Project Manager Management
Resume:
Katrice Murray
*******@*****.***
**** ******* ****, *******, ** 20735
Clearances
Active Secret
Professional Profile
Goal-oriented project management professional with a capacity to analyze
business processes and lead projects from conception through execution.
Proven ability to manage customer expectations, delegate staff
responsibilities, and balance changing priorities. Extremely adaptable
performer with a commitment to achieving client, team, and organizational
objectives. Strong communication and strategic thinking abilities.
Decisive leader, able to resolve problems in a proactive and efficient
manner. Extensive experience implementing and providing project management
support to PMO. Highly skilled in leading the development and publishing
of standard PMO processes, SOP's, templates, deliverables, and managed the
PMO processes. This experience includes work in the private sector and
federal government with varying sizes of user groups and development teams
developing functional requirements, technical specifications, and intuitive
user/system interfaces for software and web based applications using both
traditional SDLC and Agile rapid development methodologies. Coupled with my
experience in information technology and management, this wide range of
experience gives me the unique ability to consider and evaluate
requirements, issues, and risks from the perspective of users, management,
operations, and technical support. I have professional consulting
experience with project management, process and requirements development,
training, and UAT testing. I also developed client
deliverables including: process flow charts; electronic forms; standard
operating procedures; instructional materials; training sessions for
management and users; systems/applications; and web sites and various
supporting file structures.
Skills
Cross Functional Project Management, ITSM and ITIL, Risk Management,
ISO 20000, 27001, 31000
HIPPA, PHI, PII, PCI, SOX, Process, Improvement, CPIC, Vendor
Management, Primavera
SQL, Access Client-Facing Experience SharePoint, Remedy, Agile / Scrum
Project Methodology,
Microsoft Office Suite, Visio, Leadership, Coach/Mentor, Trainer,
Instructor, Critical Thinking, Time Management, Coordination and
Monitoring, Speaking, Active Learning, Writing, System Analysis and
Evaluation
PROFESSIONAL EXPERIENCE
Capstone Corporation- October 2012 -
Present
Senior Project Manager / Risk Manager - (Consultant) U.S. Information
Technology Agency (ARMY)
Responsible for providing project management support to PMO. Prepare
Project Management Methodology and communicate this to others as needed,
also responsible for risk management and quality assurance. Developing
plans, for risk, communications, resource, quality, and procurement. Using
MS project and defining WBS, project workbook, and schedule development,
status reporting, baseline tracking, liaising with clients and vendors.
Working with project teams and providing daily interaction with senior
operations, project, and client management. Additional responsibilities
include providing project management assistance for other regulatory and
internal risk management operations initiatives. Currently managing a team
of 25.
> Proactively manage changes in project scope, identify potential
crises, and devise contingency plans
> Develop full-scale project plans and associated communications
documents
> Coach, mentor, motivate and supervise project team members and
contractors, and influence them to take positive action and
accountability for their assigned work
> Developed Project Management Office/PMO processes and procedures.
> Developed and delivered pertinent PMO progress reports, proposals,
requirements documentation, and presentations
> Provided training to project managers, team members, and executives in
PMO policies, procedures, and guidelines including training on the use
of MS Project
> Developed risk mitigation plans, risk management SOP, risk management
plans, and risk matrices
> Met with other organizations to coordinate data gathering, analyze
risks, and manage the implementation of risk management plans
> Participated in establishing and executing the Agency's Risk
Management Program supporting the ITA Project Management Office (PMO).
> Trained and mentored junior level project managers
> Authored Enterprise and Project risk governance documents
> Managed third party and software/hardware vendors contracts
> Reviewed UAT Testing and Quality Assurance procedures
> Directed and manage the project development from beginning to end as
listed on each Phase of the Project Management Life Cycle
> Served as the Agency Project Risk Management and Engineering
Directorate primary point of contact for project management functions.
> Developed the PMO Change Management Plan Checklist and the Quality
Assurance Checklist for Project Managers
> Chartered member of the CCB focusing on risk related aspects for
proposed changed
> Authored risk management training curriculum for Senior Management and
PM's.
> Responsible for training all incoming PM's, PM Support Staff and
Directors in risk management standards/guidance practiced within ITA
> Developed quarterly risk awareness training program plan
> Monitored, analyzed and communicated emerging risks and trends with
senior management / C-Level executives
> Managed communications plan to minimize risks, manage project scope,
stakeholder expectations, and foster essential business relationships
Offspring
Solutions Corporation
June 2012 - October 2012
Senior Project Manager - (Consultant) Department of Veteran Affairs
Facilitated and coordinated the Information Technology projects associated
with assisting veterans with education assistance and retraining programs.
As the Project Manager, I was responsible for ensuring, scheduling,
security, risk budget, implementation, and education and communication
issues.
> Utilized established system development and project management
techniques
> Regularly communicated project activities with all levels of
individuals in the project
> Participated in Senior Executive committees and task groups
> Acted as liaison with other technology groups, business units, outside
vendors and other government agencies
> Created and maintained project documentation such as system
requirements and flow diagrams
> Designed and conducted analytical studies, cost benefit analyses and
other research;
> Evaluated, monitored and ensured compliance with laws, regulations,
policies, standards and procedures
> Participated change control; developing and implementing process
documentation
> Maintained and ensured appropriate procedure-related training and
documentation were
developed and made available to agency personnel
DISYS Corporation
Jan 2012 - June 2012
Senior Project Manager - (Consultant) Fannie Mae
Previously responsible for providing project management and compliance
support on contract associated with Fannie Mae. Primary focus is on
applying an understanding of the principles, concepts, practices and
standards in the area of technology processes and controls. Researching and
analyzing data as requested by management. Investigating and implementing
improved controls in technology areas. Assessing risks, documenting
processes, testing controls, and providing support for remediation efforts.
> Prepared the Project Charter where the goals, objectives, risks,
assumptions, organizational structure, team organization, roles and
responsibilities, work breakdown structure and deliverables are
identified and defined.
> Prepared and maintained project plans and tracked activities against
the plan, providing regular and accurate reports.
> Created and refined processes for performing PCI compliance
verification efficiently
> Created and delivered PCI DSS awareness courses
> Defined business processes and policies related to controlling access
to systems and apps.
> Assisted in investigating and implementing improved controls for
technology areas. Assess risks, document processes, test controls,
and provide support for remediation efforts.
> Delivered to senior management presentations and report related to
projects, budgets, and operations utilizing Visio, Excel, and
PowerPoint
> Identifying control failures and design gaps
> Directed and managed the project development from beginning to end as
listed on each Phase of the Project Management Life Cycle.
> Responsible for the management of one or more medium sized, moderately
to highly complex projects
> Effectively established relationships with multiple Managed Service
Providers
> Ensure that documentation is compliant with the Enterprise standards
> Manage technical support provided to business teams
> Conduct research for and respond to inquiries from internal and
external points of contact.
> Developed and manage schedules for reviews
> Managed a centralized calendar and coordination of password resets
across the enterprise
> Created and publish password reset metrics
> Tracked incident tickets and ensure completion of password resets
TECHNICA CORPORATION
Sept 2008 - Jan 2012
Senior Project Manager / Team Lead - (Consultant) Defense Information
Systems Agency (DISA)
Responsible for providing project management and network engineering
support on government subcontracts associated with the Defense Information
Systems Agency (DISA). Primary focus is on complex / large projects,
bucket project management, large rollouts and vendor management. I ensure
government customer satisfaction through effective leadership,
responsiveness, and creativity.
> Developed critical success factor tracking dashboards for new customer
acquisition programs. The dashboards were shared with the key
stakeholders and other senior executives' weekly basis
> Responsible for the planning, execution, and implementation of all
change management and communications activities during the course of a
DOD project. Worked closely with leadership to align goals and
actively sponsor the change.
> Responsible and accountable for the coordinated management of multiple
related projects directed toward strategic business and other
organizational objectives.
> Provided balanced recommendations and support for all phases of the
product / software / application development lifecycle, to include but
not limited to strategic and tactical execution of selected process,
procedure and tool implementation recommendations.
> Set up permission levels and permissions for individual users,
SharePoint and Active Directory groups, libraries, and lists.
> Worked on several phases of data warehouse development lifecycle from
gathering requirements, implementation, and support.
> Domestic and International project managing with onsite / remote /
offshore resources
> Performed objective assessment of the SDLC processes and capabilities
to effectively mitigate risk and test a Point-Of-Sale/Service
enterprise application
> Built credibility, established rapport cross-functional teams, and
maintain communication with stakeholders at multiple levels, including
those external to the organization
> Developed project schedules using MS Project. Produced project status
reports, managed the team and resolved day-to-day issues with emphasis
on SDLC
> SharePoint responsibilities to include: end-user admin experience with
a focus on creating calendars and work streams; managed SharePoint for
users and document library; worked with departments and key project
stakeholders to set-up users and administer the SharePoint system
using best practices
> Participated in project to develop Service Oriented Architecture
utilizing ESB to replace existing tightly integrated systems
> Coached, mentored, and led personnel within a technical team
environment. Monitored project activities and advised staff of issues
due to resource availability
> Maintained compliance with all federal and state laws related to
information, maintenance, and confidentiality in handling protected
health information (PHI) and personally identifiable information (PII)
>
> Defined and initiated projects, and assign Project Managers to manage
cost, schedule, and performance of component projects, while working
to ensure the ultimate success and acceptance of the program.
> Documented processes using tools such as swim lane process maps,
critical-to-quality trees, performance metrics, control plans, RACI
roles/responsibilities.
> Provided technical and analytical expertise to research, draft, and
maintain documentation involved in conducting an evaluation/analysis
of the AS-IS and TO-BE process models
AGG INDUSTRIES
Feb 2008 - Jul 2008
Technical Project Manager - Information Security
Lead ISMS activities encompassing security detection, pre-emption,
prevention, reaction, response, and recovery. As a project manager, I was
responsible for leading and providing subject matter expertise in IT
governance, process, and organizational improvement using industry
frameworks such as ISO, CobiT, NIST, and ITIL. I was responsible for the
development of processes to align ISMS activities to overall agency
management goals/measures.
> Responsible for the planning and execution of all change management
and communications activities during the course of an IT Security
project to include the implementation of changes in the project
development life cycle and ensured positive outcomes.
> Conducted regular and unscheduled audits for security access, access
authorization process and authentication. Prepared and submitted
report findings to management for approval to include recommended
solutions.
> Ability to work effectively with a broad range of internal and
external customers.
> Experience/exposure in Balanced Scorecard Theory
> Performed process analysis, risk assessment and gap analysis.
> Gathered and assessed needs from internal business units; created
custom solutions to resolve issues and developed functional
specifications for technical group.
> Collaborated with legal counsel, Human Resources, IT/IS and other
departments to ensure compliance with specific privacy requirements
> Monitoring of compliance of controls associated with regulatory
compliance.
> Lead SME on ISO 27000 and ISO 20000 implementation.
> Led a team of 43 IT staff during ISMS implementation.
> Drafted IT security policies, procedures, directives and other
instructional documents.
> Developed and implemented processes and procedures required to respond
to evolving NIST, DOI/BLM directives and guidance.
> Created and refined processes for performing PCI compliance
verification efficiently
> Created and delivered PCI DSS awareness courses
> Responsible for identifying and monitoring compliance with corporate
policies.
> Working with internal audit/risk management and business units to
identify any possible gaps
WASHINGTON NAVY YARD
Sept 2007 - Feb 2008
Project Manager (Consultant) - Department of the Navy
Managed the requirements life cycle including defining, documenting, and
tracking for a GFE/GFI system, providing Software Development Lifecycle
(SDLC) management for a large-scale IT system communicating project status
and helping to resolve project-related issues.
> Developed relevant IT program management/governance documentation such
as Program Management Plan, Project Schedule, and Project Charter.
> Designed and implemented methods for proper oversight of the
development and operations of an IT systems development effort.
> Contributing member of the development team responsible for developing
the standard operating procedures and process flow charts.
> Provided guidance on the implementation of proper program management
techniques and best practices.
> Provided knowledge of the processes required to efficiently resolve
high-level technical and managerial issues
> Worked with government personnel to collect, analyze and summarize
cost and financial data for a Navy client and prepare monthly contract
status reports.
> Gathered and documented business and technical requirements.
> Authored technical documentation including user manuals and system
requirements.
> Communicated ideas effectively, listened to alternative ideas, and
developed solutions with team members.
Washington
Gas
March 2003 - September 2007
Project Manager - Information Security
Monitored, analyzed, assessed, researched, provided advice, and evaluated
the effectiveness of company policies and procedures designed to facilitate
and promote the propriety, integrity, and agency compliance regarding
regulatory matters.
> Documented, maintained, and enforced IT Security Compliance processes,
corporate wide - resulting in a corporate security governance model,
establishing roles and responsibilities from organizational executives
through system owners.
> Responsible for auditing information technology departments based on
controls for Sarbanes Oxley (SOX) compliance
> Worked with business units to identify and redesign existing IT
control structure to ensure SOX compliance
> Working on CCB identifying possible security and compliance issues
associated with configuration and change management request
> Experienced in auditing PeopleSoft, Oracle and mainframe systems
> Performed IT audit reviews for various types of applications and
system platforms including Oracle and PeopleSoft, operating systems,
and general IT system controls related to financial audit engagements
> Communicated business process improvement opportunities and IT control
weaknesses to clients verbally and in writing
> Developed and refined processes for performing PCI compliance
verification efficiently
> Provided security compliance monitoring of all technical and business
environments
> Advised resource owners on formation of appropriate security policies
> Monitored existing controls to ensure ongoing compliance with policies
> Monitored and reported on the performance of contractor access and
performance across company network for security, on-time performance,
and departmental SLA agreements
> Successfully managed a highly skilled team of IT professionals
> Used PeopleSoft to prepare queries, entered and pulled information,
produced reports and conduct analyses
Washington
Gas
May 2000 - March 2003
Senior Technical Analyst / Junior Project Manager
Support specialist for corporate location and remote sites. Responsible
for providing Tier III technical support in activities associated with the
identification, prioritization, and resolution of reported problems.
> Performed Active Directory Domain administrative tasks under the
supervision of the lead network-engineer
> Used data analysis skills to improve the accuracy and relevance of
company data
> Created course curriculum and user training manuals for Office 2000
training.
> Recommended, tested, and implemented new software for various
departments.
> Used analysis skills to determine the need for new software and
technical writing skills to document new procedures.
> Analyzed and resolved end user software and network connectivity
issues in a timely and accurate fashion, and provided end user
training, where required.
> Installed configured and troubleshot Windows 2000 and Windows XP
clients in an Active Directory environment
> Installed, configured, and troubleshot Microsoft Office 2003 and other
custom and off-the-shelf software packages
> Developed the standard operating procedures and process flow charts.
> Authored technical documentation including user manuals and system
requirements.
> Communicated ideas effectively, listened to alternative ideas, and
developed solutions with team members
> Developed and implemented processes and procedures for Tier III
Service Desk operational tasks
> Authored technical documentation including user manuals and system
requirements.
> Defined, initiated, and managed projects for desktop rollouts, OS
updates, and hardware replacements
EDUCATION & TRAINING
> ITIL Foundation v3 Training - ITIL Foundation Certification v3
> Computer Learning Center - Computer Electronics Technician and LAN
Administration
> Georgetown University Center for Professional Development - Oracle
SQL 10g Training (Certificate of Completion)
> Cisco Certified Network Administrator Certification Training (CCNA)
(Certificate of Completion)
> InfoSec Institute - Certified Information Security Manager (CISM)
Certificate Training Certificate of Completion)
PROFESSIONAL AFFILIATIONS
> Information Systems Audit and Control Association (ISACA), Member
since 2008
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