Customer Service Representative
Resume:
Miracle Alexis Mack
***A South Sage Circle
Horseheads, New York 14845
Tel: 607-***-****
Email: **********@*****.***
Objective [pic]
To obtain a full-time position in a clerical field utilizing my extensive office experience.
Education [pic]
Elmira Business Institute
Certificate in Medical Assisting (February 2011)
Ithaca College
Bachelor of Arts Degree in Sociology (May 2007)
Work Experience [pic]
Associated Healthcare, Customer Service Representative
Elmira, New York
(January 2013 - October 2013)
Provide total office coverage for oxygen and sleep therapy company. Processes oxygen and
supply
orders daily. Creates delivery, pickup, and exchange tickets for patients placing orders.
Performs
insurance verifications and contacts physicians offices to obtain needed documentation for
billing.
Salvation Army Safehouse, Relief Worker
Elmira, New York
(May 2012 - October 2012)
Provided coverage for the 24-hour domestic violence hotline. Assisted clients with finding
safe
emergency housing. Administered basic medicinal necessities to clients during their
temporary stay.
Monitored housing premises for any security threats. Maintained a calm, safe environment for
all.
Twin Tiers Eye Care Associates, Receptionist
Elmira, New York
(December 2011 - April 2012)
Scheduled appointments for and communicated with 100 - 150 patients per week. Filed records
for office. Maintained insurance records and demographic information for management and
staff.
Corning Hospital, Patient Registration Clerk
Corning, New York
(November 2010 - December 2011)
Registered 150 - 200 patients monthly for various inpatient and outpatient procedures.
Updated patient records on computer software system. Escorted patients to various
destinations.
Additional Skills [pic]
Proficiency in Microsoft Office 2007 Applications: Word, Excel, PowerPoint
Ability to type 52 wpm
Trained to use Automatic External Defibrillator, First Aid, and CPR
Knowledge of ICD-9 & CPT code
IDX and Epic systems
Medical Transcription
References
Crystal Grover, Patient Registration Supervisor
Corning Hospital
176 East Denison Parkway
Corning, NY 14830
Dinak Nair, Senior Director, Sales & Operations
Associated Healthcare/Pacific Pulmonary Services
88 Rowland Way Suite 300
Novato, CA 94945
Brenda Woodard, Director
Salvation Army Safehouse Program
414 Lake Street
Elmira, NY 14901
Jeannie Bailey, Office Manager
Planned Parenthood of the Southern Tier
755 East Church Street
Elmira, NY 14901
Contact this candidate