Manager Management

SHWET SADH

E-mail: ***********@*****.**

Mobile No: 852-***-****

Add: 81/1B East Azard Nagar, Near Ajit Darwar

Delhi-110051

Career Objective:

Looking for a Supervisory role in Customer Support Function of Cable TV,

DTH or Telecom Operation. While doing, so take the Career Opportunities as

a Challenge to Growth of my Career,

Obtain Excellence in the field of My Occupation and curve a niche for

myself in my Professional Field.

Professional Summary:

I have 2 years of Experience as a Supervisor in the SMS PROJECT of

SITICABLE Network limited. (a Zee Network Company) from ESSEL Group

providing backend support for the Subscriber Management System of the

company's cable TV network.

Job Responsibilities in SITICABLE (WWIL) under CRC/CS:

o Creating and maintaining reports in Excel & Server that allows the

company to get information on daily business activities.

o Preparing MIS Reports as per management requirements for

Weekly/Monthly activities reports, Call Status Reports,

Disconnection/Reconnection/New activation subscriber reports, GRV

(Goods Return Voucher) Reports.

o Audit Reports (Last Updation audit, package audit, error audit and

call audit).

o Recruitment - part of recruitment process in appointing manpower in

the Team.

o Preparing the TAT (Turn around Time) reports on daily basis.

o Creating MIS/ Audit report and presenting it to the concern Department

with Errors, solutions & suggestion.

Activities in SITICABLE (WWIL) SMS Project:

o Activation of VC (Viewing Card) through web that a subscriber can see

all the channels through their set top box (STB).

o To respond to subscriber queries/ complaints and resolve the same to

ensure customer satisfaction.

o Playing coordination role between Customer Care, Logistics, IT,

Business Manager, & Operations.

o Playing Co-Ordination role between Distributors's, Local Cable

Operator's.

o Visit to different branch offices for training purpose in North Zone.

o Participation in CAS (Conditional Access System) working process.

o I have also knowledge about DAS (Digital Addressable System).

o STB/VC Inventory updating/termination in ZT/Web System on Logistics

request.

o To solve the LCO & Distributor related Queries.

o Roistering, Scheduling for Manpower.

o Prepare minutes of meeting/agenda of meeting.

Academic Qualifications:

. Senior Secondary - 2009 from NOS Board.

o Sec. Examination - 2013 from NOS Board.

Software Skills:

o Operating System : Windows XP, Window 07.

o MS Office : MS Excel, MS Word.

o Other Software Package : ZT (Zee Turner).

Personal Skills:-

o Single minded dedication to be the very good & interpersonal team

skills as well as good planning and time management skills.

o Excellent communication & Analytical skills.

o Processing ability to quickly grasp the latest technologies and self

confident enough to provide leadership and direction.

Personal Details:-

Father's Name : Mr. Sanjay Sadh

DOB : 28-07-1990

Sex : Male

Language Known : Hindi & English

Marital Status : Single

Place: Noida

(Shwet Sadh)

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