Customer Service Manager
Resume:
Stephen P. O’Connor
**********@*****.***
Columbia, SC 29205
Education
Dreher High School, Columbia, SC
Graduated May 2010
Work Experience
Holiday Inn and Suites
Front desk associate: November 2012 – February 2013
Assistant Front Office Manager: February 2013 - August 2013
Applies judgment and diplomacy to handle complaints, disturbances, or unhappy guest
Coordinates with Intercontinental Hotels Group to receive reimbursements for reward stays
Resolves and acknowledges corporate complaints
Trains and manages all front office staff to comply with corporate standards
Comfort Inn and Suites
Front desk associate: August 2012- November 2012
Handle phones and books hotel guest reservations and/or coordinates with reservation center
Applies judgment and diplomacy to handle complaints, disturbances or unhappy guests
Complete over sixty guest registrations into the hotel in a prompt and courteous manner
Assisted customers in all inquiries in connection with local restaurants and attractions
Holiday Express Inn and Suites
Front desk associate: September 2012- November 2012
Ensured that guests and appointments are directed to the appropriate employee and department in a prompt, professional manner
Assisted retail and concession sales operations
Ensured immediate response to member requests, inquiries and concerns
Handled credit card machines and cashier audit reports
Spring valley Country Club, Spring Valley, SC
Banquet server: May 2012-August 2012
Utilize multitasking to manage a large volume of clientele
Fine-tuned teamwork skills to achieve common goals
Adapted quickly to changing circumstances and modified service accurately and efficiently when required
Di Prato’s Delicatessen, Columbia, SC
Server: January 2009-July 2012
Assist in training of new employees on register and daily operations
Utilize multitasking to manage a large number of tables in a fast-paced environment while maintaining a high level of customer service
Apply interpersonal skills to interact with guests and build a loyal client base
Utilize leadership skills to ensure end of day chores are completed satisfactorily
Routinely work closing shifts under minimal supervision
Serve private functions during and after hours
Dianne’s on Devine, Columbia, SC
Food Runner/Busser: January 2010-January 2012
Assisted the kitchen in plating and expediting food, managed take out orders
Aided the host by greeting and seating tables during busy times
Ran and dropped food at tables for waiters
Responded to customer requests when waiters were unavailable
Columbia Planning Department, Columbia, SC
Intern: June 2008-July 2008
Organized and took part in city hall meetings
Entered data into city’s mapping program
Skills
Proficient with MS Word, Excel, PowerPoint; Aloha Point-of-Sale; Opera Express, Opera Full Service
Capable of using IBM and Macintosh systems
Competent in using Choice Advantage and Opera hotel systems
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