Katrice Murray

acbtuu@r.postjobfree.com

**** ******* ****, *******, ** 20735

240-***-****

Clearances

Active Secret

Professional Profile

Goal-oriented project management professional with a capacity to analyze

business processes and lead projects from conception through execution.

Proven ability to manage customer expectations, delegate staff

responsibilities, and balance changing priorities. Extremely adaptable

performer with a commitment to achieving client, team, and organizational

objectives. Strong communication and strategic thinking abilities.

Decisive leader, able to resolve problems in a proactive and efficient

manner. Extensive experience implementing and providing project management

support to PMO. Highly skilled in leading the development and publishing

of standard PMO processes, SOP's, templates, deliverables, and managed the

PMO processes. This experience includes work in the private sector and

federal government with varying sizes of user groups and development teams

developing functional requirements, technical specifications, and intuitive

user/system interfaces for software and web based applications using both

traditional SDLC and Agile rapid development methodologies. Coupled with my

experience in information technology and management, this wide range of

experience gives me the unique ability to consider and evaluate

requirements, issues, and risks from the perspective of users, management,

operations, and technical support. I have professional consulting

experience with project management, process and requirements development,

training, and UAT testing. I also developed client

deliverables including: process flow charts; electronic forms; standard

operating procedures; instructional materials; training sessions for

management and users; systems/applications; and web sites and various

supporting file structures.

Skills

Cross Functional Project Management, ITSM and ITIL, Risk Management,

ISO 20000, 27001, 31000

HIPPA, PHI, PII, PCI, SOX, Process, Improvement, CPIC, Vendor

Management, Primavera

SQL, Access Client-Facing Experience SharePoint, Remedy, Agile / Scrum

Project Methodology,

Microsoft Office Suite, Visio, Leadership, Coach/Mentor, Trainer,

Instructor, Critical Thinking, Time Management, Coordination and

Monitoring, Speaking, Active Learning, Writing, System Analysis and

Evaluation

PROFESSIONAL EXPERIENCE

Capstone Corporation- October 2012 -

Present

Senior Project Manager / Risk Manager - (Consultant) U.S. Information

Technology Agency (ARMY)

Responsible for providing project management support to PMO. Prepare

Project Management Methodology and communicate this to others as needed,

also responsible for risk management and quality assurance. Developing

plans, for risk, communications, resource, quality, and procurement. Using

MS project and defining WBS, project workbook, and schedule development,

status reporting, baseline tracking, liaising with clients and vendors.

Working with project teams and providing daily interaction with senior

operations, project, and client management. Additional responsibilities

include providing project management assistance for other regulatory and

internal risk management operations initiatives. Currently managing a team

of 25.

> Proactively manage changes in project scope, identify potential

crises, and devise contingency plans

> Develop full-scale project plans and associated communications

documents

> Coach, mentor, motivate and supervise project team members and

contractors, and influence them to take positive action and

accountability for their assigned work

> Developed Project Management Office/PMO processes and procedures.

> Developed and delivered pertinent PMO progress reports, proposals,

requirements documentation, and presentations

> Provided training to project managers, team members, and executives in

PMO policies, procedures, and guidelines including training on the use

of MS Project

> Developed risk mitigation plans, risk management SOP, risk management

plans, and risk matrices

> Met with other organizations to coordinate data gathering, analyze

risks, and manage the implementation of risk management plans

> Participated in establishing and executing the Agency's Risk

Management Program supporting the ITA Project Management Office (PMO).

> Trained and mentored junior level project managers

> Authored Enterprise and Project risk governance documents

> Managed third party and software/hardware vendors contracts

> Reviewed UAT Testing and Quality Assurance procedures

> Directed and manage the project development from beginning to end as

listed on each Phase of the Project Management Life Cycle

> Served as the Agency Project Risk Management and Engineering

Directorate primary point of contact for project management functions.

> Developed the PMO Change Management Plan Checklist and the Quality

Assurance Checklist for Project Managers

> Chartered member of the CCB focusing on risk related aspects for

proposed changed

> Authored risk management training curriculum for Senior Management and

PM's.

> Responsible for training all incoming PM's, PM Support Staff and

Directors in risk management standards/guidance practiced within ITA

> Developed quarterly risk awareness training program plan

> Monitored, analyzed and communicated emerging risks and trends with

senior management / C-Level executives

> Managed communications plan to minimize risks, manage project scope,

stakeholder expectations, and foster essential business relationships

Offspring

Solutions Corporation

June 2012 - October 2012

Senior Project Manager - (Consultant) Department of Veteran Affairs

Facilitated and coordinated the Information Technology projects associated

with assisting veterans with education assistance and retraining programs.

As the Project Manager, I was responsible for ensuring, scheduling,

security, risk budget, implementation, and education and communication

issues.

> Utilized established system development and project management

techniques

> Regularly communicated project activities with all levels of

individuals in the project

> Participated in Senior Executive committees and task groups

> Acted as liaison with other technology groups, business units, outside

vendors and other government agencies

> Created and maintained project documentation such as system

requirements and flow diagrams

> Designed and conducted analytical studies, cost benefit analyses and

other research;

> Evaluated, monitored and ensured compliance with laws, regulations,

policies, standards and procedures

> Participated change control; developing and implementing process

documentation

> Maintained and ensured appropriate procedure-related training and

documentation were

developed and made available to agency personnel

DISYS Corporation

Jan 2012 - June 2012

Senior Project Manager - (Consultant) Fannie Mae

Previously responsible for providing project management and compliance

support on contract associated with Fannie Mae. Primary focus is on

applying an understanding of the principles, concepts, practices and

standards in the area of technology processes and controls. Researching and

analyzing data as requested by management. Investigating and implementing

improved controls in technology areas. Assessing risks, documenting

processes, testing controls, and providing support for remediation efforts.

> Prepared the Project Charter where the goals, objectives, risks,

assumptions, organizational structure, team organization, roles and

responsibilities, work breakdown structure and deliverables are

identified and defined.

> Prepared and maintained project plans and tracked activities against

the plan, providing regular and accurate reports.

> Created and refined processes for performing PCI compliance

verification efficiently

> Created and delivered PCI DSS awareness courses

> Defined business processes and policies related to controlling access

to systems and apps.

> Assisted in investigating and implementing improved controls for

technology areas. Assess risks, document processes, test controls,

and provide support for remediation efforts.

> Delivered to senior management presentations and report related to

projects, budgets, and operations utilizing Visio, Excel, and

PowerPoint

> Identifying control failures and design gaps

> Directed and managed the project development from beginning to end as

listed on each Phase of the Project Management Life Cycle.

> Responsible for the management of one or more medium sized, moderately

to highly complex projects

> Effectively established relationships with multiple Managed Service

Providers

> Ensure that documentation is compliant with the Enterprise standards

> Manage technical support provided to business teams

> Conduct research for and respond to inquiries from internal and

external points of contact.

> Developed and manage schedules for reviews

> Managed a centralized calendar and coordination of password resets

across the enterprise

> Created and publish password reset metrics

> Tracked incident tickets and ensure completion of password resets

TECHNICA CORPORATION

Sept 2008 - Jan 2012

Senior Project Manager / Team Lead - (Consultant) Defense Information

Systems Agency (DISA)

Responsible for providing project management and network engineering

support on government subcontracts associated with the Defense Information

Systems Agency (DISA). Primary focus is on complex / large projects,

bucket project management, large rollouts and vendor management. I ensure

government customer satisfaction through effective leadership,

responsiveness, and creativity.

> Developed critical success factor tracking dashboards for new customer

acquisition programs. The dashboards were shared with the key

stakeholders and other senior executives' weekly basis

> Responsible for the planning, execution, and implementation of all

change management and communications activities during the course of a

DOD project. Worked closely with leadership to align goals and

actively sponsor the change.

> Responsible and accountable for the coordinated management of multiple

related projects directed toward strategic business and other

organizational objectives.

> Provided balanced recommendations and support for all phases of the

product / software / application development lifecycle, to include but

not limited to strategic and tactical execution of selected process,

procedure and tool implementation recommendations.

> Set up permission levels and permissions for individual users,

SharePoint and Active Directory groups, libraries, and lists.

> Worked on several phases of data warehouse development lifecycle from

gathering requirements, implementation, and support.

> Domestic and International project managing with onsite / remote /

offshore resources

> Performed objective assessment of the SDLC processes and capabilities

to effectively mitigate risk and test a Point-Of-Sale/Service

enterprise application

> Built credibility, established rapport cross-functional teams, and

maintain communication with stakeholders at multiple levels, including

those external to the organization

> Developed project schedules using MS Project. Produced project status

reports, managed the team and resolved day-to-day issues with emphasis

on SDLC

> SharePoint responsibilities to include: end-user admin experience with

a focus on creating calendars and work streams; managed SharePoint for

users and document library; worked with departments and key project

stakeholders to set-up users and administer the SharePoint system

using best practices

> Participated in project to develop Service Oriented Architecture

utilizing ESB to replace existing tightly integrated systems

> Coached, mentored, and led personnel within a technical team

environment. Monitored project activities and advised staff of issues

due to resource availability

> Maintained compliance with all federal and state laws related to

information, maintenance, and confidentiality in handling protected

health information (PHI) and personally identifiable information (PII)

>

> Defined and initiated projects, and assign Project Managers to manage

cost, schedule, and performance of component projects, while working

to ensure the ultimate success and acceptance of the program.

> Documented processes using tools such as swim lane process maps,

critical-to-quality trees, performance metrics, control plans, RACI

roles/responsibilities.

> Provided technical and analytical expertise to research, draft, and

maintain documentation involved in conducting an evaluation/analysis

of the AS-IS and TO-BE process models

AGG INDUSTRIES

Feb 2008 - Jul 2008

Technical Project Manager - Information Security

Lead ISMS activities encompassing security detection, pre-emption,

prevention, reaction, response, and recovery. As a project manager, I was

responsible for leading and providing subject matter expertise in IT

governance, process, and organizational improvement using industry

frameworks such as ISO, CobiT, NIST, and ITIL. I was responsible for the

development of processes to align ISMS activities to overall agency

management goals/measures.

> Responsible for the planning and execution of all change management

and communications activities during the course of an IT Security

project to include the implementation of changes in the project

development life cycle and ensured positive outcomes.

> Conducted regular and unscheduled audits for security access, access

authorization process and authentication. Prepared and submitted

report findings to management for approval to include recommended

solutions.

> Ability to work effectively with a broad range of internal and

external customers.

> Experience/exposure in Balanced Scorecard Theory

> Performed process analysis, risk assessment and gap analysis.

> Gathered and assessed needs from internal business units; created

custom solutions to resolve issues and developed functional

specifications for technical group.

> Collaborated with legal counsel, Human Resources, IT/IS and other

departments to ensure compliance with specific privacy requirements

> Monitoring of compliance of controls associated with regulatory

compliance.

> Lead SME on ISO 27000 and ISO 20000 implementation.

> Led a team of 43 IT staff during ISMS implementation.

> Drafted IT security policies, procedures, directives and other

instructional documents.

> Developed and implemented processes and procedures required to respond

to evolving NIST, DOI/BLM directives and guidance.

> Created and refined processes for performing PCI compliance

verification efficiently

> Created and delivered PCI DSS awareness courses

> Responsible for identifying and monitoring compliance with corporate

policies.

> Working with internal audit/risk management and business units to

identify any possible gaps

WASHINGTON NAVY YARD

Sept 2007 - Feb 2008

Project Manager (Consultant) - Department of the Navy

Managed the requirements life cycle including defining, documenting, and

tracking for a GFE/GFI system, providing Software Development Lifecycle

(SDLC) management for a large-scale IT system communicating project status

and helping to resolve project-related issues.

> Developed relevant IT program management/governance documentation such

as Program Management Plan, Project Schedule, and Project Charter.

> Designed and implemented methods for proper oversight of the

development and operations of an IT systems development effort.

> Contributing member of the development team responsible for developing

the standard operating procedures and process flow charts.

> Provided guidance on the implementation of proper program management

techniques and best practices.

> Provided knowledge of the processes required to efficiently resolve

high-level technical and managerial issues

> Worked with government personnel to collect, analyze and summarize

cost and financial data for a Navy client and prepare monthly contract

status reports.

> Gathered and documented business and technical requirements.

> Authored technical documentation including user manuals and system

requirements.

> Communicated ideas effectively, listened to alternative ideas, and

developed solutions with team members.

Washington

Gas

March 2003 - September 2007

Project Manager - Information Security

Monitored, analyzed, assessed, researched, provided advice, and evaluated

the effectiveness of company policies and procedures designed to facilitate

and promote the propriety, integrity, and agency compliance regarding

regulatory matters.

> Documented, maintained, and enforced IT Security Compliance processes,

corporate wide - resulting in a corporate security governance model,

establishing roles and responsibilities from organizational executives

through system owners.

> Responsible for auditing information technology departments based on

controls for Sarbanes Oxley (SOX) compliance

> Worked with business units to identify and redesign existing IT

control structure to ensure SOX compliance

> Working on CCB identifying possible security and compliance issues

associated with configuration and change management request

> Experienced in auditing PeopleSoft, Oracle and mainframe systems

> Performed IT audit reviews for various types of applications and

system platforms including Oracle and PeopleSoft, operating systems,

and general IT system controls related to financial audit engagements

> Communicated business process improvement opportunities and IT control

weaknesses to clients verbally and in writing

> Developed and refined processes for performing PCI compliance

verification efficiently

> Provided security compliance monitoring of all technical and business

environments

> Advised resource owners on formation of appropriate security policies

> Monitored existing controls to ensure ongoing compliance with policies

> Monitored and reported on the performance of contractor access and

performance across company network for security, on-time performance,

and departmental SLA agreements

> Successfully managed a highly skilled team of IT professionals

> Used PeopleSoft to prepare queries, entered and pulled information,

produced reports and conduct analyses

Washington

Gas

May 2000 - March 2003

Senior Technical Analyst / Junior Project Manager

Support specialist for corporate location and remote sites. Responsible

for providing Tier III technical support in activities associated with the

identification, prioritization, and resolution of reported problems.

> Performed Active Directory Domain administrative tasks under the

supervision of the lead network-engineer

> Used data analysis skills to improve the accuracy and relevance of

company data

> Created course curriculum and user training manuals for Office 2000

training.

> Recommended, tested, and implemented new software for various

departments.

> Used analysis skills to determine the need for new software and

technical writing skills to document new procedures.

> Analyzed and resolved end user software and network connectivity

issues in a timely and accurate fashion, and provided end user

training, where required.

> Installed configured and troubleshot Windows 2000 and Windows XP

clients in an Active Directory environment

> Installed, configured, and troubleshot Microsoft Office 2003 and other

custom and off-the-shelf software packages

> Developed the standard operating procedures and process flow charts.

> Authored technical documentation including user manuals and system

requirements.

> Communicated ideas effectively, listened to alternative ideas, and

developed solutions with team members

> Developed and implemented processes and procedures for Tier III

Service Desk operational tasks

> Authored technical documentation including user manuals and system

requirements.

> Defined, initiated, and managed projects for desktop rollouts, OS

updates, and hardware replacements

EDUCATION & TRAINING

> ITIL Foundation v3 Training - ITIL Foundation Certification v3

> Computer Learning Center - Computer Electronics Technician and LAN

Administration

> Georgetown University Center for Professional Development - Oracle

SQL 10g Training (Certificate of Completion)

> Cisco Certified Network Administrator Certification Training (CCNA)

(Certificate of Completion)

> InfoSec Institute - Certified Information Security Manager (CISM)

Certificate Training Certificate of Completion)

PROFESSIONAL AFFILIATIONS

> Information Systems Audit and Control Association (ISACA), Member

since 2008

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