Customer Service Project Manager

Thongsangnop Khamphasithivong

*** ***** **** ****

Provo, UT 84601

801-***-****

************@***.***

Objective: To obtain a position where I can demonstrate my management and excellent customer service skills

Experience

Sephora Distribution Center (SOS Temporary Service)- Salt Lake City, UT

October 8 2013-December 17, 2013

Order Picker- Warehouse

• Picking product in warehouse per store order

• Picked from retail side for .com side

• Replenished products after pick lists are completed

• Back-up for Outbound Office- setting up appointments for product pick-up with trucking companies

• Verified counts for pallets

• Locating missing loads through warehouse search or going through loads that are already palletized

• Picking, replenishing, prepping, and packing for .com orders

Thai Evergreen, Orem, UT

Server, December 2012-October 2013

• Greet, seat, take orders and answer questions while suggesting popular items, and serve

• Cashier, clean-up, and set up table for new customers

• Clean silverware, and plates for following day

Pro-Lite, Costa Mesa, CA

January 2010- August 2010

Project Assistant

Customer Service /Technical Support/Accessory sales

• Assist Project Manager on special projects (special orders).

• Invoice for outgoing shipments

• Data entry

• Troubleshooting-with gas price sign issues, marquis lights, scrolling signs, etc..

• Customer follow up

• Accessories sales

• Email tracking #’s to customers

• Email awareness of product arrival

• Assist customers in registering product under warranty

Old Navy, Orem, UT

Assistant Store Manager 2008 – 2009

Customer Service Supervisor 2005-2008

Cash Handler 2002-2005

• Opening and/or closing store

• Count store funds

• Plan and set new merchandise in weekly shipments

• Inventory

• Store audits once a month

• Process payroll

• Weekly schedules when store manager is out

• Pride committee

• New hire orientation

• New manager training on registers

• Scan damaged merchandise and package to send out

Education

Provo High School Provo, UT High school Diploma: 1985-1992

Skills

Word, Excel, Outlook, Peachtree, Interpersonal, Leadership, Management, POS, Staff Works (scheduling), Google docs

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