Michael Jackson

** ****** ****

Pickerington, Ohio 43147

614-***-****

acbtk9@r.postjobfree.com

Summary of Qualifications

Strong and diverse background in a fast paced educational and work setting. Energetic, self-

motivated and enthusiastic personality combined with a competent, thorough and analytical

style.

Professional Experience

02/2011-05/2013 Brachfeld Law Group Worthington, Ohio

Medical Collector

Updating records of debtors

Tracking down debtors

Contacting debtors via telephone or letter

Listening carefully to the situations and issues related to debtors

Negotiating payment plans and preparing debtor statements

03/2009- 01/2011 JC Penney Logistics Center Columbus, Ohio

Receiving Floor Leader

Loading and Unloading Trailers

Trained and Certified on most types of Commercial Power Equipment.

Responsible for directing trailers, trailer drivers and filing inbound deliveries.

01/2007-02/2009 GC Services Columbus, Ohio

High Balance Collector

Performed quality control and customer service at an inbound/outbound call center

Trained new hires on company policies and procedures

Processed 60-100 consumer calls per day

Collected on defaulted student loans

06/2005- 12/2006 Best Buy Reynoldsburg, Ohio

Customer Specialist

Have a thorough knowledge of products and services

Explain to customers the functions and benefits of products

Assist the customer with finalizing purchases

Position Best Buy as the premier provider of choice by providing exceptional customer service

Also, works as an Inventory Specialist with the tasks of loading and unloading trucks with

products

02/2001-06/2005 Pizza Hut, Inc. Pickerington, Ohio

Shift Manager

Communicate effectively with team members providing continual administrative updates

Coordinate the preparation for daily functions to provide services in a timely manner

Prioritize customers concerns and comments to determine proper solution

Perform preventative maintenance, maintain various logs, review reports, and analyze the quality

of service provided

Communicate with other departments and team members regarding the disposition and status of

new products and procedures

Education

Columbus State Community College Columbus, Ohio

Major: Pharmaceutical Sciences, 2010-2011

Bowling Green State University Bowling Green, Ohio

Major: Pharmaceutical Sciences, 2004-2006

Saint Charles Preparatory School Bexley, Ohio

Major: College Preparatory, Class of 2004

Awards

Ohio Reads- Presented by Governor Bob Taft for serving as an Ohio Reads

volunteer reading tutor to help kindergarten through fourth grade

students improve their reading skills and prepare for state proficiency testing

Awarded letters for high school football and track and field

Participated as a member of my high school In-The-Know team for two years

References

Best Buy

Sean Dougherty Supervisor 614-***-****

Pizza Hut

Joshua Geist General Manager 614-***-****

JC Penney Logistics

Terry Perry Human Resources Manager 614-***-****

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