Customer Service Manager

KEITH MUNDERVILLE

**** *.*. **** ******, Ocala, FL 34470 954-***-**** *************@*****.***

HOTEL/LODGING MANAGER

Dynamic, versatile lodging, hotel, resort manager with 12+ years of operations experience, including

managing both front and back office activities of limited service and 1 to 3-star properties. Proven

ability to ensure smooth daily operations and guest and tenant satisfaction in support of executive

team/property owners. Strong administrative support skills, including document management,

calendar organization, travel administration, project management, and front-desk reception. Able to

work well independently and as part of a team to meet multiple project deadlines. Highly developed

customer service and problem solving skills. Open to relocation within the state of Florida.

AREAS OF EXPERTISE

Operations & Property Management ● Hospitality ● Customer Relations ● Problem Solving

Office Administration ● Database Management ● Monthly Reporting ● Consultative Sales

Management Support ● Employee Training ● Vendor Management ● Negotiation

Front/Back Office Management ● Communication ● Computer Skills

PROFESSIONAL EXPERIE NCE

WINDAMAR BEACH CLUB, RAINBOW BEACH RESORT, LORELEI MOTEL, BELAIR APT

Ft. Lauderdale, FL

Hotel & Apartment Manager, 2008 – 2012

Reporting directly to owners, managed portfolio of three beach hotels and a small apartment complex.

Addressed daily concerns of guests and tenants and handled facility needs, keeping a focus on the

bottom line. Negotiated vendor contracts and oversaw all facilities maintenance work.

Directly supported CEO in managing operations workflow

Developed new customer relations through telephone contact and related sales activities

Ensured guest and tenant retention through effective conflict resolution

Increased office efficiency by developing and implementing new documentation and filing system

and customer database protocols

Prepared meeting minutes and edited subcontractor proposals, project tracking sheets,

transmittals, and memorandums for organizational support

Supported CFO through personal document management, calendar organization, and collateral

preparation for meetings

Received consistent praise by management for quality and timeliness of reports, attention to detail,

exemplary customer service delivery, and team-player attitude

RUMORS BAR AND GRILL

St. Petersburg, FL

Restaurant/Bar Co-Owner & Operator, 2000 - 2007

Raised operational efficiency by developing processes to streamline inventory management

activities

Hired and trained new employees, and provided ongoing development to existing staff

Developed and maintained sound business relationships with vendors

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