Registered Nurse Manager

Christopher R. Scorsolini RN, BHA

***** ** ****** ****, ********* 4

Houston, Texas 77062

832-***-**** (cell)

*******@***.***

http://www.linkedin.com/in/christopherscorsolinirn

Objective:

Seeking employment opportunities in a progressive, innovative, challenging environment that offers a strong operational focus as well

as one that facilitates ongoing learning and career growth in a positive manner.

Profile:

• New service line development and project management.

• Ability to direct complex projects from concept to fully operational status including multiple locations.

• Goal oriented individual with strong leadership capabilities.

• Organized, highly motivated, and detail oriented and metrics driven problem solver.

• Proven ability to work in unison with staff, volunteers, and executive leadership.

• Proven cultural change agent, team building, leadership development and succession planning.

• Proven track record for improvement in patient flow and throughput.

Education:

MBA Healthcare Management, Western Governors University Texas estimated completion date December 2014

B.S Healthcare Administration degree, California Coast University, Santa Ana, California, November 2011

AAS Nursing, Excelsior College, Albany, New York, December 2000

LPN, Health Institute of Louisville, Louisville, Kentucky, November 1995

Professional Experience:

Memorial Hermann Healthcare System – Houston, Texas – 11/2013 to Present Clinical Coordinator for Emergency

Services – Supervision of shift operations for the Pearland Freestanding Emergency Facility including responsibility for

the work flow and ensuring the delivery of superior quality patient care, patient satisfaction, physician relations and

employee satisfaction and engagement.

St. Joseph Medical Center – Houston, Texas – 08/2013 to 11/2013 – Registered Nurse Float Pool – float med surg,

telemetry, ICU and ER at both downtown and the heights locations.

Allied Healthcare Staffing – 07/2013 to Present – Houston, Texas – Supplemental staffing local hospitals in a full float

capacity med surg, IMU, ICU and ER.

Q Staff Healthcare Staffing – Houston, Texas 05/2013 to 10/2013 – Supplemental staffing local hospitals working ER

and ICU.

Doctors Hospital Houston – 3/2013 to 06/2013 – Director Emergency Services, Wound Care and EMS Marketing Liaisons –

Supervision of departmental operations, 45+ direct report FTEs, performance evaluations, fiscal and budgetary responsibility and

accountability, responsible for ongoing process and performance improvements, 24 hour accountability, administrative call for the

facility shared in rotation with CNO and CEO, contract negotiation with local casual staffing agencies, patient satisfaction, physician

relations, staff engagement, EMS relations, payroll for all CNO assigned cost centers including ER, OR, Pre Op, PACU and House

Supervisors.

Protouch Healthcare Staffing – Dallas, Texas – December 2012 to Present – Per Diem staffing and local contract supplemental

staffing for local hospitals, acute care and long term care facilities. Registered nurse filling facility staffing needs in their adult critical

care and emergency department settings.

Trustaff – Cincinnati, Ohio 09/15/2012 to 01/15/2013 – Travel RN – Adult Critical Care currently assigned to SICU at Methodist Dallas

Medical Center in Dallas Texas but also work adult critical care and emergency department settings nationwide.

Favorite Nurse Healthcare Staffing – San Antonio, Texas – December 2012 – Per diem, local contract as well as travel company for

supplemental staffing across the country. Registered nurse staffing local hospital critical care and emergency department settings as

well as San Antonio’s freestanding emergency departments.

Christus Spohn Health System: Corpus Christi, Texas 07/2012 to 09/2012

Interim Clinical Nurse Manager for Emergency Services: Responsible for direct supervision of 40 FTE’s, responsible for

emergency departments operational performance with fiscal accountability and responsibility, responsible for achieving departmental

goals and objectives related to all performance measures of patient and employee satisfaction and engagement, budgetary

stewardship, quality, conflict resolutions, payroll for my cost centers, employee performance appraisals, disciplinary action leading up to

and including termination, productivity, performance and process community outreach and business development.

Medhost Incorporated/Plano Texas 02/2012 to 05/2012

Clinical Consultant – Registered Nurse: Clinical consulting for client facilities nationwide overseeing the entire EDIS electronic

documentation software solutions from site discovery through implementation to “go live” then to post go live visits and ongoing

account management. Served as project manager application expert for clinical issues and resource for the hospital staff and

leadership including C level and physician stakeholders to ensure successful implementation. Involved one hundred percent travel

nationwide to client facility locations.

Methodist Boerne Medical Center/HCA, San Antonio, Texas 02/2010 to 11/2011

Director Patient Care Services: Director of Patient Care Services in this free standing emergency facility in which i had 24 hour

accountability and responsibility for the facility operations of the emergency department, laboratory, radiology, CT and Ultrasound

departments, EMS Relations, Physician Relations, Pharmacy, Community Outreach, budget and resource management, Accounts

Payable for the facility, Payroll, Time and Attendance, Policy review, revision and creation, employee performance evaluations, hiring

authority for my facility, disciplinary action leading up to and including termination, root cause analysis participation, employee dispute

process panel participant for human resources department that heard and gave recommendations on employee grievances, CMS

survey readiness and preparation for deficiency free survey, Employee Engagement, Patient Satisfaction, New Service Line

development, established and developed affiliations with local colleges to host clinical rotations for the students of laboratory sciences

and with the high school students to host clinical rotations for HOSA students for their clinical rotations, and developed and

successfully launched the 5013c volunteer program to legally conduct fundraising activities for local charities and they were called the

"Boerne Blue Birds", coaching and mentoring staff, developing leadership team, exceeded all metric categories for my facility achieved

first time in South Texas division history results within HCA when my facility ranked top ten in every metric category for performance

and won the 2011 Special Category Excellence in Patient Care Award for overall outstanding performance from the Studer Group and

maintained 96 to 99% overall patient satisfaction, also won the 2011 Patriot Award and the 2011 Above and Beyond Award from the US

Armed Forces ESRG for leadership and support of active duty military personnel who held civilian jobs. Active membership and

participation in community events and functions and with the Boerne Chamber of Commerce and Department of Economic

Development. With the highest total number of FTE’s supervised was during the period in which I was interim director at two of our

locations 24 miles from one another and 180 FTE’s total between the two with 85,000+ patient visits per year between the two

locations. Extensive experience in process and performance improvement, operational restructuring for optimal performance, proven

track record for successful management of multiple complex projects simultaneously, successful management of resources to exceed

productivity expectations within my facility, creation and maintaining a positive healthy work environment for my staff.

Highlights of metric goal achievements and milestones:

Q1 2011 achievements as the Director of Patient Care Services include:

•

Divisional first in history that a facility has reached HCA Top Ten ranking in all metric categories.

•

Ranked number five in HCA for average length of stay at 115.5 minutes.

•

Ranked number one in HCA for adult “door to doc” time of 4 minutes.

•

Ranked number 1 in HCA for pediatric “door to doc” time of 0 minutes.

•

16% Growth in patient volume Q1 FY2011.

•

17% EMS volume growth Q1 FY2011.

•

Patient Satisfaction results in 99th percentile.

•

97% Employee Engagement Survey Results Q2 FY2011.

•

18% reduction in average length of stay.

•

0.01% LPMSE rate (left prior to medical screening).

•

CMS survey results found ZERO deficiencies.

•

Created all RN staff while remaining budget neutral.

•

Community involvement through involvement in Chamber of Commerce activities.

•

Established laboratory science student hosting site for clinical rotations with St. Phillips College.

•

Working to establish Pre Admission testing at our freestanding location for Boerne community residents to provide this

•

service locally and successfully launched September 1st, 2011.

Developed and planning for establishment of “Kids Express” at our freestanding location with April 1st, 2012 launch.

•

Developed a Community Volunteer Program which will be organized as a 5013c non profit organization which will allow for

•

fundraising activities for our rural charities. Boerne Blue Birds Volunteer Program ribbon cutting ceremony July 1st, 2011.

Developed and obtained approval for a work study program for high school students with HOSA affiliation my facility will

•

begin hosting 15 high school students per day as part of their healthcare career studies.

Have established student clinical rotation site for our local college of laboratory science and developing clinical site for local

•

EMS companies that service our freestanding emergency facility.

2011 Methodist Boerne Emergency Center Scholarship Award: candidate selection and presenter at ceremonies at each of

•

the Boerne High Schools May 2011.

Have established Boerne Medical Center as a hosting clinical rotation site for various colleges in the area to promote

•

education and community services to our institutions of higher learning.

Routinely worked with my system Physician Sales Representatives and Director EMS business development to develop a

•

program that would allow for hosting of EMS and Paramedic clinical rotations at our system facilities.

Methodist Healthcare System/HCA, San Antonio, Texas : Assistant Director/Clinical Nurse Manager for Emergency Services:

Level III Emergency Department, 65K visits per year, Average 1200 EMS visits per month, 110 FTE's, Chest Pain Accredited, Stroke

Certified at main campus location serving 65,000 visits per year, 28 beds and 6 fast track beds:

• Successful decrease in HOLD HOURS by 66% in 45 days.

• ZERO departmental staff vacancies.

• Eliminated traveler and PRN agency staff (12 months ago 85% of the department were travelers and currently traveler and agency

FREE since 10/2010)

• Responsible for recruitment, hiring, training, discipline etc.

• Designed service development plans and conducted operational assessments to increase patient through put and patient satisfaction

scores.

• Counseled staff on defining career, work related goals and objectives.

• Decreased LPMSE's. From 5%+ to 1.67%

• Successfully decreased ALOS in Fast Track from 220 minutes to 105 minutes, we continue to work toward our goal of 76 minute visits

in Fast Track

• Creation and implementation of policies and procedures focused on the defining of goals and to ensure the delivery of optimal patient

care.

• Patient satisfaction scores have shown consecutive quarterly increases.

• Successful cultural change agent.

• Proven interdepartmental relationship building skills.

• Throughput and patient flow authority.

• Coach and mentor focused on staff engagement.

• Consistently meets productivity goals.

• Decreased nurse to patient ratio while remaining budget neutral.

Norton Audubon Hospital, Louisville, Kentucky 6/2009 02/2010

Assistant Nurse Manager and Relief House Supervisor, also Relief House Supervisor at Norton Suburban Hospital (sister facility)

• Directed recruitment and retention of supervisors and staff of 60+ employees.

• Training, supervision and evaluation of staff performance, coached process improvement and resource management skills.

• Resulted in the multilateral achievement of defined objectives.

• Managed and developed a goal oriented, cohesive group environment.

• Successfully refined new projects.

• Successful implementation of cultural change.

• Sustained quarterly ranking in the 90th percentile patient satisfaction scores for previous employer in 90 days.

Travel positions 06/2003 – 04/2009

MedStar Health System – Baltimore, Maryland and Washington DC as a per diem and supplemental staffing as full float Registered

Nurse

University of Maryland Medical Center – Baltimore, Maryland as a per diem or supplemental staffing adult critical care and emergency

services.

Prince George’s County Hospital Center – Landover, Maryland, Level II emergency department

Staff RN, Emergency Room, Harrison County Community Hospital, Corydon, Indiana

Bronx Lebanon Hospital Center, MICU/CCU/EDIP, Travel Nurse Solutions, Bronx, New York

Travel RN Metropolitan Methodist Hospital, IICU/MICU, San Antonio, Texas

Travel RN, APS Cardiology Clinic, Rapid Temps LLC, Terre Haute, Indiana

Travel RN MICU, Sagent Healthcare Staffing, Georgetown University Hospital, Washington DC

Travel RN Emergency Room, Advance Med, LLC. Southwest General Hospital, San Antonio, Texas

Southwest General Hospital, San Antonio, Texas, Travel RN Emergency Room, Advance Med, LLC.

CMCC Methodist Hospital, Indianapolis, Indiana Travel RN MICU, InteliStaf Travel Nursing, Travel assignment

Bellevue Hospital Center, New York, New York, Two travel assignments in CCU

St. Johns Mercy Medical Center, St. Louis, Missouri Travel assignment MICU, CVIMC and hospital float

Brookhaven Memorial Hospital, Patchogue, New York 17 travel assignments MICU, SICU, CCU, PACU and ER

Highland Regional Medical Center, Prestonsburg, Kentucky, Travel Assignment ICCU and Step Down

Gov. Juan Luis Medical Center, St. Croix, United States Virgin Islands Travel assignment Post Surgical Unit (1997)

Banner Desert Medical Center, Mesa, Arizona 03/2008 07/2008

Clinical Care Operations and Relief House Supervisor: House Supervision in this 600+ Acute Care Community Hospital in Mesa,

Arizona in which my primary role and responsibility was hospital wide patient flow and throughput. I interacted routinely with the

medical director to engage hospitalist staff to facilitate discharges and transfers and overall movement throughout the facility. This

opportunity required constant troubleshooting of bottlenecks and operational interventions, I also oversaw the intake of patients from

the outreach program, supervision of hospital staffing and bed placement staff, routinely met with departmental leadership to review

staffing levels and make decisions regarding shifting of resources to optimize bed availability and patient flow. I also supervised and

completed performance evaluations of my direct report staff. Worked on a per diem basis as relief house supervisor at our sister facility

Banner Gateway as needed.

Maryland General Hospital, Baltimore, Maryland 09/2007 – 08/2008

Clinical Staffing Resources Manager: Supervision of daily operations for 300 bed inner city hospital in Baltimore and direct report

staff RN’s, PCT’s and Unit Clerks, chief retention officer for my department, 24 hour accountability, and peer counseling.

• Successfully facilitated and supervised the growth of the Registry Float Pool Program at Maryland General Hospital.

• Directly negotiated with local per diem agencies and travel companies to reduce “bill rates” and orientation costs with resulted in huge

monetary savings for the hospital.

• Balanced multi million dollar budget, resulting in impressive annual savings of greater than $300,000 in annual casual labor costs for

the hospital.

• Managed travel contract negotiations and travel RN staff for the hospital with a proven record for meeting budget or positive savings.

• In conjunction with my Administrative Director wrote and implemented a budget plan to save the hospital $5.1 million dollars over a 3

year timeline through the reduction of travel and casual labor.

• Reorganized and Re Structured the Resource Float Pool Program.

• Designed service development plans and conducted operational assessments to increase patient through put and patient satisfaction

scores.

• Counseled staff on defining career and work related goals and objectives.

• Creation and implementation of policies and procedures focused on the defining of goals and to ensure the delivery of optimal patient

care.

• Multi location project management.

• Policy and procedural review and revision to promote operational excellence.

University of Maryland Medical Center, Baltimore, Maryland

Critical Care Float RN – MICU/SICU/CCU/PACU and the Emergency Department in is an amazing facility that I worked only on a per

diem basis while working a full time job for a sister facility and my float specialty areas were medical ICU, surgical ICU, PACU and the

emergency department.

Fastaff/US Nursing, Denver, Colorado

Travel RN, 23 assignments, specialties included MICU/SICU/CCU/PACU/ED and IMC 6/2003 Present

Caritas Medical Center, Louisville, Kentucky

House Supervision and Full Critical Care float RN

06/2001 to 6/2003 Responsible and accountable for the supervision of facility operations during the 1900 to 0700 shift for this 300

bed faith based community hospital, staffing for all of the facility patient care units, responded to all RRT/Code calls for recording and

evaluation, problem solving for staff, responded to patient/visitor/physician issues or complaints, liaison between off shift staff and

leadership. Also worked overtime ICU, CCU, TCU, PCCU, ED and Med Surg regularly as full critical care float RN and was a house

wide float. Consistently worked 48 to 60 hours per week.

Association Memberships and Participation:

American College of Healthcare Executives (ACHE) Student Membership

American Association of Critical Care Nurses Member

North Carolina Nurses Association

American Society for Quality Member

American Nurses Association Member

Chest Pain Council

Texas Nurses Association Member

Metropolitan who’s Who Award for Outstanding Professional & Business Achievement 2007

Norton Healthcare Leadership on Boarding Educational Series

Toastmaster member for competent communication development

Norton Healthcare Quality and Practice council participation

South Texas Regional Advisory Committee Member

Awards:

2012 Recognition as ‘’Worldwide Leader in Healthcare” and a “Top Nurse in Texas” by the International Nurses Association

2011 Special Category Excellence in Patient Care Award presented by the Studer Group for achievement and overall

outstanding performance.

2011 Patriot Award by the San Antonio Area Texas ESGR for commitment and ongoing support of active duty military with

civilian employment.

2011 Above and Beyond Award also by the San Antonio Area Texas ESGR for outstanding leadership and support as

nominated by my staff.

Current RN licenses and Certifications:

New York RN Active

Texas RN Active

ACLS, PALS, BLS

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