Jennifer Wallace

acbtu6@r.postjobfree.com

618-***-****

Objective

IT tech available for long term IT position.

Benefits

* Excellent trouble shooting and analytical skills

* Proven leadership capabilities

* Superior client care

* Employer conscious

* Exceptional performance in high stress environments

Education

Phi Theta Kappa

Vice President's List

Rend Lake College 2010-2013. Currently pursuing dual Associates in Applied

Science Degrees in Information Technology and Cellular Technology.

IT Degree to be completed December 2012. Cellular Technology Degree

December 2013.

Occupational Certificates - (Not to be confused with Industry or Vendor

Certification.)

*Cisco Routing and Switching - Acquired by completing Cisco Discovery 1-4.

*Computer Maintenance - Acquired by completing Computer Maintenance,

Operating Systems and Windows Professional.

*Wireless Communications Technology - Land Based Communications Systems -

Network Fundamentals, Network Router

Technology, Introduction to Communications, and Land-Based Communications

*Windows Certification (will be complete December 2013) - Network

Fundamentals, Windows Professional, Windows Server

Employment

* Help Desk Technician and Infrastructure Management - Deconn Technical

Services, San Diego California

December 2012 - Present

Help Desk technician providing remote support to Deconn Clients

Infrastructure management using Labtech, StorageCraft, Fortigate, VMware

vSphere, ESXi, Citrix Xen Server and Channel Cloud

* Help Desk Techician - Hyatt Hotel Technology Group

June 2008 - June 2009

Enterprise environment. Used remote desktop software to: Basice Network and

Server administration; remove viruses and spyware; troubleshoot general

computer problems; install software; perform remote data backup; configure

printers; configure network devices; perform security audits; provide basic

computer training; provide other support services as needed.

* Forum Administrator - phpFoX (Sweden) - social networking software co. -

December 2007 - July 2008 - project ended

Hired through oDesk.com

Moderating threads - moving, closing, etc, managing

users, adding new moderators, enforcement of forum rules, resolving

disputes between users, mod programmers and buyers, editing wiki,

streamlining and maintaining forums for the best user experience and

positive image for company. Also provided sales, product and customer

support for the company.

* Administrative/Social Media Marketing Assistant - private individual out

of Denver

November 2007 -

Hired through oDesk.com

Creating accounts on social media sites, adding content.

* At Home Professional Mentor/Team Lead, Cloud 10 - T-Mobile Project

August 2007 - June 2008

Trained AHP's, (At Home Professionals) in providing excellent customer

care for the leader of customer care in mobile technology, evaluated

certification calls, assist AHP's on the job, research and answer

questions and keep them motivated to do a great job.

* At Home Professional - CSR, Cloud 10 - TALX Project -

October 2006 - August 2007

Project only available to 'A' candidates.

Handled various confidential transactions for clients' customers from home,

using

computer, high speed Internet connection and telephone line. Working

with customers via telephone, email or Web chat in order to provide

information about products and services, to take orders or solve

problems.

Promoted to Mentor - assisted in training of new At Home Professionals

and assisting them on the job, motivating them to work hard,

researching client issues to provide timely, and knowledgeable

resolutions to At Home Professionals

* Student Worker Information Systems, Rend Lake College

January 1997 - August 1997

Diagnosed/resolved technical problems related to use of computers,

printers and related technology. Installed and configured computers and

printers on the campus

LAN Installed network cable terminations & connectors and troubleshooted

networking cabling problems. Performed hardware upgrades related to

processors,

memory, hard drives etc. Upgrade/replaced client software and operating

systems. Provided technical support to end-users.

Established and maintained positive relationships with staff. Performed

related duties as assigned by the Director of Information Services.

* Level II Technician/Technical Support Supervisor, Midwest Internet -

March 1996 - August 1997

Provided level II technical support via phone, email, chat and on

customer's site, troubleshooting pc and internet connectivity issues.

Trained technicians and conducted performance evaluations. Acted as

liason between network operations, systems, management and technical

support.

* Channel Service Administrator, The Undernet IRC Network

April 1995 - August 1997

Volunteer Position for the second largest IRC network, 8-14 hours a

day, a minimum of 5 days a week, providing the first of virtual

technical support and customer service, troubleshooting various

channel service, pc, internet and irc related issues for hundreds of

network users each day. Registered channels, trained cservice helpers

and channel managers, handled channel management disputes.

Summary of Other Qualifications/Skills

Private Investigator and Security Training

Personal Trainer and Yoga Instructor Training

Contact this candidate