Customer Service Sales
Resume:
Porcha V Grandoit
Duluth GA, 30096
**********@*****.***
Targeting all Work from home Customer Service Positions
EXPERIENCE
Higher One (work at home)
(08/201*-**-****)
(11.50/hour)
Higher One is a well-known nationwide company known as a College bank who handles college
student’s tuition and disbursements. As a customer service representative of this fast growing
company, I was responsible for taking calls from students from universities and colleges all
around the Nation who needed assistance with using and receiving their student loans. I handled
escalated calls as well and was also responsible for touching base once in a while with customers
in reference to any issues at hand.
AT&T Mobility Care/ARISE Co. (Work at home)
(02/2012- 05/2012)
(.19 -.25 cents/min)
As a Customer care representative for one of the nations’ most successful cellular corporations, I
was Responsible for taking inbound calls from New and existing customers in reference to
educating them on their monthly bill, processing payments, processing upgrades in cellular
devices, educating customers of current rate plans and services as well as resolving all customer
complaints. Duties also included making outbound calls when necessary.
Charming Charlie Co. (Hampton VA)
(08/2010-08/2011)
($8.00/hour)
Charming Charlie is a Women’s fashion accessory store with the wonderful and unique concept
of organizing their great amount of costume jewelry by color. My duties as a sales associate
included helping guest with having a better shopping experience whether it is by choice of
product or having a great experience overall. Other duties included using the cash register,
opening and closing the store, maintaining the cleanliness of the store from front to back, freight
in the stock room, and also hosting socials which is a scheduled private shopping party which
consists of 20 or more people. I was also part of the markdown team which included duties of
working overnight for mark downs, as well as the merchandising team who also worked
overnight to give the store a fresh and creative new look for the season.
Lifetime Fitness Child Care Center (Duluth GA)
(03/2009-08/2009)
($7.50/hour)
Lifetime Fitness child care center is a wonderfully established child care facility that cares for
children 3 months to 12 years old. My duties as a child care provider included, playing with and
teaching children by age group, Checking in and checking out children at the front desk,
managing games and physical activities outdoors and indoors, maintaining cleanliness of center
(computer room, children gymnasium, infant room, bathrooms, play area, and jungle gym).
Also, I was in charge of hourly sanitation of the jungle gym and restrooms. Also opening and
closing the center.
Tropical Dream Bouquets (Tropical Sandals)
(11/2008-02/2009)
(7.50/hour)
As a customer sales associate of a trendy boutique in the mall of Pembroke Pines, FL, I was
responsible for sales of fashionable and very comfortable wooden sandals. I was responsible for
opening and closing of the boutique, cashier, inventory, and maintaining the cleanliness of the
boutiques environment. The location of our station has allowed us to be the first boutique to be
seen by customers of the mall, so representation of ourselves as employees was on a strict level.
This position has allowed me to be very people friendly, engaging with guests and understanding
the concept of how to be an excellent sales associate.
Friends of Tamara Grandoit Campaign
(6/2005-9/2005)
Contract Position
In the city of Brooklyn, NY, my mother Tamara Grandoit, was running for city council of district
47. I formed a Political Youth Group called Demo Unity to help promote our candidate in
running for this election. This group consisted of teens all over district 47 working together as
democratic politicians, posting and handing out flyers to residents, participating in political
events in the community, public speaking, door to door petition signing and maintaining calls in
our call center facility. These actions even lead to our candidate meeting and lunching with first
lady Ms. Hilary Clinton. As the creator of this political youth group, I was taught the importance
of leadership which I believed prepared me for what was to come in my future.
SKILLS
I am able to type 40 WPM
I am able to give excellent customer service because I simply enjoy doing it.
I am able to provide all equipment necessary to get the work done.
I am highly advanced with using the internet.
I am highly literate with PC and Mac.
I am able to show focus and professionalism in any and every event.
EDUCATION
Hampton High School (2008 Graduate)
Hampton, VA
REFERENCES
AVAILABLE UPON REQUEST
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