Sales Customer Service
Resume:
Troya Hayes
Matthews, NC 28105
*********@*****.***
Objective:
Being a result driven, people passionate sales person with over 10 years customer service and
sales experience, I am looking for a sales position in an organization with great product and good
reputation, exactly like your company. I strongly believe that my enthusiasm and motivation will
not only bring in new sales regularly, but also help to maintain a high quality working
environment.
Employment History
Party City 2009-2010
Sales Associate
• Maintained floor and stock areas according to store policy.
• Ensured timely department set-up including signage for promotional events.
• Packed and displayed merchandise in a timely manner.
• Displayed merchandise safely to ensure not to obstruct customer access.
• Followed procedures for all systems including BARS, counts, markdowns, reticketing
and inventory control.
• Received, unloaded, unpacked merchandise from trucks.
• Stocked merchandise rotated and faced merchandise on shelves.
• Restock recovered merchandise.
Paramount Carowinds 2009-2009
Sales Clerk
• Received cash for tickets and items sold to patron.
• Recorded sales and operated cash register.
• Distributed literature, maps, show schedules, and pass information to patrons.
• Escorted patrons on tours of park's points of interest.
• Greeted customers.
Charlotte Mecklenburg School 2004-2008
Teacher Assistant
• Discussed assigned duties with classroom teachers in order to coordinate instructional
efforts.
• Prepared lesson materials, bulletin board displays exhibits, equipment, and
demonstrations.
• Presented subject matter to students under the direction and guidance of teachers, using
lectures, discussions, or supervised role-playing methods.
• Tutored and assisted children individually or in small groups in order to help those master
assignments and to reinforce learning concepts presented by teachers.
• Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on
field trips.
• Conduced demonstrations to teach such skills and handicrafts.
Troya Hayes
Skills
• Exceeded personal sales per hour goals.
• Used suggestive selling techniques towards customers
• Ability to use computer keyboard, telephone and store equipment.
• Knowledge of adding and removing sensor tags.
• Ability to push and pull 100-500 pounds when moving stock carts.
• Ability to stock merchandise by reaching above and below shoulder level.
• Ability to lift between 25 to 50 pound boxes.
• Over 7 years retail sales experience.
• Operated hand-held scanners effectively.
• Ability to build merchandise displays.
• Excellent oral, interpersonal and written communication skills.
• Ability to follow all safety policies and practices.
• Ability to set up merchandise presentations.
• Knowledge of basic cash handling procedures and mathematical skills.
• Ability to perform cash register functions.
Customer Service
• Handled all transactions effectively, efficiently and accurately.
• Exceeded units per transaction sales goals.
• Excellent at maintaining professional dress standards and appearance.
• Assisted with all non-sell duties as assigned by management.
• Ability to work a flexible schedule including evenings, holidays and weekends.
• Thanked each customer by name following every purchase.
• Cooperating with fellow associates and management.
• Complying with store policies concerning attendance and tardiness.
• Accepting additional duties or share responsibilities during busy times and/or as
requested by Sales Team Manager.
• Operated cash register and collected payment from customers efficiently.
• Assisted customers with locating merchandise.
• Expert at greeting, managers, deans, students and other visitors with courtesy and
professionalism.
• Ability to assess the needs of students, visitors and employees and assist with questions
regarding the graduation process.
• Ability to schedule student appointments and assist with application processes.
• Expert at providing telephone support to all departments.
• Expert at sorting and distributing mail.
• Ability to prepare graduation applications for processing and ordering graduation
materials.
• Expert at assisting with document imaging and data entry.
Troya Hayes
• Expert at performing office tasks, typing, preparing labels, packaging degrees, monitoring
office supplies, filing and various duties as assigned.
• Ability to administer disciplinary procedures, referring disputes, firing employees and
performing difficult staffing duties.
• Expert ability to perform rating, evaluation and classifications various job positions.
• Expert at record keeping and compiling statistical reports for employee transfers, new
hires, absenteeism and performance appraisals.
• Expert at conducting exit interviews and identifying employee termination.
• Expert knowledge of designing and analyzing employee safety, health, developmental
and training programs.
• Expert knowledge of matching personnel to job along with departmental needs.
• Ability to develop staffing and recruitment plans and procedures.
• Ability to confer with different departments to coordinate activities and training needs.
• Knowledge of project management and filling job openings.
• Ability to work on complex projects and assist supervisors with internal project needs.
• Ability to work in a team environment and execute multiple projects while collaborating
with key team members.
• Ability to meet deadlines with ease while meeting the overall strategic vision of
departments and operations.
• Excellent ability to ensure quality training and communications across departments and
projects.
Education
Central Piedmont Community College, Charlotte, NC
Human Services Technology
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