding for an electronic payment program for Coca Cola.
. Taking onetime payments for Pacific Gas & Electric.
. Provided coaching, mentoring to staff to enhance staff development.
Ideal Image Laser Hair Removal, Jacksonville, FL
05/2010- 08/2011
Guest Services/Sales Consultant
. Selling the value of our services to our guest when they visit our
centers during their consultations.
. Following up with previous guest to renew their interest.
. Work with patients on setting, rescheduling or canceling
appointments.
. Organized filing patient medical charts while maintaining the overall
organization of the office.
. Trained incoming front desk associates.
. Collaborated with the team to ensure the delivery of efficient, high-
quality service
Mia Avenue Salon, Ponte Vedra, FL
06/2009-03/2010
Salon Coordinator
. Work with clients on setting, rescheduling, or canceling
appointments.
. Opening and closing procedures.
. Assisted stylist's with clients and also cleanliness of the salon.
. Consistently recognized by management for proving superior customer
service.
Vero Beauty Distributors, Jacksonville, FL
04/2008- 06/2009
Sales Representative
. Acquired and maintaining existing accounts in the Jacksonville
region.
. Maintaining logs of accounts and mileage.
. Demonstration of products and treatments.
. Created repeat business by developing long-term relationships with
regular customers.
Eluma MedSpa, Jacksonville Beach, FL
03/2006-04/2008
Guest Services/Sales Consultant
. Purchasing, receiving and inventory control
. Following up with previous visitors to renew their interest.
. Selling the value of our services to our guest when they visit our
centers during their consultations.
. Worked closely with team to produce positive results.
Mario Tricoci Salon & Spa, Schaumburg, IL
09/2004-02/2006
Front Desk Manager
. Managed 15 employees in the performance of their assigned
responsibilities.
. Recruited, trained and supervised and evaluated staff.
. Worked as a liaison building relationships with vendors.
. Handled direct customer service and sales with personal communication
skills.
Brian Michael Salon & Spa, Wheaton, IL
05/2002-09/2004
Assistant Manager/Guest Coordinator
. Handled scheduling for salon staff.
. Purchasing, receiving and inventory control of merchandise.
. Managed meetings and set up agendas.
. Provided training, coaching to staff to ensure development.
Education and Training:
Arlington Beauty Academy Jacksonville, FL
Manicuring/Pedicuring & Nail Extensions
References upon Request
Contact this candidate