Customer Service Manager

Adam J. Olson

Address: **** * ******** **. ******, Wi 54956

Skype ID: adam.olson1981 Phone # 920-***-****

Email: *************@*****.***

Marital status: Married

Age: 32

E ducation

UNIVERSITY OF WISCONSIN OSHKOSH Oshkosh, Wi

Sep 2000 – May 2005

- Bachelor of Letters and Science with emphasis in Cellular and Molecular Biology.

- Classes focused in Biology, Biotechnology and Organic and Bio-Chemistry.

- Publication in Scientific journal: see link below.

h t tp://onlinelibrary.wiley.com/doi/10.1111/j.1365-3040.2004.01171.x/pdf

Professional experience

UNIVERSITY OF WISCONSIN OSHKOSH Oshkosh, Wi

– Laboratory and Field Technician Mar 2003 – Sep 2005

- Handling of scientific laboratory equipment and instrumentation.

- Laboratory and greenhouse maintenance.

- Preparation of assorted experiments related to heat stress and photosynthesis.

- Use of Microsoft Office for handling of data.

- Gained ability to work independently and with set timelines for experiments and data

collection.

- Increased analytical and abstract thinking skills.

SEMILLAS OLSON. S.A. (OLSON SEEDS) Liberia, Costa Rica

– Assistant Production Manager, Bio-security Control Manager Sep 2005 – Oct 2009

- Communication and coordination of meetings, visits and projects with clients and biosecurity

auditor.

- Planning and development of experimental nurseries for cotton, corn and soy beans.

- Management of personnel movements and field work under intense tropical heat.

- Oversight in securing national biosecurity protocols and following auditors’ instructions.

- Developed ability to build and maintain business relationships with clients.

- Demonstrated communication skills and ability to work as a team with clients and personnel.

- Obtained leadership skills via handling of personnel to accomplish set goals.

- Occasional air traveling to meet clients, receive technical training and give oral presentations.

CONVERGYS Heredia, Costa Rica

–Technical support and customer service agent Oct 2009 – Dec 2010

- Bilingual technical support in a call center environment.

- Learned to fix connection issues regarding desktop and laptop computers to the internet.

- Improved communication, customer service handling and problem solving skills.

- Increased technical knowledge and typing proficiency as well as customer order handling.

GFE (Green Farms Energy) GLOBAL Liberia, Costa Rica

–Office Administrative Assistant and Field Manager June 2011 – February 2012

- Aided in development of business plans and standard operating procedures.

- Assisted in field management of experimental Jatropha curcas farm for biodiesel production.

- Coordinated, attended and translated in meetings with potential investors for creating an energy

farm.

- Worked with set deadlines and attended weekly progress meetings.

- Took phone calls and maintained communication via phone and emails.

- Effectively worked using Windows Office including: Word, Excel and Power Point.

A&J SEED FARMS Upala and San Jose, Costa Rica

–Winter Nursery Coordinator and Communications Executive Feb 2012 – Dec 2013

- Maintain close communication with principal client via emails, phone and Skype.

- Handled client visits, informed of any abnormalities as per client instructions.

- Attended progress report meetings with clients and performed troubleshooting for any setbacks.

- Find potential clients via social media and emails for marketing the company.

STARTEK Heredia, Costa Rica

- Sales Agent Representative Dec 2010 – May 2011, March 2013- December 2013

- Handling of inbound sales calls directed to convince clients to move to the Vonage phone

service.

- Work under a dynamic and constantly changing pace sales environment.

- Must meet short and midterm metrics and sales goals as per company standards.

- Obtained strong knowledge of understanding consumer behavior and creating value for the

customer.

Additional strengths

- Fully bilingual wri t ten and oral (English-Spanish). Dual US-Costar rican

citizenship.

- Strong communication, collaboration and language t ranslation skills.

- Willing to handle worldwide t ravel and easily adapt to multicultural settings.

- Able to work and act in an independent setting or as a team to achieve company

goals.

- Ready to handle multi tasking and assist the company in different areas of the

business.

Contact this candidate