Customer Service High School

CHELSEA MAXWELL

Hackensack, NJ ***** 973-***-**** *******.*******@*****.***

OBJECTIVE

Secure a position that will enable me to use my strong communication and organizational skills, with a depth of customer service background and my ability to work well with people

SKILLS PROFILE

- Experience in execution of all phases of store operation and function

- Experienced in Filing, Data entry (75 WPM), also spreadsheets and reports

- Ten years customer service experience

- Skilled in cashier management, inventory control, and day to day store operations

- Strong computer and technical skills : Microsoft Office *

- Mature and professional approach with excellent communication skills

EMPLOYMENT HISTORY

Teller, Connect One Bank 10/29/2012 9/1/2013

Ridgewood, NJ

- Provided excellent client services and maintained client satisfaction

- Composed, maintained and distributed all bank reports using logs, spreadsheets, and related materials

- Maintained and balance cash draw daily

- Explained, promoted and sold bank products such as ex: checking and savings accounts, loans, cds, etc.

- Assisted personal bankers and mangers with filing, scanning, sorting and faxing sensitive bank materials to appropriate destination

Teller, TD Bank 08/1/2010- 10/12/2012

Hackensack, NJ

- Multi tasked while being extremely attentive and organized in a fast pace environment

- Conducted variety of customer service tasks such as providing account information, transferring funds, and various record changes

- Recorded all transactions promptly, accurately and in compliance with bank procedures

- Informed customers about various bank products

Selling and Serving Associate, Saks Off 5th 11/1/2009 1/1/2011

Hackensack, NJ

- Assisted with cashiering activities in areas of purchasing, returns, exchanges, and enforcing store policy

- Contributed to sales growth by being courteous, welcoming and available to assist customers and fellow associates

- Maintained product presentation and floor presentation

- Increased customer loyalty by opening Saks Credit and More Rewards accounts

Assistant Manager, Laila Rowe 12/1/2006 8/1/2008

Paramus, NJ

- Opened/closed store; prepared bank deposits and sales reports daily

- Ensured great customer service and resolved all problems at store level

- Interacted with company personnel at all levels, via phone, and email, using Microsoft Excel and Outlook

- Managed store operations, all functions of cash wrap

- Learned the needs of consumers budget requirements and analyzed style during customers visit in order to save client time

EDUCATION

- High School Diploma, John F. Kennedy High School, June 2007

- Degree In Progress, Johnson and Wales University, September 2007-May 2009

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