Medical Customer Service

Laura LaShawn Hewitt

**** ************* ****.

San Antonio, TX 78244

USA

Email:*************@*****.***

Home: (210) - 267-9806

Work: (910) - 797-3823

Work Experience

Brooke Army Medical Center (1/4/2013-Present- Case Management Assistant

Warrior Transition Battalion

San Antonio, Texas-United States

Supervisor: MAJ Elsie Shelton- 210-***-****; Contact: Yes

Pay Grade: GS- 0679- 5

Salary: $18.50 per hour

Hours per week: 40

Duties: Performs appointment scheduling in conjunction with the booking

cell. Support case managers in support of the warriors in transition

through clerical, administrative, and other such duties. Receive and screen

calls, respond to requests from various individuals. Assist case managers

with the coordination and establishing of all requests dealing with

warriors in transition. Deal calmly with people and maintain excellent

customer service skills. Provide information on wounded warriors VA

disability programs and prepare forms linking the warriors with the Combat

Injured Veteran Program. Prepare Medical Board Evaluation documents for

warriors recommended for board appearances by treating physicians. File,

enter paperwork in patients files as directed by the nurse case manager,

assist in maintaining files, and pass the files to appropriate staff once

the warrior has completed treatment. Possess and maintain knowledge of the

services provided by the Warrior Transition Battalion, medical terminology,

and basic anatomy. Have the ability to identify medical concerns and

procedures in order to refer emergency case and advise patients of proper

consult or proper course of action.

Brooke Army Medical Center (12/20/2010 - 1/4/2013) - Medical Support

Assistant

San Antonio, Texas United States

Supervisor: SSG Matthew Johnson - 210-***-****; Contact:Yes

Pay Grade: GS - 6903 - 4

Salary: $17.65 per hour

Hours per week: 40

Duties: Perform receptionist, record keeping, filing and related clerical

duties associated with patient care in the clinic. Make telephone calls,

and other arrangements for providers and patients. Receive new and

returning patients and telephone calls and answer general questions; check

identification for eligibility; refer questionable cases to the Patient

Administration Division; question patient on symptoms and determine the

urgency of patient care; review medical records for essential forms and

data checks to ensure that all scheduled laboratory work and x-rays have

been completed and findings are in record; call the lab and obtain missing

information; use a computer to prepare a variety of materials such as

forms, operation reports, consultations, and other items. Type material

involving regular and recurring use of medical terminology; make

appointments for patients; explain instructions for preparatory procedures;

explain hospital procedure for admittance. I administratively assist a

surgical oncology physician's assistant with all cancer patients. I am in

charge of scheduling cancer patients for all appointments, to include

getting all radiology procedures and labs taken care of. I ensure that the

patient is seen in conjunction with their healthcare plan as directed by

their surgeon. I ensure that every cancer patient has a record, and ensure

that every record is ready for the patient's clinic visit. This is to

include that the last encounters are in the record, as well as the patients

most recent radiology, pathology, and lab work are in the record.

Joel Health Clinic (05/10/2007 - 7/30/2010) - Medical Support Assistant

Fort Bragg, North Carolina United States

Supervisor: Carol Lightcap - 910-***-****; Contact:Yes

Pay Grade: GS - 0679 - 4

Salary: $35,656.00 per year

Duties: Perform a full range of receptionist duties, for example, record

keeping, receiving visitor phone calls,relaying incoming messages,

scheduling and coordinating appointments for various clinics, and all other

miscellaneous clerical duties. Handle many requests for routine

information. Screen patients to determine the purpose of their visit and

check their eligibility for treatment through the DEERS screen and their

military ID card. Resolve or assist in resolving a variety of complaints.

If necessary, obtain, review, and update medical records prior to a

patients appointment. I also assemble medical records in accordance with

regulations, which includes inserting results of laboratory tests, x-rays,

EKG, and all other additional forms needed. Personally handle many requests

for routine information. In addition to these duties I operate a computer

to process patient information within CHCS, which is required for medical

administration functions associated with patient health care services.

Within this job I have the knowledge of the medical treatment facility's

basic rules for governing treatment, as well as knowledge of procedures,

medical records and medical terminology, assembling medical records and

making appointments.

CIIP (Clothing Initial Issue Point)- (6/10/2004 - 4/12/2006) Clothing

Issuer/Fitter

Ft. Jackson, S.C.

Supervisor:Tiny Shine contact: yes 803-***-****

WG-05

Issue to new initial soldier the full battle dress uniform and army combat

uniform. I ensured the proper fit as per AR-670-1. Perform an inspection of

all items issued to soldiers to make sure that each soldiers has all

necessary items for basic combat training. Exchange any piece of the

uniform for training soldiers if it was defective and/or damaged in any

way. Perform an inventory on all items in the building twice a year. I have

also had many hours of work issuing the Class A and B uniform to males and

females.

Ace Sprinkler and Landscaping (03/20/2004 - 05/29/2004) - Office Manager

Columbia, South Carolina

Supervisor: Andre Chavis

Salary: $9.50 per hour

Hours per week: 40

Duties: Received telephone calls from potential customers and efficiently

gave them any information concerning their request based on my own

knowledge. In addition, I also took messages for Mr. Chavis. I maintained

Mr. Chavis' daily schedule an all upcoming appointments. Scheduled and

coordinated meetings. Set up appointment for potential customer to get

various types of work done to their property. Typed customer invoices as

proof of work done and payment rendered. Prepared and edited written

correspondence and reports. Took payments for work done and deposited the

funds to the bank at the end of the day. Performed all office duties as

instructed by Mr. Chavis, to include typing, faxing, copying, and making

appointments. I was very proficient in all aspects of administration work,

and office automation equipment.

US Army (05/03/2003-08/28/2003) Supply Clerk

Ft. Bragg, NC

Supervisor: SSG Darris Little

E-4 Army Specialist

Issued soldiers new to the unit, unit patches and sign them into the unit.

Maintained and kept files of all hand receipts belonging to various

soldiers in the company. Conducts weekly inventory on all major supplies

that the company had on hand. Ordered supplies through the ULLS S-4 system.

Picked up and inventoried all of the ordered supplies. Typed and assembled

information in many memos for approval through the 1SG for ordering various

items for the company. Typed and provided memos for all excess and lack of

equipment. Maintain all files and records in the supply area. Performed

many other duties as assigned in a tactful and professional manner.

US Army(05/10/2001-04/01/2003)- Information Systems Operator

Ft. Bragg, NC

Supervisor: SSG Darris Little

E-1-E-4 Army Specialist

Installed, operated and performed unit level maintenance on

multifunctional/multi-user information processing systems, peripheral

equipment, and associated devices in mobile and fixed facilities; performs

analyst and functions. Constructs, edits, and test computer systems

programs; conducts data system studies and prepares documentation and

specifications for proposal; operates and performs (PMCS) Preventive

Maintenance Checks and Services on assigned vehicles and power generators.

Performs input/output data control and bulk data storage operations.

Troubleshoot automation equipment and systems to the degree required for

isolation of malfunctions to specific hardware or software. Restores

equipment to operation by replacement of replaceable units.

Education

College/University

South University (07/08/2012 - Still Attending)

Savannah, Georgia

United States

Degree: - Major: Public Health

Semester Hours: 20

Description: I am looking to pursue a degree in public health. I believe

that a degree in public health can be applied to and every industry in the

world. It can help in real world experiences, thus I believe it will help

me to land employment that I can achieve my greatest potential. The classes

that I have taken so far have helped me with many leadership skills and

daily obstacles.

College/University

Fayetteville Technical College (08/20/2008 - 12/15/2009)

Fayetteville, North Carolina

United States

Degree: - Major:

GPA: 3.7 Semester Hours:

Technical School

Midlands Technical College (08/2004 - 5/2005)

Columbia, South Carolina

United States

Degree: - Major: Associate in Science

GPA: 3.8

Additional Information

I have been given certificates for being an honor roll student during two

of my semesters at Midlands Technical College. I received a cash incentive

award while working at CIIP in South Carolina, as well as in my current

position at BAMC. Received many time off awards and positive remarks from

both providers and patients at Fort Bragg, NC. I have also have many hours

of training in office work, whether it be typing, copying, faxing,etc. I am

very familiar with processing and function keys required to execute at

least several basic office automation functions, such as storing and

retrieving electronic documents of files, activating a printer, inserting

and deleting text, printing standardized paragraphs from a glossary,

producing letters and memoranda in much the same way as they would be typed

on a standard typewriter, entering data into a predefined spreadsheet or

database. In addition to these things, I can operate an electronic

typewriter, word processor, microcomputer, or computer terminal,standard

typewriter style keyboard with additional function keys, to produce work

accurately and efficiently.I am able to type 42 words per minute, and I

also possess knowledge of grammar, spelling capitalization, punctuation and

terminology commonly used in office settings to prepare materials correctly

from handwritten drafts. I have very good knowledge of the qualifications

and the requirements of applying for federal employment and the Resumix

online application process. By working personally with the Resumix system

for the past five years I have a vast knowledge of staffing principals used

in filling vacancies. I also had many hours of experience in being a supply

clerk, and unit level work on computer systems while in the U.S. Army. I

believe myself to be able to work exceptionally well with others, I am a

highly motivated and very competent employee who is willing to assist

others whenever I am able and the need arises.By being a military spouse I

have knowledge of all Army Community Service programs, and I have the

knowledge of current mobilization and deployment plans and procedures.

Contact this candidate