Software Management

J Scott Snider

**** ********* *****, ********, ******** 72120

H 501-***-**** . *.*****.******@*********.*** . C 501-***-****

Software Analyst / Administrator

Highly accomplished Software Analyst with diverse experience maintaining

systems stability, and developing innovative solutions to ensure optimal

functionality, specifically related to Monitoring and Automating iSeries

(AS/400) Systems as well as Windows, Linux, and UNIX server environment.

Proficient in Effective Practice for Software Patch Level and Version

Upgrades including Pre-Testing, documenting through Change Control Process,

Maintenance Window Scheduling, Execution and Back out Plan, and thorough

Review for Expected Results.

Areas of Expertise:

Monitoring & Automation Job Scheduling Implementation

Integration Backup & Recovery Strategies

Project Management Troubleshooting & Problem

SharePoint Resolution

Client Relationship Management Software Deployment/Installation

Network Troubleshooting for Agent within Diverse Server

Connectivity Environments

Software Patching and Upgrades

Technical Proficiencies

Platforms: iSeries Systems (models 270/810/825), OS/400, Windows, Linux, UNIX,

Ubuntu

Tools: Help Systems Robot Suite of Products (Network, Console, Save,

Schedule), OPAL & CL Programming, IBM Tivoli Software, ITM6 Situation

Creation, TEC Console, MS-Office, MS-Project, MS-Exchange, SharePoint,

Service Center Ticket System, CMS Ticket System, WebEx, MS Live

Meeting, Secure CRT, Hummingbird Exceed, Planview Resource Manager

Professional Experience

FIS / Fidelity National Information Services/Alltel Information Services,

Little Rock, AR

Systems Programmer I-III (2000-2008) / Software Analyst II (2008 - 2013)

Served as proactive member of the Tools Group; collaborated with team

members to deploy Tivoli monitoring software to Windows, Linux, and UNIX

server environments (Operating System Agents, MSSQL DB Agents. MQ Agents).

Also deployed Robot Automation & Monitoring Software to iSeries Systems.

Communicated with clients to define and ensure attainment of monitoring

requirements. Also communicated with OPS staff to define escalation

actions for Monitoring Alerts on the Tivoli TEC Console & Robot Console

Message Centers; provided expertise regarding monitoring enhancements and

automation configuration. Established and maintained collaborative

relationships with vendors. Diagnosed issues with software error

conditions and anywhere that features were not functioning as expected.

Maintained Software by installing patches and upgrades.

Key Achievements:

. Revitalized client relationship by successfully reconfiguring all

Robot software on iSeries systems, which met the automation,

scheduling, backup, and monitoring needs of client.

. Spearheaded the monitoring conversion of MSSQL DB (previously BMC

Patrol) and MQ Applications (Previously SiteScope) to monitoring

with Tivoli ITM6 Software.

. Collaborated with Team Members to Design our own Tools SharePoint

site for the purpose of Documenting Automation and Monitoring

Process and Procedures.

. Implemented Robot Save to successfully automate backup processes on

the iSeries systems, and played a Strategic Role in successfully

restoring the J D Edwards Production Data for the Yearly 'Disaster

Recovery' Exercises in Chicago.

Shift Supervisor I-II (1998-2000)

Managed and prioritized workflow; ensured all assigned tickets were

completed in a timely manner. Tested and integrated new procedures;

identified areas for improvement. Offered recommendations to senior

management regarding performance improvements related to monitoring

procedures. Supervised 4 direct reports; ensured adherence to established

policies and procedures. Provided guidance and training to staff of

Analysts.

Key Achievements:

. Played key role in standardizing policies and procedures, which

resulted in high productivity levels and consistent quality service.

. Enhanced skill set by actively participating in several management

training classes.

. Recognized for outstanding contributions; consistently met client

Service Level Agreements.

Computer Operator I-III (1992-1998)

Executed defined batch processing on both Virtuoso Billing and J D Edwards

Accounting AS/400 systems; loaded tape drives, recovered backup processes,

moved / archived spooled files, and resolved processing errors. Interacted

extensively with System and Application support personnel; troubleshot,

diagnosed, and resolved technical issues related to AS/400 system

operations. Worked with network support in order to recover failed lines,

controllers and devices. Generated and distributed reports to users.

Staged batch processing for upcoming shift; prioritized processes, tracked

periodic maintenance, and logged tapes from batch processing and backups.

Key Achievements:

. Transferred batch processing documentation and hand-written notes to

an electronic format on the OPS computer, which enabled personnel to

quickly locate procedures.

. Commended for outstanding performance; frequently selected to assist

with heavy batch processing in order to stay on schedule.

Education & Credentials

Associate of Applied Arts & Science

Mountain View Community College, Dallas, Texas

Professional Development / Training

Help Systems Robot Software: Alert, Console, Network, Save, Schedule

IBM Tivoli Monitoring (ITM6)

Management Training

Pulaski Tech - Microsoft Server Administration

Cisco (Currently enrolled Online working towards CCNA Certification)

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