Customer Service Sales
Resume:
**** ************@*****.***
I am a professional operations manager with a career objective in obtaining
an operations management position with a reputable company that can benefit
from my extensive experience and skills in facilities operations
management, project management, estimating, sales, negotiations, staff
development, strategic planning and customer service.
Summary of Proven Skills Over 25 years of
experience
. Recruiting, interviewing and hiring of staff
. Training and team building
. Supervision of employees and supervisors
. Setting individual technician goals
. Conducting annual performance reviews
. Marketing and sales
. Facility audits and inspections
. Estimating
. Subcontractor management and control
. Project and construction management
. Customer service and public Relations
. Contract development & negotiation
. Develop and implementation of safety program
. Policy and procedure development
. Profit and loss responsibilities
. Strategic planning
. Consulting with customers and creation of annual budgets
Millennium Mechanical Maintenance
October 2000-present
President
Designed this service business to provide property maintenance and
construction services for both residential and commercial customers. These
services were completed by the companies staff technicians and specialty
subcontractors. Some of the services provided included roofing, window and
door installations, siding, deck construction, patio construction, HVAC
installations, In floor heating installations, tile and flooring
installations, electrical additions and repairs, a various ceiling
installations, concrete work, remodeling projects and office build outs.
Daily duties completed by myself include: Estimating, Sales, RFP creation,
Negotiation with subcontractors, Project Management, Facility Inspections,
Recruiting and Training of technicians and operation coordinators,
Consulting with customers and recommending of preventative maintenance and
corrective actions for properties. Assisted property managers and
commercial property owners in creating annual operating and capital
expenditure budgets.
Stanley Village RV Community April 2011 - present
President/ Co owner
Located and secured property, designed a unique housing option for oil
industry workers. Worked with planning commission, engineers and
architects, city council, city planners, inspectors, ND Department of
Health, manufactures of homes, water appropriation district, water well
drillers, land owners, private investors, brokers and oil and gas
companies. Project is currently in process of being sold to an experienced
developer.
HomExperts/Owens Corning
July 2000- September 2000
Sales and Service Manager HomExperts - Minneapolis Division
Was hired by recruiter to assist in start up of a new entity that was
focused on residential handyman services. I assisted in indentifying a new
service offering which was presented to real estate companies focused on
residential property sales. As directed, I recruited and hired 5
residential service technicians created customer service guidelines and
taught them how to estimate various jobs and projects.
Marsden Building Maintenance Company
April 1994 - June 2000
Director of Mechanical Maintenance/ Division founder
Founder of a new division that specialized in commercial contract facility
preventative maintenance and repairs. I was responsible for the entire
division's sales and operation, from the beginning. I recruited and trained
all staff, created safety program, managed projects and supervisors. Worked
efficiently with other internal department managers to improve employee
retention, performance, and team building, which ultimately improved
service to our customers. I Increased the profitability of department by
reducing overhead, clarifying individual expectations, and increased
technician's billable time. Personally performed most of the estimating,
sales, and customer service roles, which resulted in a strong profitable
department that grew to 44 associates.
Divine Redeemer Memorial Hospital
June 1987- March 1994
Operating Engineer
Grounds Maintenance, interior and exterior maintenance and repairs,
painting, HVAC maintenance, water testing and treatment, snow plowing,
boiler maintenance and repairs, pneumatics, and performed preventive
maintenance duties for all building systems. I worked on data entry and
implementation of new computerized management system.
Concordia College, St. Paul (1992)
. B.A. Organizational Management and Communications
Colorado School of Trades (1983)
. Certification in Gunsmithing
St. Thomas Academy (1981)
. High School Diploma
MN Contractors License #20291543
MN 1st Class C Engineer Boilers License #025240-1C
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