Customer Service Quality Assurance
Resume:
Channel J Moore
Houston, Tx United States 77040
Tel: 713-***-****
Cell: 713-***-****
**********@*****.***
Objective
TO SECURE A POSITION WITH A WELL REPUTED FIRM; WHERE I CAN MAXIMIZE MY
OFFICE COORDINATION AND PAYROLL PROCESSING SKILLS, QUALITY ASSURANCE AND
TRAINING EXPERIENCE.
Work Experience
S&B CONSTRUCTION, HOUSTON, TX UNITED STATES
Administrative Assistant 01/2010 - 09/2013
Performed special requests and duties as assigned by management; not
limited to photocopying, faxing, filing, scanning, emailing, setting up
conference rooms, dates and agendas
Maintained daily logs of reconstruction project, accuracy of required
reports and other accountable items
Ensured quality and operating standards were met based on service
objectives
Maintained proper records of distributing procedures
Answered and operated multiple phone lines; prepared expense reports
Input and processed service orders and payroll into database system
Interviewed and trained potential employees
Typed and bind power point presentations
Reserved international and domestic travel arrangements
Diverse Staffing Services, Houston, Tx United State
Contract Administrator 12/2008 - 01/2010
Contributed to development of new techniques and standards; considered
expert in organization
Developed processes that require innovation and ingenuity. Work performed
without appreciable direction; has considerable latitude in determining
objectives and approaches to assignments
Typically administers subcontracts of medium to high risk
Administers activities associated with contracts and buyers for services
Participates in and/or conducts proposal preparation, contract negotiation,
contract administration and customer specifications
Education
HOUSTON COMMUNITY COLLEGE HOUSTON, TX UNITED STATES
Business Administration
PRESENT SKILLS
TRAINED NEW EMPLOYEES IN CUSTOMER SERVICE RELATED RESPONSIBILITIES
Monitored inventories, and interacted with vendors to negotiate and
replenish goods acquired for the business
Proficient In MS Word, Excel, Outlook, Access, Suite and SAP
Efficient in bookkeeping and high level of accuracy
Excellent organizational & Order-entry skills
Team player, self-motivated, and fast learner
Contact this candidate