Sales Manager

Benjamin Aaron Fletcher

Charlotte, NC ********.*********@*****.*** 704-***-****

Customer-focused and solutions-based sales professional, possessing a Bachelor of Applied Science

degree and extensive experience in both business to business (B2B) and business to consumer (B2C)

sales within diverse industry sectors. Proficient in driving strategic growth through the implementation of

innovative sales and marketing initiatives. Strong interpersonal skills with a proven ability to build rapport

and utilize consultative sales methodologies to overcome objections and negotiate com petitive pricing

agreements. Demonstrated success in generating new business and expanding existing accounts within

competitive markets, performing at levels that consistently exceed business objectives and sales goals.

KEY SKILLS

Pipeline Management Contract Negotiations Market/Trend Analysis Consultative Sales

Territory Development Relationship Building Client Needs Analysis Techniques Closing Techniques

Competitive Pricing Techniques Inventory Management

Loans & Lines Of Credit / Negotiation Skills

B.S. – Food & Beverage Management A.A. – Culinary Arts

Johnson & Wales University Johnson & Wales University

PROFESSIONAL EXPERIENCE

Territory Sales Manager 2011 – Present

NuCo2, Charlotte, NC

Manage all aspects of a large sales territory in North and South Carolina.

HIGHLIGHTED Coordinate sales scheduling, installations and account management, and

ACCOMPLISHMENTS interface with the corporate office and depot staff to streamline work flow for

four depots across the territory.

Certified by Anheuser Busch at the

Center For Quality Draft Execute territory development strategy and manage relationships with key

Excellence which gives me accounts; providing customer support while motivating sales professionals

valuable insight in the dynamics of towards the achievement of sales and net profit goals.

draft beer and how to trouble

Analyze market trends and target regional opportunities for account growth.

shoot issues and provide

Negotiate contracts that include profitable pricing structures with options for

knowledgeable feedback.

modifications that address potential market changes.

Draft sales proposals, prepare quotes, and deliver presentations for client

Developed workflow training

representatives at diverse levels, negotiating profitable pricing structures

material for new systems and

and competitive service level agreements (SLAs) with flexible modifications

procedures for peers to assist in

that address business fluctuations.

Excel reporting,

Build and maintain relationships with field sales organizations to develop a

networking pipeline. Delivered product presentations at networking events,

distribution houses, and sales training facilities.

Expand new customer acquisition and grow existing accounts by identifying

consultative-based solutions to client issues, and collaborating with internal

teams to market value added services, and improve competitive positioning.

Track Key Performance Indicators, e.g. client interactions, appointm ents,

presentations, territory growth and retention. Leverage business analytics to

establish procedures for leads, pipelines, and prospecting activities.

Benjamin Fletcher

********.*********@*****.*** 704-***-**** Page 2

Sales Manager Assistant Store Manager Retail Sales Associate 2005 – 2011

T-Mobile USA, Charlotte, NC

Sales Manager 2009 – 2011

HIGHLIGHTED

ACCOMPLISHMENTS Oversaw daily retail operations; enforcing sound merchandising and

loss control strategies, implementing corporate policies, promotions

Managed a high volume but low

and programs, and driving service, productivity and P&L results.

production store to a 18% increase

year over year in new customer Served as interim Division Manager (DM) working with Regional Vice

growth and $380,000 in monthly President (RVP) to plan budgets and forecasts, develop Strength,

revenue production W eakness, Opportunity, Threat (SWOT) analysis for the market and

provide channel management duties.

Managed voice of customer

Monitored sales figures against forecasts, identifying market trends

satisfaction scores from a 84% in

and utilizing financial reports to maximize sales and gross margins.

July to 98% in less than six months

Implemented corporate sales and merchandising programs; directing

store teams in meeting sales goals and reducing operating costs.

Budgeted Profit/Loss processes

within a 3% budget margin Planned and adjusted weekly schedules to ensure staffing coverage

including labor, inventory, and during store hours. Coordinated work assignments; maximizing staff

expense management. performance through goal setting, training and encouragement.

Launched employee recognition programs that rewarded superior

Promoted in seven months to a

performance, and initiated progressive disciplinary actions to support

high volume retail store

performance improvements or terminations when necessary.

Assistant Store Manager 2008 – 2009

Drove sales performance through implementing best practices and

skills training, providing daily feedback, and facilitating one-on-one

and on the spot coaching. Assisted in training two VP’s and COO in

T-Mobile sales processes and retail store operations at point of hire.

Managed Profit & Loss (P&L), ensuring strategic planning, business

development, and operational stability. Developed and implemented

Standard Operating Procedures; improving underperforming areas

such as profit margins, expenses reduction, and productivity.

Implemented Quality Assurance (QA) practices; ensuring customer

satisfaction through executing surveys programs and initiated follow-

up procedures to drive repeat business and referrals.

Monitored inventory levels and implemented tracking processes to

ensure product availability. Created partnerships between stores that

facilitated inventory trading to guarantee customer satisfaction.

Retail Sales Associate 2005 – 2008

Greeted customers, recommending and helping to locate or obtain

merchandise based upon the customer’s interest. Computed sales

prices, total purchases and processed cash or credit payment.

ADDITIONAL EXPERIENCE

Retail Sales Associate 2002 – 2005

Christiansburg, VA

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