Customer Service Manager
Resume:
Michael Jackson
Pickerington, Ohio 43147
*******@*****.***
Summary of Qualifications
Strong and diverse background in a fast paced educational and work setting. Energetic, self-
motivated and enthusiastic personality combined with a competent, thorough and analytical
style.
Professional Experience
02/2011-05/2013 Brachfeld Law Group Worthington, Ohio
Medical Collector
Updating records of debtors
Tracking down debtors
Contacting debtors via telephone or letter
Listening carefully to the situations and issues related to debtors
Negotiating payment plans and preparing debtor statements
03/2009- 01/2011 JC Penney Logistics Center Columbus, Ohio
Receiving Floor Leader
Loading and Unloading Trailers
Trained and Certified on most types of Commercial Power Equipment.
Responsible for directing trailers, trailer drivers and filing inbound deliveries.
01/2007-02/2009 GC Services Columbus, Ohio
High Balance Collector
Performed quality control and customer service at an inbound/outbound call center
Trained new hires on company policies and procedures
Processed 60-100 consumer calls per day
Collected on defaulted student loans
06/2005- 12/2006 Best Buy Reynoldsburg, Ohio
Customer Specialist
Have a thorough knowledge of products and services
Explain to customers the functions and benefits of products
Assist the customer with finalizing purchases
Position Best Buy as the premier provider of choice by providing exceptional customer service
Also, works as an Inventory Specialist with the tasks of loading and unloading trucks with
products
02/2001-06/2005 Pizza Hut, Inc. Pickerington, Ohio
Shift Manager
Communicate effectively with team members providing continual administrative updates
Coordinate the preparation for daily functions to provide services in a timely manner
Prioritize customers concerns and comments to determine proper solution
Perform preventative maintenance, maintain various logs, review reports, and analyze the quality
of service provided
Communicate with other departments and team members regarding the disposition and status of
new products and procedures
Education
Columbus State Community College Columbus, Ohio
Major: Pharmaceutical Sciences, 2010-2011
Bowling Green State University Bowling Green, Ohio
Major: Pharmaceutical Sciences, 2004-2006
Saint Charles Preparatory School Bexley, Ohio
Major: College Preparatory, Class of 2004
Awards
Ohio Reads- Presented by Governor Bob Taft for serving as an Ohio Reads
volunteer reading tutor to help kindergarten through fourth grade
students improve their reading skills and prepare for state proficiency testing
Awarded letters for high school football and track and field
Participated as a member of my high school In-The-Know team for two years
References
Best Buy
Sean Dougherty Supervisor 614-***-****
Pizza Hut
Joshua Geist General Manager 614-***-****
JC Penney Logistics
Terry Perry Human Resources Manager 614-***-****
Contact this candidate