Customer Service Sales

Jonelle N Pulliam

*** ********* ******. *** **, Bronx, NY

Phone: 917-***-**** Cell: 786-***-****

E-mail: *************@*****.***

Objective: To grow and attain a challenging position within your company which would benefit from my contributions of exceptional client and Customer Service credentials

Summary:

• Strong communication and active listening skills

• Possess knowledge of Crm and Microsoft Office Applications

• Expertise include Appointment setting, Customer Service, and Data Entry

• Practice good work ethic and self-disciplined

• Recognized for outstanding sales and Customer Service

Education:

Atlantic Technical Center Coconut Creek, FL

Completed A+ Certification with 3.5 GPA

Vocational School Diploma

Experience:

USA Contact Point LLC Boca Raton, FL

05/2013-11/2013

Virtual Telemarketer Sales Agent

• Initiate calls via auto dialer to warm leads regarding credit repair services

• Qualify customers prior to hand off to Senior Reps

• Produce sales within company quota meeting above average client satisfaction

• Conduct follow up calls by customer request in a timely manner

• Received weekly sales incentives as a top Agent

ODMS of Sunrise LLC Miami, FL

05/2012-09/2013

Virtual Recruiter - Manager

• Manage inbound/outbound calls to recruit US applicants

• Track and update candidate resumes and profile status

• Initiate follow up emails regarding contractor SOW status and work progress

• Built customer rapport – promote company hiring objectives to generate leads

• Finalize sales of Company discounted training courses

• Generate invoice reports per pay period

MKC Virtual Services, Inc. Fort Lauderdale, FL

10/2011-10/2012

Virtual Assistant/Recruiter

• Managed inbound/outbound calls to recruit US. And Canadian applicants

• Tracked and update applicant profile status via the Crm software

• Delivered and respond to email messages in a timely manner

• Conducted follow-up calls to applicants and process daily reports amongst teammates via Instant Messaging

• Generated invoice reports per pay period

Open Door MultiServices, LLC Boynton Beach, FL

11/2011-02/2012

Virtual Receptionist

• Conducted follow up calls to SSDI beneficiaries regarding their Ticket To Work

• Created and updated data regarding contractors’ Ticket to Work status

• Provide daily email updates of applicant status to the Ticket to Work Coordinator

• Reviewed and discuss Commitment Adherence maintenance for improvement with contractors

• Updated Home Agent contractor records within the SalesForce web database

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