Customer Service Management

Richard Rogers

Executive Director for Program Management

***********@*****.***

Summary

Specialties and Areas of Expertise:

Community & Legislative Liaison

Contract Administration

Environmental Policy

Government and Legislative Relations

Grant Writing & Administration

Natural Resources

Public Policy

Public Speaking

Program Management

Public Administration

Experience

Executive Director at NC Clean Water Management Trust Fund

August 2007 - August 2013 (6 years 1 month)

The North Carolina Clean Water Management Trust Fund: a fund administered by a Board of Trustees

providing grants to non-profit, local government, and state entities to restore, enhance, and protect surface

water quality.

Responsible for supervising office operations and directing administrative functions including contracts and

program budget; as well as coordinating with the 21-member Board of Trustees. Served as liaison to the

North Carolina General Assembly. Provided oversight for $200,000,000 in contracts.

Improved processes to maintain a high level of board involvement in reviewing and approving grants and the

management of contract amendments and revisions greater than 10%. Result: Designed and implemented a

decision matrix to calculate percent change in contract output enabling smaller contract modifications to be

resolved in a timely manner without waiting for full board action.

Downsized program due to reduction in grant funds through advancing programmatic effectiveness by

reducing contract and easement development. Result: Standardized contract and easement documents while

restructuring staff by 30% and maintaining good customer service quality.

Implemented unique grant programs to address legislative mandates for distributing more than $5,200,000 in

Page1

project funds toward innovative stormwater management projects and planning projects for water supply

watershed protection. Result: Provided opportunity for innovative stormwater projects to be implemented

and monitored for effectiveness.

Represented the Clean Water Management Trust Fund in the legislature responding to inquiries, making

presentations, and lobbying for funding. Results: Generated more than $325,000,000 in allocations from the

General Assembly.

Assistant Secretary for Natural Resources at Department of Environmnet and Natural Resources

September 2006 - August 2007 (1 year)

The North Carolina Department of Environment and Natural Resources: a state agency that administers

environmental protection rules and laws and provide natrual resource protection and management.

Responsible for facilitating the integration of the Natural Resource Division’s conservation programs,

coordinating planning, and integrating conservation of the state’s most important natural resources.

Supervised staff of 15 and 7 division directors responsible for 1,500 department employees.

Implemented a strategic plan to guide conservation in the state for 25 years. Result: Constructed The One

North Carolina Naturally initiative as an interactive GIS mapping tool for all state and federal conservation

lands and provided coordination of more than $100,000,000 in grant funds.

Director of Conservation and Community Affairs at Office of Conservation and Community Affairs -

NCDENR

February 2002 - September 2006 (4 years 8 months)

Director of Conservation & Community Affairs in the North Carolina Department of Environment and

Natural Resources:

Responsible for overseeing the development of a state conservation strategic plan through regions and

initiating the development of a GIS conservation planning tool to map conservation property to assist in the

coordination of future conservation to promote connectivity and economic development.

Established and managed contracts with 9 Regional Councils of Governments, which required public input in

the development of conservation priorities for specific regions of the state. Result: Compiled planning

efforts to represent local conservation priorities statewide.

Coordinated regional and state conservation efforts with Clean Water Management Trust Fund, Natural

Heritage Trust Fund, and Parks & Recreation Trust Fund to assure most effective use of state funds.

Worked with stakeholder groups representing a variety of interests to develop legislation and strategy to

secure $40,000,000 in funding from the legislature to fund conservation and provide funding for acquisition

of lands to protect military base from development encroachment that impacted the facility’s ability to train

troops.

Page2

Director of Legislative and Intergovernmental Affairs at Office of Legislative and Intergovernmental

Affairs - NCDENR

March 1997 - February 2002 (5 years)

Responsible for developing and coordinating strategies and procedures to encourage positive General

Assembly action on substantive legislation, budgetary needs, and policy matters.

Coordinated effort to maintain and strengthen positive working relationship with members of the General

Assembly, staff, and interested constituent groups.

Organized meeting with stakeholder groups representing a variety of interests to discuss issues of concern,

legislative strategy, and department policy.

Interacted with local and county elected and appointed officials on issues relating to departmental policy and

procedures that affected planning and daily operations.

Served as senior staff liaison to legislative study commissions, standing committees, and commissions.

Legislative Analyst at Deparment of Legislative and Intergovernmental Affairs - NCDENR

February 1994 - March 1997 (3 years 2 months)

Volunteer Experience

Volunteer at JDRF

Volunteer at American Diabetes Association

Volunteer at Boy Scouts of America

Organizations

Boys Scouts of America

Cub Master

Honors and Awards

Eagle Scout

Boy Scouts of America

1978

Page3

Skills & Expertise

Public Policy

Community Outreach

Public Relations

Sustainability

Environmental Policy

Natural Resource Management

Environmental Science

Wetlands

Government

Budgets

Program Management

Environmental Awareness

Grants

Grant Writing

Water Quality

Governmental Affairs

Policy

Environmental Education

Policy Analysis

Climate Change

Economic Development

Nonprofits

Legislative Relations

Community Development

Program Evaluation

Public Administration

Coalitions

Grassroots Organizing

Natural Resources

Legislation

Proposal Writing

Local Government

Fundraising

Media Relations

Strategic Communications

Volunteer Management

Politics

Environmental Law

Crisis Communications

State Government

Political Campaigns

Political Consulting

Administrative Law

Land Use

Non-profit Administration

Public Affairs

Environmental Issues

Page4

Public Speaking

Speech Writing

GIS

Education

North Carolina State University

Master of Public Administration (M.P.A.), 1990 - 1992

Hampden-Sydney College

Bachelor of Arts (B.A.), US History, Political Science, 1981 - 1985

London School of Economics and Political Science

Foreign and Domestic Policy of England, British Parliament Internship, 1983 - 1983

Page5

Richard Rogers

Executive Director for Program Management

***********@*****.***

Contact Richard on LinkedIn

Page6

Contact this candidate