Customer Service Quality Assurance
Resume:
Sharon A. Sherman
Camden, AR 71701
Home Phone: 870-***-****
Cell Phone: 870-***-****
Email: **************@*****.***
PROFESSIONAL SUMMARY
Five years of experience in manufacturing accounting, concentrated in Cost Accounting and Payroll. Twenty-five plus years of
production/office experience in a manufacturing environment. Two years experience in teaching college level courses.
Retail sells and management experience. Special skills include versatility with various computer applications including JD Edwards and JD
Edwards One World, ability to function in a fast-paced work environment and perform numerous tasks at one time, and outstanding
organizational skills.
EDUCATION
Master of Science - Accounting
University of Phoenix, Phoenix, AZ
Expected Graduation: May 2014
Bachelor of Science - Accounting
Franklin University, Columbus, OH
Date of graduation: May 2005
Associate of Science – Business Administration (Cum Laude)
Southern Arkansas University Tech, Camden, AR
Date of graduation: May 2000
PROFESSIONAL EXPERIENCE
C&S Stop-n-Shop
Store Manager
Camden, AR (January 2013 – Present)
Reconcile daily receipts and payouts. Reconcile daily registers. Supervisor store clerks, make weekly schedule, and make
weekly orders and purchases with vendors.
Hempco, Inc.
Store Manger (July 2012 – November 2012)
Camden, AR
Reconcile daily receipts and payouts. Reconcile daily registers. Supervisor store clerks, make weekly schedule, and make
weekly orders and purchases with vendors.
Southern Arkansas University Tech (August 2010 – December 2011)
Part-time Instructor for Microsoft Word 2007
Camden, AR
Instruct students how to perform tasks per the textbook provided for the course. Lecture during the course period. Grade and assess
assignments completed by students.
Arquest, Inc. (June 1991 – December 2011)
Camden, AR
Cost Accountant (July 2006 – December 2011)
Input cost information for new Raw Materials into the SRS and into JDE. Roll up frozen and simulated costs. Inputted new information for
new Finish Goods into the SRS and into JDE, which also included setting up, frozen BOM, roll up frozen and simulated costs. Reported on
Highland’s disposable waste by amounts of pounds hauled per month and the associated charges. Monitored Daily Payroll Log Sheets vs.
Operator Reports for laboring charging issues. Composed periodic reports such as Profit Sharing eligibility, Fixed Asset Spreadsheet.
Performed Material Balance studies. Recorded and distribute Weekly Performance Reports.
Maintained spreadsheets of machine productivity in Excel. Assisted with Cost Estimates and assisted with Inventory Reconciliation at
Month End. Assisted with the Budget Process, which included getting files ready for new information, updated cost per pad file and the
SRS with new Spec changes, new waste percentage, and new pricing. Assisted with Year End Audit. Assist with Payroll utilizing ADP,
Accounts Receivables, and Accounts Payable.
Plant Scheduler (April 2004 – July 2006)
Planned, prepared, issued, and controlled production schedule and short-term material requirements for approximately 325 SKU’s.
Prepared work orders and confirmed bags and cartons supply and demands. Advised management on the status of material availability and
problems. Analyzed reports focusing on material availability, lead-times, and customer delivery requirements to optimize productivity,
efficiencies and to maximize inventory turns. Coordinated production and shipping schedules with Customer Service and Shipping
Department. Reviewed and coordinated new product introductions and promotions to ensure adequate supply and the phase in of new
products. Reviewed and distributed preventive maintenance schedules for machine availability. Coordinated and scheduled re-packing or
reworking of finished goods products. Performed cycle counts on inventory items. Reconciled inventory variances and determine causes.
Maintained inventory levels set by management at off-site warehouses by entering transfer orders/receipts. Participated in year-end
inventory counts. Troubleshoot problems. Entered actual and planned production work orders into JD Edwards.
Inventory Control Technician (May 2001 – April 2004)
Compiled and tracked records relevant to receiving, storing and issuing materials and supplies; compiles information for receipt and
distribution of materials and computers inventory balance; reviewed and verified inventory reports; performed cycle counts and reconciles
inventory variances to determine cause of variance; performed weekly work-in-progress activities; maintained and provided personnel error
records to other departments for performance evaluation purposes; maintained inventory levels for off-site warehouses; coordinated
consignment inventory activities with suppliers; audited all inventory transactions; balanced and reconciled finished good products
produced versus product shipped and used raw material activity for accounting; participated in year-end inventory counts; assisted and
trained users in bar coding technology; used various computerized and manual information systems to perform duties .
Material Handler (August 1998 – April 2001)
Picked, checked and loaded finished goods for shipment to customers; completed appropriate shipping and relocation paperwork; inspected
finished goods cases to insure proper stenciling of the customer code; completed daily lift truck and battery inspection form for each shift;
changed and maintained the lift truck battery and completed proper paperwork; identified and reported problems with machinery;
performed weekly warehouse inspections and completed proper warehouse inspection forms; operated bar code scanner to load finished
goods for shipment to customers and to receive/unload raw materials; interpreted production schedule by calculating and ordering or
pulling the necessary raw material needed to sustain each production line for a 24-hour period; staged raw materials from the warehouse
and poly bags into a designated area within the staging area; received raw materials, parcel packages, (UPS, FedEx) and any other goods to
be received.
Part-time Shipping Technician (August 1998 – April 2004)
(Covered this position for full-time employee to take vacations and sick time)
Prepared daily recap of previous day’s shipments; checked loading tally sheets with pick list to verify that order was loaded correctly;
confirm shipments prior to shipping to customers; printed pick list and bills of lading for all shipments; prepared all customs paperwork for
shipments going to Canada; prepared load sheets for Wal-Mart shipments; coordinated pick up dates with outside warehouses; maintain
regular communication with Wal-Mart for its shipments; maintained weekly shipment schedule of all loads; coordinated shipments with
carriers; coordinated routing information with customer traffic departments; traced shipments and obtained proof of delivery when needed;
maintain files of all necessary paperwork; prepared shipping notifications and bills of lading on all miscellaneous shipments; obtain
mileage and freight information for potential new customers.
Quality Assurance Technician (January 1991 –August 1998)
Preformed periodic checks on diapers to ensure compliance with required spec qualifications; tested diapers; completed appropriate
paperwork; responded to customer complaints; set up quality checks for new Sani-Pro production line.
Chicopee Manufacturing (July 1984 – June 1991)
Inspector Packer & Machine Operator
Camden, AR
Inspected diapers and operated the diaper machine.
General Dynamics (May 1983 – June 1984)
Solder Inspector
Camden, AR
Inspected solder connections and completed appropriate paperwork.
Contact this candidate