Customer Service Administrative Assistant

LATOYA MCCLENDON

*** *** ******* ** ***** 601-***-****

FOREST, MS 39074 *******@*****.***

QUALIFICATIONS SUMMARY

A highly goal-oriented individual, who is self-motivated, has an admirable work ethic, exceptional

organizational skills, problem solving skills, excellent team player, one who produces accurate work,

moreover effectively communicates with colleagues and all other levels of management. Computer

skills include (Microsoft Office and most standard email programs).

PROFESSIONAL EXPERIENCE

CHILD NUTRITION ADMINISTRATIVE ASSISTANT FEB 2009 – PRESENT

FOREST MUNICIPAL SCHOOL DISTRICT FOREST, MISSISSIPPI

• Provides technical assistance to director, school managers, and staff to implement program

goals and objectives.

• Assists managers in menu planning to ensure that all meals served meet USDA standards.

• Assists in planning staff meetings and workshops for food service personnel.

• Knows, understands and assists in implementing the requirements of the Child Nutrition

program.

• Program

• Participates in planning, preparation, delivery, clean-up and billing of catering activities.

• Processes and validates purchases of food and supplies.

• Prepares a wide variety of reports documents and correspondence of confidential and non-

confidential information.

TEACHER’S ASSISTANT AUG 2005 – FEB 2009

FOREST MUNICIPAL SCHOOL DISTRICT FOREST, MISSISSIPPI

• Assisted in instructing and supervised children in classroom activities.

• Tutored and mentored students during the school year.

• Followed the established building attendance procedure when reporting absent students.

• Maintained confidentiality of students and school personnel information.

• Ensured the adequate supervision to assure health, welfare and safety of all students.

• Followed the plan for the day’s work outlined in the teacher/substitute lesson plans.

HEAD START TEACHER JANUARY 2002 – AUGUST 2005

FOREST HEAD START CENTER FOREST, MISSISSIPPI

• Responsible for the supervision and care of children ages two through four years of age.

• Taught preschool children the learning fundamentals in a classroom setting to prepare them

for Kindergarten.

• Assisted in enhancing the lives of young children in a continuous learning environment.

• Ensured that no child started school without the basic skills they needed to succeed.

• Planned and prepared an environment for learning according to program goals.

• Attended in-service and staff meetings.

• Completed bi-annual assessments of children’s development.

ASSISTANT DIRECTOR/TEACHER FEB 2001 – JANUARY 2002

R&W CHRISTIAN LEARNING CENTER

• Supervised staff in absence of the Director.

• Opened/Closed daycare with assistance of other staff members.

• Assisted with any issues/concerns staff or parents needed

• Assisted the Center’s Director in providing trainings through workshops, consultants,

meetings and other workshops.

• Planned and assisted the teacher in preparing materials and supplies in advance for

activities.

• Maintained a cooperative attitude of working together with the teacher, volunteers, parents,

and program specialists in planning and implementing children activities.

• Accepted and documented registration monies for childcare attendees.

LIBRARY ASSISTANT SEPTEMBER 2000 – JANUARY 2001

EAST CENTRAL COMMUNITY COLLEGE DECATUR, MISSISSIPPI

• Checked books and materials in and out to students and teachers using the computerized

circulation system.

• Instructed students and teachers on how to use reference sources and card catalogs.

• Maintained records of over dues, lost books, and fines.

• Located library materials for students and teachers, including books, periodicals, cd’s and

pictures.

• Assisted in ordering and processing of new materials and equipment, making items available

for teachers and students.

CUSTOMER SERVICE/CASHIER MARCH 1998 – AUGUST 1998

SHOE CITY FOREST, MISSISSIPPI

•HANDLED CUSTOMER CHECKOUT, COLLECTED PAYMENT AND ENTERED PURCHASES INTO THE STORE’S REGISTER.

•PROCESSED TRANSACTIONS AT THE CASH REGISTER WHEN MAKING CUSTOMER RETURNS AND EXCHANGES.

• ARRANGED PRODUCTS ON DISPLAY SHELVES AND ADVISE CUSTOMERS ON SELECTIONS.

•INFORMED CUSTOMERS OF CURRENT SALES AND STORE PROMOTIONS AND POLICIES, SUCH AS RETURNS AND

EXCHANGES.

EDUCATION

MASTER OF SCIENCE IN BUSINESS MANAGEMENT APRIL 2013 - PRESENT

BELHAVEN UNIVERSITY JACKSON, MISSISSIPPI

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT DECEMBER 2012

BELHAVEN UNIVERSITY JACKSON, MISSISSIPPI

ASSOCIATE’S DEGREE IN CHILD DEVELOPMENT MAY 2002

EAST CENTRAL COMMUNITY COLLEGE DECATUR, MISSISSIPPI

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