Manager Desktop Support

Jeremy Brown

******@********.*** - 325-***-****

Desktop Support Specialist

Skilled, enthusiastic IT Solution Specialist with over 12 years of

experience providing Desktop and Server support. Experience diagnosing,

troubleshooting and resolving hardware, software, LAN, WAN and operating

system issues as well as preforming maintenance, installs and upgrades.

Experience in face to face and remote desktop support; providing service by

communicating effectively with technical and non-technical staff.

Technical Skills

Desktop Support, Network Support, Trouble Shooting, Remote Assistance,

Windows XP/Vista/7, OS X, Linux (Debian/Ubuntu), Android, Virtualization,

Microsoft Office, Server Setup and Configuration, Hardware upgrades and

Installs, LAMP Stack, Apache, JavaScript, PHP, Perl, Python, MySQL,

SSH/SFTP, osTicket, Bash, Rsync, TCP/IP, Bind/DNS, SMTP, XMPP/Jabber,

Malware/Virus Removal

Qualifications & Education

Bachelor of Science in Computer Science, Angelo State University, 2004

Professional Experience

I.T. Manager/Desktop Support Specialist, Gandy Ink, 2001

Severed as a one man IT team, providing desktop support for over 60

employees on a 24-7 on call basis by remote access, phone or in person as

needed to minimize downtime during internal or external outages and peak

periods.

Setup and maintained companies web presence; configured Apache/MySQL

servers and developed in PHP/JavaScript.

Researched and developed software solutions to help streamline productivity

and efficiency.

Ordered, took inventory and installed computer and network related hardware

and software.

Managed ticketing system to make work-load prioritization, and update

status.

Identified, isolated and repaired equipment as well as software trouble

shooting.

Contact this candidate